andrewkiwi
Level 1 (1 points)

Q: iMessage is hanging on OS X 10.11.3

I'm using a MacBook Retina 15" which I recently wiped and reinstalled OS X 10.11.3 due to having recurring slowness issues.

I use Dropbox and Backblaze for backups.  I've installed all my software (all mainstream stuff - office, omni-group, a few UX tools etc and firefox and chrome) and everything is tickety-boo apart from iMessage.  If I open it, it hangs (rainbow circle just turns) and the fans go flat out and the computer just whirrs away for hours until a force quit iMessage.

 

How do I reset iMessage and get it to just work?

MacBook Pro with Retina display, OS X El Capitan (10.11.3), google fibre

Posted on Mar 9, 2016 7:52 PM

by Ralph Johns (UK),Apple recommended
Ralph Johns (UK) Ralph Johns (UK)
Level 9 (73,203 points)
Applications
A:

Hi,

 

Based on:

 

... everything is tickety-boo apart from iMessage.  If I open it, it hangs (rainbow circle just turns) and the fans go flat out and the computer just whirrs away for hours until a force quit iMessage.

 

IN a Finder window use the Go Menu whilst holding down the ALT key.

Select the Library that appear in the Menu list.

Navigate to Containers/com.apple.iChat/Data/Library/Messages

 

The Archive item in here should be a folder (possibly with Saved Chats in it)

At some Updates it gets corrupted and shown as  File icon.

Messages will not start with this happening as it then tries to process the file which is wrong.

 

Quit Messages if open.

Change the name of the file item to something else.

Recreate a Folder called Archive

Refill the contents if you need to from your back up method.

 

Restart Messages.

 

Also check the Contacts App > Preferences > Accounts.

OS X 10.11 generally turns everything on in System Preferences > Internet Accounts for linking with the Contact app.

This can cause problems as the Contacts app is never sure if it has updated all the List as it then checks several lists.

in the Accounts part of Contacts make sure only one Account is active.

Messages will be waiting forever and a day if this is the Case (the Etre Logs suggest not though).

 

You seems to have other issue as well which those that are helping already can help you with.

 

 

3Sigcopy2.png

8:50 pm      Thursday; March 10, 2016

 

​  iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Posted on Mar 10, 2016 5:39 PM

Close
andrewkiwi

Q: iMessage is hanging on OS X 10.11.3

  • All replies
  • Helpful answers

Page 1 Next

  • by Leopardus,

    Leopardus Leopardus Mar 9, 2016 8:11 PM in response to andrewkiwi
    Level 4 (1,122 points)
    Desktops
    Mar 9, 2016 8:11 PM in response to andrewkiwi

    Could you run Etrecheck and post the output. That will assist us to be able to help you in Kiwiland.

     

    Leo (Saffa)

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 9, 2016 8:18 PM in response to Leopardus
    Level 1 (1 points)
    Mar 9, 2016 8:18 PM in response to Leopardus

    EtreCheck version: 2.9.9 (260)

    Report generated 2016-03-09 22:14:53

    Download EtreCheck from https://etrecheck.com

    Runtime 1:40

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

    Description:

    iMessage is beach balling.

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 165

     

    Video Information: ⓘ

        Intel Iris Pro

            Color LCD 3360 x 2100

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            HardDrive (disk1) / : 496.32 GB (381.62 GB free)

                Encrypted AES-XTS Unlocked Paused

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [failed]    com.apple.cvmsCompAgent3600_x86_64.plist

        [not loaded]    5 Apple tasks

        [loaded]    147 Apple tasks

        [running]    83 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    152 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-08) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.agsservice.plist (2016-03-08) [Support]

        [running]    com.backblaze.bzserv.plist (2016-03-08) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

     

    User Launch Agents: ⓘ

        [running]    com.backblaze.bzbmenu.plist (2016-03-09) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-09) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps: ⓘ

