My macbook pro retina late 2013 only boots up in safe mode.
Every time I start it up I always try to see if it will start up but it would just load and then just stop about 3/4 of the way through. Is there anything i can do to fix this while my mac is in safe mode? And I've updated it to the latest version already as well.
MacBook Pro with Retina display, OS X El Capitan (10.11.3)
When booted in the safe mode, the Mac is not able to run any third party applications. So if it boots in safe mode but not normal that usually indicates that some piece of third party software is incompatible with the operating system on your Mac. You are going to have to either ensure that no third party software is running or uninstall it all and then check to see if you can find the application that is causing the problem.
When booted in the safe mode, the Mac is not able to run any third party applications. So if it boots in safe mode but not normal that usually indicates that some piece of third party software is incompatible with the operating system on your Mac. You are going to have to either ensure that no third party software is running or uninstall it all and then check to see if you can find the application that is causing the problem.
Mr. Davis, may I call you Linc? I think I have malware on my iPhone 6 and my
MacBook Pro (Retina, 13-inch, Early 2015).
Why? Some problems with the MacBook, and recently I have been hearing a loud
low timbered scratchy noise on my iPhone when receiving calls from Texas.
I could have easily "installed' this myself by either downloading something or
messaging with family members. Estate litigation. Please advise, as I feel
silly, yet have reasonable concerns. Thanks
Even though I've restored it to it's original factory settings then updated it to the latest OS X software for some reason it still only boots up whe I put it in safe mode. It would load the bar with the apple on it to a certain length then flash and then the apple would disappear leaving only the loading bar and it would stay like that for minutes before restarting itself. What do you suppose the problem is?
I already answered that question. Good luck.
Hi JJ:
Computer Won’t Start Up:
Try reseting NVRAM. How to Reset NVRAM on your Mac - Apple Support
Then try reseting SMC. Reset the System Management Controller (SMC) on your Mac - Apple Support
Then try a Safe Boot. Try Safe Mode if your Mac doesn't finish starting up
Also check out this help file. If your Mac won't turn on - Apple Support
Also check out this help file. Troubleshooting Startup and Login Items
Also check out this help file. Top 10 Troubleshooting Tips for Mac Startup Problems
Kim
Tackling Macs that always boot to Safe Mode - http://reviews.cnet.com/8301-13727_7-57393558-263/tackling-macs-that-always-boot -to-safe-mode/
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy the text of a particular web page (not this one) to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.
You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.
6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.
8. Launch the built-in Terminal application in any one of the following ways:
☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
Test started
Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec
The test results are on the Clipboard.
Please close this window.
The intervals between parts won't be exactly equal, but they give a rough indication of progress.
Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.
In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.
11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
1 Start time: 10:08:40 03/10/16
2
3 Revision: 1539
4
5 Model Identifier: MacBookPro11,1
6 Boot ROM Version: MBP111.0138.B16
7 System Version: OS X 10.11.3 (15D21)
8 Kernel Version: Darwin 15.3.0
9 Boot Mode: Safe
10 Time since boot: 40 minutes
11
12 System load
13
14 combined level = Bad
15 - battery level = Bad
16
17 Energy impact, lifetime (relative)
18
19 WindowServer (UID 88): 23.93
20
21 CPU usage, lifetime (ms/s)
22
23 WindowServer (UID 88): 237.93
24
25 Print jobs
26
27 Officejet_Pro_8600-21 1
28 Officejet_Pro_8600-22 1
29 Officejet_Pro_8600-23 1
30
31 Spotlight: Indexing and searching disabled
32
33 LS schemes: No
34
35 DNS: 8.8.8.8 (static)
36
37 Listeners
38
39 cupsd: ipp
40
41 Diagnostic reports
42
43 2016-03-09 System Preferences crash x2
44 2016-03-09 accountsd crash
45 2016-03-10 WindowServer crash x2
46
47 HID errors: 8
48
49 Kernel log
50
51 Mar 10 00:18:50 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xd6a0822838ca28d3, provider is 0xd6a0822779ad95d3
52 Mar 10 00:18:50 SATA WARNING: IDENTIFY DEVICE checksum not implemented
