Steve-ST3

Q: I’m trying to update iCloud from 3.1 to 5.1, but it keeps failing, since upgrading to Win 10, I cannot see iCloud in ‘programmes

I’m trying to update iCloud from 3.1 to 5.1, but it keeps failing, since upgrading to Win 10, I cannot see iCloud in ‘programmes & features’ to allow me to uninstall the old version, can anyone help please??

Windows 10

Posted on Mar 7, 2016 11:51 PM

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Q: I’m trying to update iCloud from 3.1 to 5.1, but it keeps failing, since upgrading to Win 10, I cannot see iCloud in ‘ ... more

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  • by pedro d,

    pedro d pedro d Mar 9, 2016 9:25 AM in response to Steve-ST3
    Community Specialists
    Mar 9, 2016 9:25 AM in response to Steve-ST3

    Hello there, Steve-ST3.

     

     

     

    It sounds like you're unable to update your iCloud for Windows on your computer running Windows 10. One thing you may want to do is uninstall iCloud for Windows and then reinstall it by using the steps in this Knowledge Base article:

     

     

     

    Set up and use iCloud for Windows

     

     

     

    Turn off or uninstall iCloud for Windows

    If you turn off a service in iCloud for Windows, your data won't automatically be kept up to date in iCloud, and you won't see updates made on your other devices. Follow these steps to turn off a service or iCloud:

     

    • To turn off a service on your PC, Open iCloud for Windows, then select or deselect that service. To save your changes, click Apply.
    • To turn off iCloud for Windows, open iCloud for Windows, then sign out.


    If you want to uninstall iCloud for Windows, remember to make a copy of your iCloud data and save it on your PC. Then sign out of iCloud for Windows on your PC, and follow these steps:


    Windows 8 or later:

    1. Go to the Start screen, right-click in the bottom-left corner or click, then select Control Panel.
    2. Click Uninstall a Program.
    3. Click iCloud > Uninstall.
    4. When asked to confirm, select Yes.

    Windows 7:

    1. Choose Start menu > Control Panel.
    2. Click Programs > Program and Features.
    3. Select iCloud > Uninstall.
    4. Click OK to continue.

     

     

     

    Once uninstalled, use this article for downloading the latest version of iCloud for Windows:

     

     

     

    Download iCloud for Windows

     

     

     

    Get everything you love, on every device you use

    When you download and set up iCloud on your Windows PC, your photos, videos, mail, files, and bookmarks are accessible on all of your devices. If you need help, you can find solutions to common issues or learn more about iCloud for Windows.

    Download iCloud for Windows

        

     

     

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.

  • by jay from santa rosa ca,

    jay from santa rosa ca jay from santa rosa ca Mar 10, 2016 10:47 AM in response to pedro d
    Level 1 (0 points)
    Mar 10, 2016 10:47 AM in response to pedro d

    I did the above on my PC. I even rebooted the computer.  I went to install iCloud and the install goes okay then it stops and I get this message.

    Help Pleaseicloud.JPG

  • by ManSinha,

    ManSinha ManSinha Mar 10, 2016 10:49 AM in response to jay from santa rosa ca
    Level 6 (10,250 points)
    iPhone
    Mar 10, 2016 10:49 AM in response to jay from santa rosa ca

    Run the uninstall sequence

    Reboot the computer

    Then try to install iCloud

  • by jay from santa rosa ca,

    jay from santa rosa ca jay from santa rosa ca Mar 10, 2016 11:01 AM in response to ManSinha
    Level 1 (0 points)
    Mar 10, 2016 11:01 AM in response to ManSinha

    I did.  Still having the same issue.  I still see icloud in my control panel program but it is not listed in the programs and feature so I can delete it.

  • by jay from santa rosa ca,

    jay from santa rosa ca jay from santa rosa ca Mar 10, 2016 11:06 AM in response to jay from santa rosa ca
    Level 1 (0 points)
    Mar 10, 2016 11:06 AM in response to jay from santa rosa ca

    Here are photos that I am seeing.control panel.JPGprogram and features.JPG

  • by Steve-ST3,

    Steve-ST3 Steve-ST3 Mar 10, 2016 11:14 AM in response to pedro d
    Level 1 (0 points)
    Mar 10, 2016 11:14 AM in response to pedro d

    I cannot see iCloud in ‘programmes & features’ to allow me to uninstall the old version?

    So, I cannot uninstall it?               

  • by Steve-ST3,

    Steve-ST3 Steve-ST3 Mar 10, 2016 11:16 AM in response to ManSinha
    Level 1 (0 points)
    Mar 10, 2016 11:16 AM in response to ManSinha

    I cannot see iCloud in ‘programmes & features’ to allow me to uninstall the old version?

    So, I cannot uninstall it?               

  • by Steve-ST3,

    Steve-ST3 Steve-ST3 Mar 10, 2016 11:18 AM in response to jay from santa rosa ca
    Level 1 (0 points)
    Mar 10, 2016 11:18 AM in response to jay from santa rosa ca

    I cannot see iCloud in ‘programmes & features’ to allow me to uninstall the old version?

    So, I cannot uninstall it?