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Mar 9, 2016 6:29 AM in response to Mep1018by pedro d,Hello there, Mep1018.
It sounds like you're having issues with the "Connect" feature of Apple Music on your Mac. The first thing to try is sign out of iTunes and back in. The following Knowledge Base article offers up the steps on how to accomplish that:
iTunes 12 for Mac: Manage your iTunes Store account
Sign in to or out of the iTunes Store
After you set up an Apple ID, you can sign in to the iTunes Store to buy music and video, view or change your account information, and see your purchase history.
When you finish using the store, you can sign out to prevent anyone else who has access to your computer from making purchases using your account.
Do one of the following:
Choose Store > Sign In (or Sign Out).
Click Sign In near the top right of the iTunes window (or click your name and choose Sign Out).
If the issue persists, try quitting the application and restarting your computer. If the Connect feature is still not responding then testing in another user would be a logical next step:
How to test an issue in another user account on your Mac
Before trying another user account
If you're seeing unexpected behavior on your Mac try these steps first:
Try searching Apple's knowledge base for the specific symptom or alert message you're seeing. There might be simpler steps you can take to resolve the issue.
Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.
Make sure your software is up to date. The issue you're seeing might be addressed by installing available updates.
Check to see where the issue happens. If an issue appears before you see your desktop, it's less likely that it's related to a user account or setting. If an issue happens with a website, see if pages from other websites load correctly first. There might be an issue with the site and not your Mac.
How to test with another user account
You can figure out if unexpected behavior is related to user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.
Create a test user account
- From the Apple menu, choose System Preferences.
- Click the Users & Groups icon in the System Preferences window.
- Click the lock icon, then enter an administrator name and password.
- Click the Add button below the list of users.
- Choose a type of user from the New Account pop-up menu.
- Give the user a full name, account name, and password.
- Click OK.
- Close the System Preferences window.
If an issue happens in only one user account
If performing the same steps in a test user account doesn't result in the same unexpected behavior, you most likely don't need to reinstall any apps or OS X.- If an issue only happens in one app, check the app's documentation or support website for instructions on troubleshooting specific preference or setting files.
- If you need help with a specific alert message or issue, search the Apple Support website for the text of the alert message you're seeing.
If an issue happens in more than one user account
If the same unexpected behavior happens in more than one user account on your Mac, try checking for software or hardware issues.
After you're done
After you've finished testing, log out of the test account by choosing Log Out from the Apple menu. Then log in to your original user account.
You can remove the test user account you created when you're done. Make sure you're completely finished testing, and that you don't need any of the files or settings you created or copied there before you remove it.
Get help
If you need more help with a software or hardware issue, contact Apple Support. If you work with an Advisor, Genius, or service provider to resolve an issue, be sure to mention any steps you've already tried and the results. Also mention any alert messages you've seen as part of the issue. You can take a screenshot of any messages that appear so you can refer to them later.
Thanks for reaching out to Apple Support Communities.
Kind Regards.