53 Mar 10 00:18:50 init: error getting PHY_MODE; using MODE_UNKNOWN
54 Mar 10 00:18:50 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
55 Mar 10 00:18:50 TCON: Link or Aux (1) (0x01803333)
56 Mar 10 00:18:52 TCON: Link or Aux (2) (0x01003333)
57 Mar 10 00:18:53 TCON: Link or Aux (2) (0x01003333)
58 Mar 10 09:25:31 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x5b63dfcf26af0c17, provider is 0x5b63dfce6788d817
59 Mar 10 09:25:31 SATA WARNING: IDENTIFY DEVICE checksum not implemented
60 Mar 10 09:25:31 init: error getting PHY_MODE; using MODE_UNKNOWN
61 Mar 10 09:25:31 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
62 Mar 10 09:25:32 TCON: Link or Aux (1) (0x01803333)
63 Mar 10 09:25:33 TCON: Link or Aux (2) (0x00003333)
64 Mar 10 09:25:34 TCON: Link or Aux (2) (0x00003333)
65 Mar 10 09:28:42 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x2632ff0c5d57c3eb, provider is 0x2632ff0b9ddd47eb
66 Mar 10 09:28:42 SATA WARNING: IDENTIFY DEVICE checksum not implemented
67 Mar 10 09:28:42 init: error getting PHY_MODE; using MODE_UNKNOWN
68 Mar 10 09:28:42 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
69 Mar 10 09:28:42 TCON: Link or Aux (1) (0x01803333)
70 Mar 10 09:28:44 TCON: Link or Aux (2) (0x00003333)
71 Mar 10 09:28:45 TCON: Link or Aux (2) (0x01003333)
72 Mar 10 09:44:53 TCON: Link or Aux (2) (0x01803333)
73 Mar 10 09:44:53 TCON: Link or Aux (2) (0x00803333)
74 Mar 10 09:45:20 TCON: Link or Aux (2) (0x01803333)
75 Mar 10 09:45:21 TCON: Link or Aux (2) (0x01803333)
76
77 System log
78
79 Mar 10 10:08:15 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
80 Mar 10 10:08:15 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
81 Mar 10 10:08:15 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
82 Mar 10 10:08:25 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
83 Mar 10 10:08:25 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
84 Mar 10 10:08:25 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
85 Mar 10 10:08:35 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
86 Mar 10 10:08:35 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
87 Mar 10 10:08:35 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
88 Mar 10 10:08:42 com.apple.CDScheduler: Thermal pressure state: 1 Memory pressure state: 0
89 Mar 10 10:08:45 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
90 Mar 10 10:08:45 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
91 Mar 10 10:08:45 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
92 Mar 10 10:08:55 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
93 Mar 10 10:08:55 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
94 Mar 10 10:08:55 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
95 Mar 10 10:09:05 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
96 Mar 10 10:09:05 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
97 Mar 10 10:09:05 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
98 Mar 10 10:09:15 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
99 Mar 10 10:09:15 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
100 Mar 10 10:09:15 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
101 Mar 10 10:09:25 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)
102 Mar 10 10:09:25 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog
103 Mar 10 10:09:25 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service
104
105 launchd log
106
107 Mar 9 23:09:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
108 Mar 9 23:17:49 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
109 Mar 9 23:21:42 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
110 Mar 9 23:22:49 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
111 Mar 10 00:17:43 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
112 Mar 10 00:18:50 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
113 Mar 10 09:25:31 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
114 Mar 10 09:28:42 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose
115
116 Console log
117
118 Mar 9 23:23:09 fontd: XType - wal checkpoint: 0, -1, -1.
119 Mar 10 00:22:06 mdworker: Error loading /Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotlightImpo rter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter: dlopen(/Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotli ghtImporter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter, 262): Library not loaded: @rpath/MAFiles.framework/Versions/A/MAFiles
120 Referenced from: /Applications/GarageBand.app/Contents/Library/Spotlight/GarageBandSpotlightImpo rter.mdimporter/Contents/MacOS/GarageBandSpotlightImporter
