How to restore removed device from account without the device?

Question

Level 1

7 points

How to restore removed device from account without the device?

My iPhone was stolen. I had "Find my iPhone" enabled, but device was offline all the time since the theft. I've locked it and scheduled for erase from icloud web page. My phone had a code password on it. Somehow, "new owners" accessed my e-mail account without changing password for it and used it to change password for my apple id (Is it even possible on locked device?). Then they've remove my phone from my devices, so I no longer can track it with "Find my iPhone".

So the question is, is there any way to add device back to account and at least make sure it is properly erased?

iPhone 4, iOS 7.1.2

Posted on Mar 7, 2016 2:11 PM

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Answer 1

Eric Root

Level 10

685,293 points

Nov 15, 2017 9:42 AM in response to lyaka_91

The message may have been a scam. Others have received similar e-mails and the thief was trying to get their Apple ID/password. I suggest you change your password.

Apple ID Password Change

Apple ID email address or password - What to do after you change I suggest doing this before you change your Apple ID or password.

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Answer 2

lyaka_91

Level 1

4 points

Nov 14, 2017 1:07 AM in response to gail from maine

My iPhone was stolen. I had password and touch id, but thief removed my iphone from my account, 4 hours after stolen. Also I enabled "find my iPhone", message with last location was send on my e-mail, but when I click on URL with location in my iCloud account I not found my device... How?!

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Answer 3

Eric Root

Level 10

685,293 points

Nov 14, 2017 1:15 PM in response to lyaka_91

Was your Apple ID password changed?

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Answer 4

lyaka_91

Level 1

4 points

Nov 14, 2017 11:43 PM in response to Eric Root

My Apple ID password wasn't changed

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Answer 5

Mar 7, 2016 2:14 PM in response to lltwox

Not sure what situation you are describing, but if the device had a pending command to Erase, then you wouldn't be able to track it anyway. And you also cannot track it when it is Offline.

Very hazy on what it is you are describing? If you think your Apple ID was hacked, have you contacted Apple? That is what you need to do next.

ACCOUNT SECURITY SUPPORT

Best of luck,

GB

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