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.getdropbox.dropbox.65312

        [running]    com.omnigroup.OmniGraffle6.79072

        [running]    com.studiodalton.clocky.59232

        [loaded]    com.studiodalton.clockyhelper

        [loaded]    378 Apple tasks

        [running]    209 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-01-13)

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-03-08) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-13)

     

    Safari Extensions: ⓘ

        1Password (2016-03-08)

     

    3rd Party Preference Panes: ⓘ

        Backblaze Backup (2016-03-08) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

           289%    Photos

            76%    callservicesd

            74%    soagent

            53%    securityd_service

            40%    photolibraryd

     

    Top Processes by Memory: ⓘ

        1.04 GB    kernel_task

        754 MB    Photos

        426 MB    mds_stores

        262 MB    soagent

        262 MB    com.apple.WebKit.WebContent(5)

     

    Virtual Memory Information: ⓘ

        6.23 GB    Free RAM

        10.00 GB    Used RAM (3.65 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 9, 2016, 10:12:07 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221207_[redacted].crash

            /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/3600/CVMCompil er

        Mar 9, 2016, 10:11:57 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221157_[redacted].crash

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220948_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220948_[redacted].cpu_resour ce.diag [Details]

            /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

        Mar 9, 2016, 10:07:24 PM    Self test - passed

        Mar 9, 2016, 10:04:38 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-220438_[redacted].cpu_r esource.diag [Details]

            /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220029_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220029_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 09:53:45 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-215345_[redacted].hang

            /Applications/Messages.app/Contents/MacOS/Messages

        Mar 9, 2016, 09:47:28 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-214728_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 09:15:14 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-211514_[redacted].hang

        Mar 9, 2016, 07:07:16 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190716_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 07:05:54 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190554_[redacted].hang

        Mar 9, 2016, 01:38:19 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-133819_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 01:36:43 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-133643_[redacted].cpu_r esource.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-132226_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-132226_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-070730_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-070730_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 01:04:32 AM    /Library/Logs/DiagnosticReports/bird_2016-03-09-010432_[redacted].cpu_resource. diag [Details]

            /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/ bird

        Mar 8, 2016, 11:36:06 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233606_[redacted].crash

        Mar 8, 2016, 11:35:58 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233558_[redacted].crash

        Mar 8, 2016, 11:30:09 PM    /Library/Logs/DiagnosticReports/Dropbox_2016-03-08-233009_[redacted].cpu_resour ce.diag [Details]

            /Applications/Dropbox.app/Contents/MacOS/Dropbox

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-08-223940_[redacted].cpu_ resource.diag [Details]

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-08-223940_[redacted].cpu_resour ce.diag [Details]

        Mar 8, 2016, 10:24:52 PM    /Library/Logs/DiagnosticReports/cloudd_2016-03-08-222452_[redacted].crash

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

  • by Leopardus,

    Leopardus Leopardus Mar 10, 2016 12:11 AM in response to andrewkiwi
    Level 4 (1,122 points)
    Desktops
    Mar 10, 2016 12:11 AM in response to andrewkiwi

    My eyebrows surely raised when I saw the CPU usage in general, but more specifically by Photo's. Could you disable the Adobe software and test again? Also I would like to have a look at the error log from the console. There might be a repeating error, where the same lines are repeated all over. We are interested in that.

     

    Apologies for the time delay, but I was out.

     

    Another which made me sit up straight was your opening statement, where you reinstalled due to progressive slowness. The high use of Memory, CPU and the slowness suggests a possible Hardware Problem. Do you have an external HD that you can boot feom, or another Mac at hand so that you can boot from the other HD in target mode? I ask that so that we can verify and proof your Hardware configuration.

     

    Leo

  • by Eric Root,

    Eric Root Eric Root Mar 10, 2016 9:53 AM in response to Leopardus
    Level 9 (72,233 points)
    iTunes
    Mar 10, 2016 9:53 AM in response to Leopardus

    Might be a corrupt .plist.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.iChat.plist.  Move the .plist to your desktop.

