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Moo Points

Q: One of my podcast episodes won't show up on itunes!

Episode #6 won't show up even though its on our feed. It wen't to our subscriber's podcast apps with no problem, but its not showing up on itunes. The next episode, #7 is showing up fine!

 

Feed: http://feeds.feedburner.com/moopoints

original feed: http://moopointspodcast.tumblr.com/rss

Itunes link: https://itunes.apple.com/us/podcast/moo-points/id1078016922?mt=2

 

If anyone has any ideas, we'd love you forever!! Thanks so much!

Posted on Mar 8, 2016 5:52 PM

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Q: One of my podcast episodes won't show up on itunes!

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  • by Robert Walch,

    Robert Walch Robert Walch Mar 8, 2016 7:10 PM in response to Moo Points
    Level 4 (1,882 points)
    Mar 8, 2016 7:10 PM in response to Moo Points

    Tumblr feeds are not 2.0 compliant and google drive is not appropriate for hosting podcasts.

     

    You should look at a true podcast host for your show.

  • by Moo Points,

    Moo Points Moo Points Mar 8, 2016 8:16 PM in response to Robert Walch
    Level 1 (0 points)
    Mar 8, 2016 8:16 PM in response to Robert Walch

    All of our other eps (including our most recent) have been up perfectly and really fast! Whats different about the one that won't upload? (even that one went to our subscribers fine, just isnt up on itunes for some reason)

  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Mar 9, 2016 11:29 AM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 9, 2016 11:29 AM in response to Moo Points

    You appear to have hit the same glitch in the Store that others have reported. The feed is OK, and there isn't anything different about episode 6, which does appear when subscribing. You're using Google Feedproxy, redirecting to a Google Drive URL and this is working in the itunes application but evidently you've not checked playing in the Store itself, because your episodes don't play there. This is probably the Google Drive problem - it's not a reliable place to host your media files.

     

    As to the Store problem, there's nothing you can do yourself. You can report it to Support (though they probably know all about it by now). Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

  • by Moo Points,

    Moo Points Moo Points Mar 9, 2016 11:29 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Mar 9, 2016 11:29 AM in response to Roger Wilmut1

    THANK YOU!! If I switch my host site away from google and re-link my feed, will it cause serious problems to the episodes already posted?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 9, 2016 11:44 AM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 9, 2016 11:44 AM in response to Moo Points

    As long as you don't change the 'guid' tags there are no problematic implications. People who have already downloaded episodes in iTunes will retain them and won't download them again. I'm assuming that you aren't proposing to change either the Feedburner feed or the original Tumblr feed.

  • by Moo Points,

    Moo Points Moo Points Mar 9, 2016 4:46 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Mar 9, 2016 4:46 PM in response to Roger Wilmut1

    Nope. Plan is to move the episodes to a new host and then update the links in tumblr. Then do an RSS refresh on podcasts connect. Will that work?


    By the way THANKS so much for your help! I really appreciate it!

  • by Moo Points,

    Moo Points Moo Points Mar 9, 2016 5:02 PM in response to Roger Wilmut1
    Level 1 (0 points)
    Mar 9, 2016 5:02 PM in response to Roger Wilmut1

    Apple responded to me and said there were issues with my feed according to feedvalidator.org

    http://feedvalidator.org/check.cgi?url=http:%2F%2Ffeeds.feedburner.com%2FMooPoin ts

     

    Any advice on how to edit this problem?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 9, 2016 11:06 PM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 9, 2016 11:06 PM in response to Moo Points

    Within your 'enclosure' tags the 'length' attribute is "-1". It should be the file size in bytes: obviously no file size can be a negative number!.

     

    Your 'itune:subtitle' and 'itunes:summary' tags have HTML, such as

     

    We’ll help you figure out

     

    This is incorrect anyway as the opening '&' of a code sequence has been converted to the code for an ampersand. It's not a fatal error, but iTunes will probably display the code. You should replace it with a simple singe quote from your keyboard. These tags should contain plain text only.

     

    You can ignore the 'misplace item' - this is simply a layout issue because the 'item' tags don't start a new line. This doesn't affect how the feed actually works. (The feed is mostly all on one line, which makes it very difficult to read.)

  • by Moo Points,

    Moo Points Moo Points Mar 10, 2016 7:37 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Mar 10, 2016 7:37 AM in response to Roger Wilmut1

    How do I change these errors though? I have no access to the XML do I? Isn't that generated by feedburner or is that editable?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 10, 2016 7:44 AM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 10, 2016 7:44 AM in response to Moo Points

    The text I quoted is in the 'description' tag in the original feed, so perhaps the Feedburner feed has populated from that. The problem is probably that the text has been submitted with the html code in place - ’ - and Tumblr has treated the code as if it was text and entered the code for the ampersand (which is necessary because you can't have an ampersand by itself as it wrecks the feed). A common mistake is to write the text in a word processor and then paste it into the method for constructing the feed, whereupon formatting codes and things like curly quotes make problems.

     

    You must have written that text into Tumblr somehow in the first place, so you need to replace it with plain text. Either that or write the text you want into the Feedburner tags in the place FB provides for doing that.

  • by Moo Points,

    Moo Points Moo Points Mar 10, 2016 8:09 AM in response to Moo Points
    Level 1 (0 points)
    Mar 10, 2016 8:09 AM in response to Moo Points

    OH ok so I can just re-write all of my episode descriptions in Tumblr and make sure they are plain text. What about that enclosure size error? How can I edit that?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 10, 2016 8:23 AM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 10, 2016 8:23 AM in response to Moo Points

    Moo Points wrote:

     

    What about that enclosure size error? How can I edit that?

    You would have to tell Feedburner that - you've submitted the media file URLs to it and it's then routed the requests through Feedproxy. I would have thought here should be a place where you can enter the file size. (If you're using a Mac you can get that using Get Info (command-i).

  • by Moo Points,

    Moo Points Moo Points Mar 10, 2016 8:32 AM in response to Moo Points
    Level 1 (0 points)
    Mar 10, 2016 8:32 AM in response to Moo Points

    Isn't that automatic though? Not sure where you can actually enter the size in tumblr... The way I do it is I highlight all the text and link it to the sound file. Any idea how to control that xml enclosure size line? Is that on the feed side or in feedburner somewhere?

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Mar 10, 2016 8:34 AM in response to Moo Points
    Level 9 (78,576 points)
    iTunes
    Mar 10, 2016 8:34 AM in response to Moo Points

    The Tumblr feed doesn't have any 'enclosure' tags, that's been done in Feedburner, either drawn from references in the Tumblr feed or because you entered the media file data in Feedburner. So any amendments to that need to be done in Feedburner.

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