121 Reason: image not found
122 Mar 10 09:29:00 fontd: XType - wal checkpoint: 0, -1, -1.
123 Mar 10 09:45:03 fontd: XType - wal checkpoint: 0, -1, -1.
124 Mar 10 09:45:29 fontd: XType - wal checkpoint: 0, -1, -1.
125
126 System services loaded
127
128 com.apple.WindowServer
129 - status: -11
130 com.apple.logd
131 - status: 1
132 com.apple.watchdogd
133
134 System services disabled
135
136 org.openldap.slapd
137 com.apple.PasswordService
138
139 Login services disabled
140
141 com.genieo.completer.ltvbit
142 com.genieo.completer.download
143 com.genieo.completer.update
144
145 User services disabled
146
147 com.genieo.completer.ltvbit
148 com.genieo.completer.download
149 com.genieo.completer.update
150
151 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
152 - mod date: Jan 23 17:36:57 2014
153 - size (B): 104
154 - checksum: 2042546515
155
156 <?xml version="1.0" encoding="UTF-8"?>
157 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
158 <plist version="1.0">
159 <dict>
160 <key>Label</key>
161 <string>com.oracle.java.Java-Updater</string>
162 <key>ProgramArguments</key>
163 <array>
164 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>
165 <string>-bgcheck</string>
166 </array>
167 <key>StartCalendarInterval</key>
168 <dict>
169 <key>Hour</key>
170 <integer>16</integer>
171 <key>Minute</key>
172 <integer>36</integer>
173 <key>Weekday</key>
174 <integer>2</integer>
175 </dict>
176 <key>StandardErrorPath</key>
177 <string>/dev/null</string>
178 <key>StandardOutPath</key>
179 <string>/dev/null</string>
180 </dict>
181
182 ...and 1 more line(s)
183
184 Contents of /Library/LaunchDaemons/com.skype.skypeinstaller.plist
185 - mod date: Nov 11 21:50:36 2014
186 - size (B): 714
187 - checksum: 354022165
188
189 <?xml version="1.0" encoding="UTF-8"?>
190 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
191 <plist version="1.0">
192 <dict>
193 <key>Label</key>
194 <string>com.skype.skypeinstaller</string>
195 <key>ProgramArguments</key>
196 <array>
197 <string>/Library/PrivilegedHelperTools/com.skype.skypeinstaller</string>
198 </array>
199 <key>Sockets</key>
200 <dict>
201 <key>com.skype.skypeinstaller.socket</key>
202 <dict>
203 <key>SockFamily</key>
204 <string>Unix</string>
205 <key>SockPathMode</key>
206 <integer>438</integer>
207 <key>SockPathName</key>
208 <string>/var/run/com.skype.skypeinstaller.socket</string>
209 <key>SockType</key>
210 <string>Stream</string>
211 </dict>
212 </dict>
213 </dict>
214
215 ...and 1 more line(s)
216
217 Contents of /private/etc/hosts
218 - mod date: Oct 31 02:44:01 2013
219 - size (B): 236
220 - checksum: 85078130
221
222 127.0.0.1 localhost
223 255.255.255.255 broadcasthost
224 ::1 localhost
225 fe80::1%lo0 localhost
226
227 Contents of Library/LaunchAgents/com.google.keystone.agent.plist
228 - mod date: Dec 14 23:11:55 2015
229 - size (B): 809
230 - checksum: 4225987232
231
232 <?xml version="1.0" encoding="UTF-8"?>
233 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
234 <plist version="1.0">
235 <dict>
236 <key>Label</key>
237 <string>com.google.keystone.user.agent</string>
238 <key>LimitLoadToSessionType</key>
239 <string>Aqua</string>
240 <key>ProgramArguments</key>
241 <array>
242 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>
243 <string>-runMode</string>
244 <string>ifneeded</string>
245 </array>
246 <key>RunAtLoad</key>
247 <true/>
248 <key>StartInterval</key>
249 <integer>3623</integer>
250 <key>StandardErrorPath</key>
251 <string>/dev/null</string>
252 <key>StandardOutPath</key>
253 <string>/dev/null</string>
254 </dict>
255 </plist>
256
257 Contents of Library/LaunchAgents/com.spotify.webhelper.plist
258 - mod date: Jan 7 14:41:45 2016
259 - size (B): 539
260 - checksum: 2281881896
261
262 <?xml version="1.0" encoding="UTF-8"?>
263 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
264 <plist version="1.0">
265 <dict>
266 <key>Label</key>
267 <string>com.spotify.webhelper</string>
268 <key>KeepAlive</key>
269 <dict>
270 <key>NetworkState</key>
271 <true/>
272 </dict>
273 <key>RunAtLoad</key>
