HT205237: Use your Smart Keyboard with iPad Pro

Learn about Use your Smart Keyboard with iPad Pro
Elainejoy

Q: What can I do to prevent my ipad2 from closing out of apps?

When  I'm in Facebook, Words with Friends, Doubledown Casino or Safari, my iPad with close out of app and does this often.   What can I do to prevent this?  Any help would be appreciated.  Thank you!

9.2.1 system for my IPad2

Posted on Mar 8, 2016 6:57 AM

Close

Q: What can I do to prevent my ipad2 from closing out of apps?

  • All replies
  • Helpful answers

  • by Demo,

    Demo Demo Mar 8, 2016 7:05 AM in response to Elainejoy
    Level 10 (94,797 points)
    iPad
    Mar 8, 2016 7:05 AM in response to Elainejoy

    It's difficult to know exactly what could be causing this to occur. Your apps are crashing for some reason. You can try clearing Safari, closing all apps and force restarting the iPad. This will not hurt anything, and quite often it can help.

     

    Thiis is my standard boilerplate for basic troubleshooting measures. At the very least, I would do the first three steps and then see how it goes for a while.

     

    1. Go to Settings>Safari>Clear History and Website Data

     

    2. Close all apps. Press the Home button two times quickly. You'll see small previews of your recently used apps. Swipe left to find the app you want to close. Swipe up on the app's preview to close it.

     

    3. Next, force restart. To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

     

    4. If those three things made no difference, try this. Reset all settings. You will not lose any data, but most of the device settings will have to be entered in the settings app again. Settings>General>Reset>Reset all Settings.

     

    5. If all of that fails, restore the iOS software. Backup your iPad before you restore, then restore the backup when you are done. If that still doesn't help, restore your iPad as new and start all over again. Most purchased content can be downloaded again at no charge as long as you use the same Apple ID and as long as the content is still available in the store.

     

    Restore iPad to Factory Settings

    http://support.apple.com/kb/ht1414

     

    Download Past Purchases

    http://support.apple.com/kb/ht2519

  • by Elainejoy,

    Elainejoy Elainejoy Mar 8, 2016 7:19 AM in response to Demo
    Level 1 (0 points)
    Mar 8, 2016 7:19 AM in response to Demo

    Thank you!  I have shut down all apps and cleared Safari.  I will do the force restarting and see if that works!