alfy9
Level 1 (0 points)

Q: Help with connecting iPhone 6s

Hello,

 

Recently I got a new iPhone 6s and I have been trying to connect it with my Mac at home. However, when i plug the phone into the Mac i get a notification saying the phone cannot be used because it requires a newer version of iTunes. I checked the update and my iPhone has the latest version of iTunes 9.2.1 and my Mac is also up to date on the latest software. I am at a loss because it will not let me sync up to iTunes at all. Any help would be greatly appreciated.

iPhone 6s, iOS 9.2.1

Posted on Mar 7, 2016 2:31 PM

by sberman,Apple recommended
sberman sberman
Level 8 (41,177 points)
A:

iOS 9 requires iTunes 12.3 or later (current is iTunes 12.3.2).  Current iTunes requires OS X 10.8.5 or later (current OS X is 10.11.3).

 

Are you certain you have the latest OS X (10.11.3) as well as iTunes (12.3.2)?

Posted on Mar 7, 2016 2:43 PM

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alfy9

Q: Help with connecting iPhone 6s

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  • by kb1951,

    kb1951 kb1951 Mar 7, 2016 2:41 PM in response to alfy9
    Level 5 (6,119 points)
    Mar 7, 2016 2:41 PM in response to alfy9

    It is asking for the latest version of iTunes on your computer. You may have the latest OS X on your computer but do you have the latest version of iTunes. And it is iOS 9.2.1 on your phone and with that you get the latest version of iTunes but it is not classified as iTunes 9.2.1.

  • by sberman,Apple recommended

    sberman sberman Mar 7, 2016 2:43 PM in response to alfy9
    Level 8 (41,177 points)
    Mar 7, 2016 2:43 PM in response to alfy9

    iOS 9 requires iTunes 12.3 or later (current is iTunes 12.3.2).  Current iTunes requires OS X 10.8.5 or later (current OS X is 10.11.3).

     

    Are you certain you have the latest OS X (10.11.3) as well as iTunes (12.3.2)?

  • by alfy9,

    alfy9 alfy9 Mar 7, 2016 7:27 PM in response to sberman
    Level 1 (0 points)
    Mar 7, 2016 7:27 PM in response to sberman

    I think it may be the Mac that is not up to date. However, it says my software is Mac OS X Lion 10.7.5 and when i checked for updates it says my software is up to date on the Mac. The model of my Mac is a 21.5 inch, Mid 2011. What can i do to update my Mac which will hopefully allow me to then connect my iPhone? Thanks again.

  • by sberman,Apple recommended

    sberman sberman Mar 7, 2016 7:48 PM in response to alfy9
    Level 8 (41,177 points)
    Mar 7, 2016 7:48 PM in response to alfy9

    You have not told us anything about your Mac - how old, etc.  Upgrade to El Capitan - if you can.  The article explains what you require to do so.  If you cannot, then consider getting a later model Mac.

     

    Upgrade to OS X El Capitan - Apple Support