274 <true/>
275 <key>Program</key>
276 <string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>
277 <key>SpotifyPath</key>
278 <string>/Applications/Spotify.app</string></dict>
279 </plist>
280
281 Contents of Library/LaunchAgents/com.zeobit.MacKeeper.Helper.plist
282 - mod date: Feb 17 17:58:54 2015
283 - size (B): 619
284 - checksum: 1612269538
285
286 <?xml version="1.0" encoding="UTF-8"?>
287 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
288 <plist version="1.0">
289 <dict>
290 <key>Disabled</key>
291 <false/>
292 <key>EnvironmentVariables</key>
293 <dict>
294 <key>ZBTimeStamp</key>
295 <string>20150209094205</string>
296 </dict>
297 <key>Label</key>
298 <string>com.zeobit.MacKeeper.Helper</string>
299 <key>LimitLoadToSessionType</key>
300 <string>Aqua</string>
301 <key>OnDemand</key>
302 <false/>
303 <key>Program</key>
304 <string>/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper</string>
305 </dict>
306 </plist>
307
308 User login items
309
310 iTunesHelper
311 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app
312 Spotify
313 - missing value
314
315 iCloud services
316
317 MAIL_AND_NOTES
318 CONTACTS
319 CALENDAR
320 REMINDERS
321 NOTES
322
323 iCloud errors
324
325 Finder 1
326
327 Continuity errors
328
329 sharingd 4
330
331 Restrictive permissions: 44
332
333 Lockfiles: 39
334
335 Global prefs (user)
336
337 AppleEnableMenuBarTransparency = 1
338 NSCloseAlwaysConfirmsChanges = 1
339 NSQuitAlwaysKeepsWindows = 1
340
341 Extensions
342
343 /Library/Extensions/hp_io_enabler_compound.kext
344 - com.hp.kext.io.enabler.compound
345 - Hewlett Packard (6HB5Y2QTA3)
346
347 PrefPane
348
349 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane
350 - com.oracle.java.JavaControlPanel
351
352 App extensions
353
354 com.evernote.Evernote.SharingExtension
355
356 Non-loading kernel extensions
357
358 /System/Library/Extensions/AppleOSXUSBNCM.kext
359 - com.apple.driver.AppleOSXUSBNCM
360 - Software Signing
361
362 Installations
363
364 Adobe Flash Player: 03/01/2016, 9:13 PM
365 Adobe Flash Player: 09/12/2015, 8:19 PM
366 Adobe Flash Player: 11/11/2015, 10:25 AM
367 Adobe Flash Player: 16/10/2015, 10:28 PM
368 Adobe Flash Player: 14/10/2015, 9:43 AM
369
370 Elapsed time (sec): 242
A
You seem to be dealing with a hardware fault in the graphics subsystem. You could try reinstalling OS X, but I wouldn't expect any change.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
B
The test results show other issues. I suggest that you defer the remaining steps until after the hardware issue has been dealt with. The steps below will not solve your problem.
"MacKeeper" is a scam with only one useful feature: it deletes itself.
If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.
Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.
IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.
Please back up all data before making any changes.
In the Finder, select
Go ▹ Applications
from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.
☞ Quit MacKeeper before dragging it to the Trash.
☞ Let MacKeeper delete its other components before you empty the Trash.
☞ Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash.
☞ Don't try to remove MacKeeper while running in safe mode.
C
Please open the Printers & Scanners pane in System Preferences and select the HP printer, then click
Open Print Queue...
If the printer status is "Paused," click the Resume button in the queue inspector. If there are any unfinished jobs, either finish them or delete them.
If you can't clear out the print queue or get the printer out of Paused status, delete the queue and recreate it.
Before I saw your reply I cleared my disk utility and restored my mac to its factory settings so its completely brand new. Was this good enough or do I still have to reinstall Mackeeper and and then dispose of it properly?
restored my mac to its factory settings
That would certainly get rid of MacKeeper, as long as you don't restore it from a backup.
Why does my mac only boot in safe mode?