     

    Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

    If the application is the same, return the .plist to where you got it from, overwriting the newer one.

     

    If that doesn’t work, repeat the above but delete the com.apple.imagent.plist

     

    Thanks to leonie and Ralph Johns (UK) for some information contained in this.

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 10:46 AM in response to Leopardus
    Level 1 (1 points)
    Mar 10, 2016 10:46 AM in response to Leopardus

    Hi Leo,

    How do I disable the Adobe software?   Do you mean uninstall?   I don't (knowingly) have any adobe apps running.  There is one I occasionally use, but it's not launched most of the time.

    I don't have a working external HD but do have access to another mac - but don't know how to do target mode.  What cable do I need?

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 11:01 AM in response to Leopardus
    Level 1 (1 points)
    Mar 10, 2016 11:01 AM in response to Leopardus

    EtreCheck version: 2.9.9 (260)

    Report generated 2016-03-10 13:01:10

    Download EtreCheck from https://etrecheck.com

    Runtime 1:29

    Performance: Excellent

     

     

    Failed to read adware signatures!

     

    Problem: Other problem

    Description:

    Fans are running at 100% all the time

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 166

     

    Video Information: ⓘ

        Intel Iris Pro

            Color LCD 3360 x 2100

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            HardDrive (disk1) / : 496.32 GB (371.36 GB free)

                Encrypted AES-XTS Unlocked Converting

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    156 Apple tasks

        [running]    75 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    155 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-03-10) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-03-10) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.adobeupdatedaemon.plist (2016-03-10) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-03-08) [Support]

        [running]    com.backblaze.bzserv.plist (2016-03-08) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

     

    User Launch Agents: ⓘ

        [running]    com.backblaze.bzbmenu.plist (2016-03-10) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-09) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps: ⓘ

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.adobe.CCXProcess.131872

        [running]    com.adobe.acc.AdobeDesktopService.59552.22B5395B-6F05-42F4-902E-133D520B1B33

        [running]    com.adobe.accmac.131232

        [running]    com.etresoft.EtreCheck.99552

        [running]    com.getdropbox.dropbox.65312

        [running]    com.studiodalton.clocky.59232

        [loaded]    com.studiodalton.clockyhelper

        [loaded]    390 Apple tasks

        [running]    193 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-01-13)

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-10) [Support]

        QuickTime Plugin: 7.7.3 (2016-01-13)

     

    Safari Extensions: ⓘ

        1Password (2016-03-08)

     

    3rd Party Preference Panes: ⓘ

        Backblaze Backup (2016-03-08) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

           100%    callservicesd

            33%    soagent

            28%    photolibraryd

             5%    kernel_task

             4%    Finder

     

    Top Processes by Memory: ⓘ

        924 MB    kernel_task

        360 MB    com.apple.WebKit.WebContent(5)

        311 MB    mds_stores

        279 MB    mdworker(17)

        229 MB    soagent

     

    Virtual Memory Information: ⓘ

        9.05 GB    Free RAM

        6.94 GB    Used RAM (3.38 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 10, 2016, 12:59:46 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-125946_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

        Mar 10, 2016, 12:58:13 PM    ~/Library/Logs/DiagnosticReports/CommCenter_2016-03-10-125813_[redacted].crash

            /System/Library/Frameworks/CoreTelephony.framework/Support/CommCenter

        Mar 10, 2016, 12:57:58 PM    Self test - passed

        Mar 10, 2016, 12:25:58 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-122558_[redacted].cpu_ resource.diag [Details]

        Mar 10, 2016, 12:25:58 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-122558_[redacted].cpu_resour ce.diag [Details]

            /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

        Mar 10, 2016, 12:19:46 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-121946_[redacted].cpu_resour ce.diag [Details]

        Mar 10, 2016, 12:19:33 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-121933_[redacted].cpu_ resource.diag [Details]

