cannot connect bluetooth to iPhone 6 & Magic Mouse keeps disconnecting

Question

cannot connect bluetooth to iPhone 6 & Magic Mouse keeps disconnecting

2012 MacBook Pro, 10.11.3, 2.6 GHz, 8 Gb RAM,

iPhone 6 64 Gb, updated to latest IOs

I am having bluetooth issues. First of all my Apple Magic Mouse keeps disconnecting all the time, then reconnecting, then disconnecting. Nothing I have read about and tried helps (can't remember all the fixes right now).

Also, I cannot connect to my iPhone 6. I want to Airdrop pictures to my Macbook Pro, but the MacBook sees the iPhone very briefly, then puts the pairing number up, then immediately disconnects.

This disconnecting issue started when I installed el Capitan.

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.3)

Posted on Mar 7, 2016 9:10 PM

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Answer 1

jging

Level 1

4 points

Mar 3, 2017 11:01 AM in response to DanaAtHome

I've had the same issue for the past 2+ years. Had stopped using my magic mouse due to the constant bluetooth disconnects. Just deleted the Bluetooth PAN as suggested, and my mouse is working fine. Granted, it's only been 5 minutes, but I'll bet this did the trick.

Thanks.

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Answer 2

Mar 9, 2016 4:34 PM in response to Grant Sandeman-Allen

Try resetting the NVRAM and SMC on the computer to address your first issue.

Barry

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Answer 3

ChrisJ4203

Level 10

236,345 points

Mar 10, 2016 9:04 PM in response to Grant Sandeman-Allen

You wouldn't pair the iPhone and the Mac to Airdrop. All you have to do is have Bluetooth turned on. Use AirDrop to send content from your Mac - Apple Support

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Answer 4

Mar 14, 2016 5:09 PM in response to Grant Sandeman-Allen

I've discovered that I can send a file from my Mac to my iPhone with Airdrop, and I can send a file from an iPhone to an iPhone, but I can't send a file from my iPhone to my Mac (which is what I want to do). I see the iPhone in Airdrop on the Mac, but on the iPhone I can't see the mac.

I've reset the PRam, and deleted the bluetooth.plist - no change.

I have Bluetooth turned on in the iPhone and Mac, plus they are both on the same wifi router.

So I think the problem is in the iPhone somewhere.

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Answer 5

Mar 24, 2016 8:29 AM in response to Grant Sandeman-Allen

I experienced no disconnect issues during the first 2-3 years use of my new mid-2012 15” rMBP (2.3 GHz 8GB memory) and Magic Mouse, but well before updating to El Capitan, that mouse had become practically unusable due to constant disconnects. Shimming the batteries as some suggested to improve battery contact, along with fresh batteries, didn’t resolve my issue. Working in a room well removed from potential sources of interference didn’t help. The new Magic Mouse 2 (with self-contained rechargeable battery) I then purchased suffered constant disconnects as well.

Some months ago, I stumbled across the following “fix” someone described to address his/her Magic Mouse disconnect problem. I deleted “Bluetooth PAN” from the list of services in the Network pane of System Preferences, and presto, not a single disconnect in the months since. I went back to using the Magic Mouse purchased in 2012 (left the battery shim in just in case), and my wife has been using the newer Magic Mouse 2 with her rMBP disconnect-free as well.

This worked for me. On the rare occasion that I use my iPhone as a personal hotspot for the rMBP, I connect the two with the USB cable rather than bluetooth.

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Answer 6

cvbill

Level 1

8 points

Dec 20, 2016 7:21 AM in response to Barry Hemphill

Imac mouse keeps disconnecting. Is there a place that will walk me through the process you describe?. I have no idea what NVRAM or SMC is. Thanks, Bill

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