User profile for user: 2423chad
2423chad Author
User level: Level 1
0 points

Constant Spinning Beach Ball - El Capitan

I started to have this problem a few weeks ago with Mail app taking forever to respond, took 5 minutes just to get compose window. Now Spinning wheel on just about everthing I do. So, I found another post about this and followed the steps provided:


1. Reset Mac's PRAM and NVRAM. ( Even reset the SMC, probably didn't need to but did it anyway). Done

2. Start in Safe mode and restart again. Done

3. Repair HD and Permissions. Done

4. Reinstall OS X. Done


After following all of those steps. I am still having issues with SBB on every application. I ran AHT, non extensive and extensive, everything passed.


If anyone can shed some light on what might be going on or what my next step should be that would be great. I am thinking that something catastrophic might be going on.

iMac, OS X El Capitan (10.11.3), (21.5-inch, Late 2012)

Posted on Mar 9, 2016 9:46 AM

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7 replies
User profile for user: 2423chad
2423chad Author
User level: Level 1
0 points

Mar 9, 2016 11:35 AM in response to babowa

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-09 13:23:16

Download EtreCheck from https://etrecheck.com

Runtime 13:48

Performance: Poor


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.


Problem: Beachballing

Description:

Constant beach balling in every application. Takes for ever just to pull up safari and go to website.


Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.9 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

NVIDIA GeForce GT 650M - VRAM: 512 MB

iMac 1920 x 1080


System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour


Disk Information: ⓘ

APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (891.78 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

ASMedia AS2105 320.07 GB

Shilo HDD (disk2s1) /Volumes/Shilo HDD : 306.17 GB (176.25 GB free)

HP_RECOVERY (disk2s2) /Volumes/HP_RECOVERY : 13.90 GB (2.60 GB free)

Logitech USB Receiver

SanDisk Cruzer Glide 16.01 GB

EFI (disk1s1) <not mounted> : 210 MB

16GB (disk1s2) /Volumes/16GB : 15.66 GB (15.47 GB free)


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


Adware: ⓘ

~/Library/Application Support/com.genieoinnovation.Installer

One adware file found. [Remove]


System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 166 Apple tasks

[running] 64 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 160 Apple tasks

[running] 82 Apple tasks


Launch Agents: ⓘ

[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

[running] com.epson.ecrp.launcher.plist (2014-07-10) [Support]

[loaded] com.epson.esua.launcher.plist (2015-06-29) [Support]

[running] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.motive.userAgent.plist (2013-09-18) [Support]


Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[loaded] com.apple.installer.osmessagetracing.plist

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[running] com.motive.systemDaemon.plist (2013-09-18) [Support]


User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Music Manager UNKNOWN (missing value)

Music Manager Application Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)


Other Apps: ⓘ

[running] com.etresoft.EtreCheck.78112

[running] com.google.musicmanager.74272

[loaded] 405 Apple tasks

[running] 162 Apple tasks


Internet Plug-ins: ⓘ

npMotive: 1.0.0 - SDK 10.7 (2013-08-26) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

QuickTime Plugin: 7.7.3 (2016-01-13)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

Default Browser: 601 - SDK 10.11 (2016-01-13)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-08) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2014-01-14) [Support]


3rd Party Preference Panes: ⓘ

Flash Player (2016-01-29) [Support]

MusicManager (2015-11-17) [Support]


Time Machine: ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 107.57 GB

Destinations:

Time Machine Backups [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 107.57 GB X 3)


Top Processes by CPU: ⓘ

4% mdworker(2)

4% WindowServer

1% fontd

1% kernel_task

0% cloudpaird


Top Processes by Memory: ⓘ

654 MB kernel_task

254 MB node(2)

115 MB UserEventAgent(2)

115 MB WindowServer

106 MB Finder


Virtual Memory Information: ⓘ

2.40 GB Free RAM

5.59 GB Used RAM (1.92 GB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

Mar 9, 2016, 12:51:15 PM Self test - passed


No AV, cleaning or other softwares installed.

Thank you for your Help!

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Mar 9, 2016 1:49 PM in response to 2423chad

First, your problem has nothing to do with adware.

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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User profile for user: 2423chad
2423chad Author
User level: Level 1
0 points

Mar 9, 2016 3:11 PM in response to Linc Davis

3/9/16 5:02:58.358 PM com.apple.xpc.launchd[1]: (com.apple.WebKit.Networking.5CAE3624-75F6-44E3-AB4E-F1793993E430[388]) Service exited with abnormal code: 1

3/9/16 5:02:59.425 PM syncdefaultsd[418]: accountsd has been removed from syncing apps.

3/9/16 5:03:01.805 PM deleted[350]: normalizeUserMountpoint:736 volRoot failed for /Volumes/firmwaresyncd.wTzhwD

3/9/16 5:03:01.805 PM deleted[350]: _validateVolume:758 unable to normalize volume: "/Volumes/firmwaresyncd.wTzhwD", vol: (null)

3/9/16 5:03:22.364 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.416 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.000 PM syslogd[47]: ASL Sender Statistics

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.300 PM systemstatsd[367]: assertion failed: 15D21: systemstatsd + 6747 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

3/9/16 5:03:01.805 PM deleted[350]: normalizeUserMountpoint:736 volRoot failed for /Volumes/firmwaresyncd.wTzhwD

3/9/16 5:03:01.805 PM deleted[350]: _validateVolume:758 unable to normalize volume: "/Volumes/firmwaresyncd.wTzhwD", vol: (null)

3/9/16 5:03:22.364 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.416 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.000 PM syslogd[47]: ASL Sender Statistics

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.300 PM systemstatsd[367]: assertion failed: 15D21: systemstatsd + 6747 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

3/9/16 5:04:19.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:19.954 PM systemstatsd[367]: assertion failed: 15D21: systemstatsd + 6696 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

3/9/16 5:03:01.805 PM deleted[350]: normalizeUserMountpoint:736 volRoot failed for /Volumes/firmwaresyncd.wTzhwD

3/9/16 5:03:01.805 PM deleted[350]: _validateVolume:758 unable to normalize volume: "/Volumes/firmwaresyncd.wTzhwD", vol: (null)

3/9/16 5:03:22.364 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.416 PM watchdogd[193]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

3/9/16 5:03:47.000 PM syslogd[47]: ASL Sender Statistics

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:03:54.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.000 PM kernel[0]: disk0s2: I/O error.

3/9/16 5:04:05.300 PM systemstatsd[367]: assertion failed: 15D21: systemstatsd + 6747 [CD85D84C-79E4-3631-883B-C3D877822B93]: 0xa

Got rid of the adware and hasn't improved anything. But this is a log of what's going on while the beachball is spinning....

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Mar 9, 2016 3:20 PM in response to 2423chad

The startup drive is failing, or there is some other internal hardware fault. Everything else is irrelevant, including the nonexistent adware.

Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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Constant Spinning Beach Ball - El Capitan

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