        Mar 10, 2016, 01:51:51 AM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-015151_[redacted].cpu_resour ce.diag [Details]

        Mar 10, 2016, 01:04:08 AM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-010408_[redacted].crash

            /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/3600/CVMCompil er

        Mar 10, 2016, 01:03:58 AM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-010358_[redacted].crash

        Mar 9, 2016, 11:25:08 PM    /Library/Logs/DiagnosticReports/cloudd_2016-03-09-232508_[redacted].cpu_resourc e.diag [Details]

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

        Mar 9, 2016, 11:22:28 PM    /Library/Logs/DiagnosticReports/Photos_2016-03-09-232228_[redacted].cpu_resourc e.diag [Details]

            /Applications/Photos.app/Contents/MacOS/Photos

        Mar 9, 2016, 10:12:07 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221207_[redacted].crash

        Mar 9, 2016, 10:11:57 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221157_[redacted].crash

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220948_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220948_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 10:04:38 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-220438_[redacted].cpu_r esource.diag [Details]

            /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220029_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220029_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 09:53:45 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-215345_[redacted].hang

            /Applications/Messages.app/Contents/MacOS/Messages

        Mar 9, 2016, 09:47:28 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-214728_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 09:15:14 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-211514_[redacted].hang

        Mar 9, 2016, 07:07:16 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190716_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 07:05:54 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190554_[redacted].hang

        Mar 9, 2016, 01:38:19 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-133819_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 01:36:43 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-133643_[redacted].cpu_r esource.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-132226_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-132226_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-070730_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-070730_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 01:04:32 AM    /Library/Logs/DiagnosticReports/bird_2016-03-09-010432_[redacted].cpu_resource. diag [Details]

            /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/ bird

        Mar 8, 2016, 11:36:06 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233606_[redacted].crash

        Mar 8, 2016, 11:35:58 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233558_[redacted].crash

        Mar 8, 2016, 11:30:09 PM    /Library/Logs/DiagnosticReports/Dropbox_2016-03-08-233009_[redacted].cpu_resour ce.diag [Details]

            /Applications/Dropbox.app/Contents/MacOS/Dropbox

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-08-223940_[redacted].cpu_ resource.diag [Details]

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-08-223940_[redacted].cpu_resour ce.diag [Details]

        Mar 8, 2016, 10:24:52 PM    /Library/Logs/DiagnosticReports/cloudd_2016-03-08-222452_[redacted].crash

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 11:24 AM in response to Leopardus
    Level 1 (1 points)
    Mar 10, 2016 11:24 AM in response to Leopardus

    Ignore the 2nd test result.  Adobe (which I'm brand new too was still running.  I've now uninstalled the CC app and the Adobe software so it's mostly off.  I don't know where to remove the balance of what's on the machine.

     

    Here's the 3rd test you asked for.

    I've also found console but I don't understand what you want me to print out from that?

     

    EtreCheck version: 2.9.9 (260)

    Report generated 2016-03-10 13:21:54

    Download EtreCheck from https://etrecheck.com

    Runtime 1:30

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Fans running at 100% and Photos stuck

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 166

     

    Video Information: ⓘ

        Intel Iris Pro

            Color LCD 3360 x 2100

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            HardDrive (disk1) / : 499.02 GB (374.32 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    156 Apple tasks

        [running]    75 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    157 Apple tasks

        [running]    84 Apple tasks

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.agsservice.plist (2016-03-08) [Support]

        [running]    com.backblaze.bzserv.plist (2016-03-08) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

     

    User Launch Agents: ⓘ

        [running]    com.backblaze.bzbmenu.plist (2016-03-10) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-09) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

     

    Other Apps: ⓘ

        [running]    2BUA8C4S2C.com.agilebits.onepassword4-helper

        [running]    com.etresoft.EtreCheck.99552

        [running]    com.getdropbox.dropbox.65312

        [running]    com.studiodalton.clocky.59232

        [loaded]    com.studiodalton.clockyhelper

        [loaded]    393 Apple tasks

        [running]    187 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-01-13)

