GuestQuestion

Q: Google and YouTube loading issues in Safari

Anyone have Google and YouTube loading issues in Safari?

 

Loading progress bar stalls or, in the case of YouTube, thumbnails and comments sometimes don't show up. This has been an intermittent problem (worse when waking from sleep mode). At other times, the sites load normally.

 

I don't have any hardware, internet connection, or extension problems. I've also cleared cache, history, cookies, etc.

 

This problem seems to be restricted to Google-related sites (i.e. YouTube, etc.). Others have had similar issues and seems to have worsened with either Safari's latest update (9.0.3) or the OS update to El Capitan (10.11.3).

 

Any idea of the problem or possible solutions?

iMac (Retina 5K, 27-inch, Late 2014)

Posted on Mar 9, 2016 12:47 PM

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Q: Google and YouTube loading issues in Safari

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Mar 9, 2016 1:16 PM in response to GuestQuestion
    Level 8 (41,820 points)
    Mac OS X
    Mar 9, 2016 1:16 PM in response to GuestQuestion

    1. System Preferences > Flash Player > Advanced > Delete All

        Press “Delete All” button under “Browsing Data and Settings”.

        Test now.

     

    2. Safari > Preferences > Privacy  > Cookies and website data:

        Press the “ Remove All Website Data” button.

        Press the “Details” button.

        Remove all cookies except Apple, ISP and your banks.

       

     

    3. Safari > Preferences > Extensions

        Disable all extensions, relaunch Safari and test.

        Enable those on one by one and test.

        To uninstall one, select and click the "Uninstall" button.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 9, 2016 1:58 PM in response to GuestQuestion
    Level 10 (208,000 points)
    Applications
    Mar 9, 2016 1:58 PM in response to GuestQuestion

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by Kaylous,

    Kaylous Kaylous Apr 26, 2016 11:40 AM in response to dominic23
    Level 1 (4 points)
    Apr 26, 2016 11:40 AM in response to dominic23

    In my case deleting cookies helped. I got over 800 - deleted them all.

     

    Thnx