HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
 valeriefromgbr

Q: Can anyone help, with serious runtime error notice.

Hi can anyone help me with a serious runtime error, on EN.HeroQuiz.com

MacBook Pro (15-inch Mid 2012)

Posted on Mar 9, 2016 8:53 AM

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Q: Can anyone help, with serious runtime error notice.

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 10, 2016 10:50 AM in response to valeriefromgbr
    Level 10 (207,915 points)
    Applications
    Mar 10, 2016 10:50 AM in response to valeriefromgbr

    It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.

    1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.

    You will lose the state of other open tabs and windows. Either Step 2, Step 3, or Step 4 may enable you to keep that state information. If those steps don't work, fall back to Step 1.

    2. If there is a checkbox in the popup marked

              Don't show more alerts from this web page

    check it, then close the popup.

    3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

    4. From the Safari menu bar, select

              Safari ▹ Preferences... ▹ Security

    and uncheck the box marked Enable JavaScript.

    After closing the malicious page, select from the menu bar

              Safari Preferences... Privacy Remove All Website Data

    to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.