        QuickTime Plugin: 7.7.3 (2016-01-13)

     

    Safari Extensions: ⓘ

        1Password (2016-03-08)

     

    3rd Party Preference Panes: ⓘ

        Backblaze Backup (2016-03-08) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

           100%    soagent

           100%    callservicesd

             3%    kernel_task

             2%    mds_stores

             2%    fontd

     

    Top Processes by Memory: ⓘ

        908 MB    kernel_task

        295 MB    com.apple.WebKit.WebContent(4)

        279 MB    mds_stores

        262 MB    mdworker(16)

        229 MB    callservicesd

     

    Virtual Memory Information: ⓘ

        10.00 GB    Free RAM

        6.10 GB    Used RAM (3.03 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Mar 10, 2016, 01:19:07 PM    Self test - passed

        Mar 10, 2016, 01:18:28 PM    ~/Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-03-10-131828_[redacted].cra sh

            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon

        Mar 10, 2016, 01:17:31 PM    ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-03-10-131731_[redacted].crash

            com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

        Mar 10, 2016, 01:14:27 PM    ~/Library/Logs/DiagnosticReports/Keychain Access_2016-03-10-131427_[redacted].crash

            com.apple.keychainaccess - /Applications/Utilities/Keychain Access.app/Contents/MacOS/Keychain Access

        Mar 10, 2016, 01:07:17 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-130717_[redacted].cpu_resour ce.diag [Details]

            /System/Library/PrivateFrameworks/MessagesKit.framework/Resources/soagent.app/C ontents/MacOS/soagent

        Mar 10, 2016, 01:07:17 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-130717_[redacted].cpu_ resource.diag [Details]

            /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd

        Mar 10, 2016, 01:05:27 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-130527_[redacted].crash

            /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/3600/CVMCompil er

        Mar 10, 2016, 01:05:17 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-130517_[redacted].crash

        Mar 10, 2016, 01:05:02 PM    ~/Library/Logs/DiagnosticReports/Spotlight_2016-03-10-130502_[redacted].crash

            com.apple.Spotlight - /System/Library/CoreServices/Spotlight.app/Contents/MacOS/Spotlight

        Mar 10, 2016, 12:59:46 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-125946_[redacted].cpu_ resource.diag [Details]

        Mar 10, 2016, 12:58:13 PM    ~/Library/Logs/DiagnosticReports/CommCenter_2016-03-10-125813_[redacted].crash

            /System/Library/Frameworks/CoreTelephony.framework/Support/CommCenter

        Mar 10, 2016, 12:25:58 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-122558_[redacted].cpu_ resource.diag [Details]

        Mar 10, 2016, 12:25:58 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-122558_[redacted].cpu_resour ce.diag [Details]

        Mar 10, 2016, 12:19:46 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-121946_[redacted].cpu_resour ce.diag [Details]

        Mar 10, 2016, 12:19:33 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-10-121933_[redacted].cpu_ resource.diag [Details]

        Mar 10, 2016, 01:51:51 AM    /Library/Logs/DiagnosticReports/soagent_2016-03-10-015151_[redacted].cpu_resour ce.diag [Details]

        Mar 10, 2016, 01:04:08 AM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-010408_[redacted].crash

        Mar 10, 2016, 01:03:58 AM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-10-010358_[redacted].crash

        Mar 9, 2016, 11:25:08 PM    /Library/Logs/DiagnosticReports/cloudd_2016-03-09-232508_[redacted].cpu_resourc e.diag [Details]

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

        Mar 9, 2016, 11:22:28 PM    /Library/Logs/DiagnosticReports/Photos_2016-03-09-232228_[redacted].cpu_resourc e.diag [Details]

            /Applications/Photos.app/Contents/MacOS/Photos

        Mar 9, 2016, 10:12:07 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221207_[redacted].crash

