My Apple ID cannot be used to unlock this iPhone. Why is this?

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Level 1

24 points

My Apple ID cannot be used to unlock this iPhone. Why is this?

I have two apple IDs, one is a Yahoo and the other one a Gmail. I activated the phone using yahoo, but I have interchanged them severally, meaning I have logged onto iCloud using both of them severally. I reset the phone and suddenly none of the apple IDs will unlock my phone. Looking at this image you can see the phone is asking for a yahoo account. But my yahoo Apple ID credentials won't unlock the phone.

i have logged onto iCloud.com/#find with BOTH apple IDs and the device is not showing on either List of devices.

i Have also put the phone in DFU mode and updated the iOS to 9.2.1 and I still have the same problem.

please help

iPhone 5s, iOS 9.2.1

Posted on Mar 7, 2016 8:52 PM

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Answer 1

Best reply

vooks777 Author

Level 1

24 points

Mar 8, 2016 1:11 AM in response to Elitegate

I have reset and activated this phone severally before with no problems so I'm quite certain there as no previous owner's Apple ID, which is why the standard retort 'contact th previous owner' is not helpful. We don't have Apple shops here yet.

In short, I'm basically shut out of my own device

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Answer 2

Niel

Level 10

727,553 points

Mar 7, 2016 8:56 PM in response to vooks777

It’s either locked to someone else’s Apple ID or there’s a problem on Apple’s servers. If you’re the iPhone’s original owner and have its purchase receipt, take them to a physical Apple Store; otherwise, you need to contact the person who is or the Apple ID’s holder.

(140412)

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Answer 3

Niel

Level 10

727,553 points

Mar 7, 2016 9:28 PM in response to vooks777

Click here and pick a method.

(140414)

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Answer 4

vooks777 Author

Level 1

24 points

Mar 7, 2016 9:25 PM in response to Niel

I'm currently outside US but the phone was bought over there. I have activated it severally before without being prompted for Apple ID. My Yahoo Apple ID FYI starts with letter 'f' and this is why I'm certain that's my Apple ID there.

when I chatted with Apple Support on Twitter, they referred me to http://support.apple.com/index.html , but the problem is, the site asks for my serial number and after supplying it, they direct me to a carrier in my country Kenya called Orange Kenya. Orange Kenya won't have none of my queries because I did not buy the iPhone from the.

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Answer 5

vooks777 Author

Level 1

24 points

Mar 7, 2016 10:20 PM in response to Niel

I Did and opted for an expert. This directed me to a carrier here in Kenya, Orange Kenya who unfortunately only deal with idevices purchased from their shops. My phone was bought from the US. Is there any other way for Apple to check out my Apple ID issue?

FOr one, I'm certain there was no Apple ID linked to the iPhone because if that was the case, it would have prompted me to enter the details during my earlier activation. Secondly, the phone was wiped/factory reset with my Apple ID on it. This is why am positive the linked Apple ID is mine. But neither of the apple IDs are working. And finally, none of my Apple ID is linked to any device. I thought it was due to the iPhone being on a Lowe iOS so I updated/restored it yesterday, but still I can't use my apple IDs and I can't find it

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Answer 6

sberman

Level 10

264,411 points

Mar 7, 2016 10:22 PM in response to vooks777

vooks777 wrote:

FOr one, I'm certain there was no Apple ID linked to the iPhone ...

Does your Yahoo Apple ID happen to start with the letter "f"?

If not, that is proof you are being asked for a different Apple ID, as the one in your screen shot indicates it starts with "f".

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Answer 7

vooks777 Author

Level 1

24 points

Mar 7, 2016 10:38 PM in response to sberman

I have 2 Apple IDs, a Yahoo and a Gmail one. The Yahoo one starts with an 'f'. I have the same passwords for both and from iCloud.com/#find, none are linked to any devices

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Answer 8

Elitegate

Level 6

8,200 points

Mar 8, 2016 12:18 AM in response to vooks777

If you bought the iPhone from the US and you're Kenya-based, there is not much you can do. Are there Apple Stores in Kenya? If yes, bring your iPhone in. The previous owner didn't removed his password when he restored the phone and you need his email and password to unlock it. Contact the seller first.

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