I tried to access in Safe Mode and the Preferences is frozen. My objective was to clear the cookies, history, cache and clear up the frozen state and frozen page that is telling me to contact a Microsoft tech...
iMac, El Capitan osx 10.11.2
* Safari Preferences is frozen
How do I resolve this problem in my Safari? Help.! Under attack...
Are you able to Force Quit Safari?
Russ
I just found this article and instructions in support and am solving by following this instruction set. If not resolved with this, I will return to ask more questions.
Did you Force Quit the Safari browser and then attempt to restart it in safe mode?
• Force an app to close on your Mac - Apple Support
You may be able to stop any existing page information from re-appearing if the
automatic setting in the browser is set to not re-open the content again. This
also works when logging in, to hold the shift-key down, as in Safari safe mode.
• Automatically re-open windows, apps, and documents on your Mac - Apple Support
If the notice you see in Safari is due to a pop-up or adware related fake virus notice
the item may be diagnosed from this page in Support with several ideas presented.
• Stop pop-up ads and adware in Safari - Apple Support
Also if you have a second browser to go online, you could get the Etrecheck app
and run the report to see what it tells you. Read the maker's instructions pages.
To get a newest version of AdwareMedic (formerly from TheSafeMac) to remove
many kinds of adware, and other issues, see the latest product linked via here.
http://www.adwaremedic.com/index.php
Not sure what the actual cause of this problem is; however a few good ideas on how
to discover the happenings in your OS X can also be found by using posted methods
by Linc Davis in the Apple discussions topic threads where he has replied.
Good luck & happy computing! 🙂
Safari frozen. Safari Preferences is not accessible