        Mar 9, 2016, 10:11:57 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-09-221157_[redacted].crash

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220948_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 10:09:48 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220948_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 10:04:38 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-220438_[redacted].cpu_r esource.diag [Details]

            /System/Library/CoreServices/cloudphotosd.app/Contents/MacOS/cloudphotosd

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-220029_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 10:00:29 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-220029_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 09:53:45 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-215345_[redacted].hang

            /Applications/Messages.app/Contents/MacOS/Messages

        Mar 9, 2016, 09:47:28 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-214728_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 09:15:14 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-211514_[redacted].hang

        Mar 9, 2016, 07:07:16 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190716_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 07:05:54 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-190554_[redacted].hang

        Mar 9, 2016, 01:38:19 PM    /Library/Logs/DiagnosticReports/Messages_2016-03-09-133819_[redacted].cpu_resou rce.diag [Details]

        Mar 9, 2016, 01:36:43 PM    /Library/Logs/DiagnosticReports/cloudphotosd_2016-03-09-133643_[redacted].cpu_r esource.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-132226_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 01:22:26 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-132226_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/soagent_2016-03-09-070730_[redacted].cpu_resour ce.diag [Details]

        Mar 9, 2016, 07:07:30 AM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-09-070730_[redacted].cpu_ resource.diag [Details]

        Mar 9, 2016, 01:04:32 AM    /Library/Logs/DiagnosticReports/bird_2016-03-09-010432_[redacted].cpu_resource. diag [Details]

            /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/ bird

        Mar 8, 2016, 11:36:06 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233606_[redacted].crash

        Mar 8, 2016, 11:35:58 PM    ~/Library/Logs/DiagnosticReports/CVMCompiler_2016-03-08-233558_[redacted].crash

        Mar 8, 2016, 11:30:09 PM    /Library/Logs/DiagnosticReports/Dropbox_2016-03-08-233009_[redacted].cpu_resour ce.diag [Details]

            /Applications/Dropbox.app/Contents/MacOS/Dropbox

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/callservicesd_2016-03-08-223940_[redacted].cpu_ resource.diag [Details]

        Mar 8, 2016, 10:39:40 PM    /Library/Logs/DiagnosticReports/soagent_2016-03-08-223940_[redacted].cpu_resour ce.diag [Details]

        Mar 8, 2016, 10:24:52 PM    /Library/Logs/DiagnosticReports/cloudd_2016-03-08-222452_[redacted].crash

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 11:28 AM in response to Eric Root
    Level 1 (1 points)
    Mar 10, 2016 11:28 AM in response to Eric Root

    Holding down command J doesn't give me a show library folder.  I've tried spotlight searching for com.apple.iChat and can't find such a file that way either.  So unable to do the rest of what you suggest.

  • by Ralph Johns (UK),Apple recommended

    Ralph Johns (UK) Ralph Johns (UK) Mar 10, 2016 5:39 PM in response to andrewkiwi
    Level 9 (73,203 points)
    Applications
    Mar 10, 2016 5:39 PM in response to andrewkiwi

    Hi,

     

    Based on:

     

    ... everything is tickety-boo apart from iMessage.  If I open it, it hangs (rainbow circle just turns) and the fans go flat out and the computer just whirrs away for hours until a force quit iMessage.

     

    IN a Finder window use the Go Menu whilst holding down the ALT key.

    Select the Library that appear in the Menu list.

    Navigate to Containers/com.apple.iChat/Data/Library/Messages

     

    The Archive item in here should be a folder (possibly with Saved Chats in it)

    At some Updates it gets corrupted and shown as  File icon.

    Messages will not start with this happening as it then tries to process the file which is wrong.

     

    Quit Messages if open.

    Change the name of the file item to something else.

    Recreate a Folder called Archive

    Refill the contents if you need to from your back up method.

     

    Restart Messages.

     

    Also check the Contacts App > Preferences > Accounts.

