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All replies
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Helpful answers
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Mar 7, 2016 4:37 PM in response to Shivorne91by Jonathan UK,Hi
The red lightning bolt that is shown when your watch is disconnected from power indicates that your watch still has a low battery level and needs to be charged. Whilst the green bolt does indicate that your watch is charging, it should not normally still require further charging 5 hours later.
When charging your watch, check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
- The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:
- Some watch docks, stands, cases or protectors might hinder this.
- You are using a genuine Apple Magnetic Charging Cable or an Apple certified magnetic charging module.
- If you are charging your watch by plugging into mains power:
- Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
- Try using different adapters from the following:
- The genuine Apple USB Power Adapter that was supplied with the watch, or;
- A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- An Apple-certified (MFi) third-party 5W USB power adapter.
- If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
- If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
Under normal operation, charging should only take up to around 2.5 hours for a full charge.
More information:
Check your battery and charge your Apple Watch - Apple Support
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Mar 7, 2016 5:04 PM in response to Shivorne91by Jonathan UK,If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and/or power accessories checked under warranty:
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Mar 8, 2016 5:43 AM in response to Shivorne91by Shivorne91,Hi thanks for your response. After a 9 hour overnight charge, the watch finally turned on this morning!!
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