    OS X 10.11 generally turns everything on in System Preferences > Internet Accounts for linking with the Contact app.

    This can cause problems as the Contacts app is never sure if it has updated all the List as it then checks several lists.

    in the Accounts part of Contacts make sure only one Account is active.

    Messages will be waiting forever and a day if this is the Case (the Etre Logs suggest not though).

     

    You seems to have other issue as well which those that are helping already can help you with.

     

     

    3Sigcopy2.png

    8:50 pm      Thursday; March 10, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Leopardus,

    Leopardus Leopardus Mar 10, 2016 1:33 PM in response to andrewkiwi
    Level 4 (1,122 points)
    Desktops
    Mar 10, 2016 1:33 PM in response to andrewkiwi

    Hi Andrew,

     

    You will need a thunderbolt cable or iWires cable, depending on which the Mac takes. The iWires will work with both. Connect the two to each other.

    One the other mac: Restart whilst at the same time depressing the T. That Mac will start up in Target Mode.

    On your Mac, the present one: Restart and hold down the Alt or Option key. The Mac will start up displaying the internal HD and the HD of the Mac in target Disk. Select that to boot from. Allow it to start up, log in and test if all is working correctly. If so, we now know for sure that the HW side, but not the HD, of your Mac has been verified as working correctly. We can now shutdown, and boot up normally.

    Thus, only your SW configuration remains and of course the HD.

    Follow the advice of the kind gentlemen above to fix the Message problem as far as the SW is concerned. After that has been cured, we can proceed to the verification of your HD. Following the same Target Disk process, you can now boot up the other Mac with your HD and find out if the problem replicates itself. If it does, we will go through a process to save what can be saved and to correct possible problems.

     

    Leo

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 2:15 PM in response to Leopardus
    Level 1 (1 points)
    Mar 10, 2016 2:15 PM in response to Leopardus

    I'll buy a Thunderbolt cable this afternoon and then get back to you

  • by andrewkiwi,

    andrewkiwi andrewkiwi Mar 10, 2016 2:17 PM in response to Ralph Johns (UK)
    Level 1 (1 points)
    Mar 10, 2016 2:17 PM in response to Ralph Johns (UK)

    This has worked.  Now Photos is stuck.  I have a large library - masters in the cloud - with optimize locally set.  I've about 160,000 images from weddings and family events over more than a decade.  It's downloaded 130,000 and is stuck on 29,000 remaining.  We have google fibre (1,000 MB up & down) so not a bandwidth issue.  It's been open and on for 24hrs and not shifted by 1 photo in that time.  So. def. stuck.

     

    Any thoughts?

  • by Leopardus,

    Leopardus Leopardus Mar 10, 2016 11:04 PM in response to andrewkiwi
    Level 4 (1,122 points)
    Desktops
    Mar 10, 2016 11:04 PM in response to andrewkiwi

    An early Good Morning Andrew, (I know it is late afternoon there)

     

    Your question/problem with Photo's could be solved on iPhoto for Mac forum.Steps that I followed in iPhoto was in short: disconnect from the internet( so that you dont loose the stuff in the cloud. Backup. And another backup. That is just for in case, something.... Start the App with the Alt/Option depressed. => Choose the Library while depressing both Alt/Option and Command. That will give you different options to execute repairs in the library, including the database.

    Heed to the warnings of Backups.

    Inspect and verify that you have not lost anything. If something is lost, try the recovery procedures.

    After all is done, reconnect to the internet and syncronise.

     

    Leo

     

    PS. Ralph is probably still fast asleep, he needs some sleep too!

  • by Eric Root,

    Eric Root Eric Root Mar 11, 2016 9:47 AM in response to andrewkiwi
    Level 9 (72,233 points)
    iTunes
    Mar 11, 2016 9:47 AM in response to andrewkiwi

    Try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing.

     

    Have you tried signing out of iCloud and then sign back in?

Page 1 Next