Slow Mac and pinwheel problem - 10.11.3

Question

Level 1

0 points

Slow Mac and pinwheel problem - 10.11.3

Right after the latest upgrade I did two or three days ago, to 10.11.3. on my MBP, early 2011, I have issues with Mac being slow, every click and type is followed by 10-20sec, sometimes more, of waiting the pinwheel to finish the 'beachballing'. Let alone having more apps running - which I have to do for the work I do for the moment.

I did a Disc utility repair, it fixed some partitioning problem, and it got better for an hour or so, but the problem came back.

Also had OnyX check the startup disc, fix permissions etc. - that also helped but for a little while.

During or after the upgrade the FileVault started encryption (it gets paused if not plugged in to power) and it's not finished yet. That's the only thing that happened at that time with which I can associate this slowing down problem; though I cannot say if it is related or causing the problem.

I wanted to do a back up to Time Machine, but knowing it will take ages and that it may be disrupted with this issue, I didn't do it yet.

I can hardly use the computer, and just hope I can see the replies here. I was surprised I managed to type a message here. I'll try installing EtreCheck, hope it will work, and send a report here.

Thank you in advance!

MacBook Pro, OS X El Capitan (10.11.3)

Posted on Mar 10, 2016 4:13 AM

Reply

Answer 1

pinkstones

Level 5

4,246 points

Mar 10, 2016 4:19 AM in response to t-hawks

Yes, posting your EtreCheck report will one step in helping us hopefully solve the problem bewitching your computer. Before you do though, do you have any anti-virus programs (AVG, Avira, Avast, Intego, Kaspersky, McAfee, Norton, Sophos, Trusteer, etc.) or "maintenance" apps (AVG Cleaner, CCleaner, CleanMyMac, CleanMyDrive, MacCleaner, MacKeeper, Memory Cleaner, TuneMyMac, etc.) installed?

Reply

Answer 2

thunderzzz

Level 6

8,468 points

Mar 10, 2016 4:22 AM in response to t-hawks

Run this test and post its results here.

http://www.etresoft.com/etrecheck

Reply

Answer 3

t-hawks Author

Level 1

0 points

Mar 10, 2016 4:23 AM in response to pinkstones

I managed to install EtreCheck (woohoo) and will post the report once it's done.

And yes, I do have MemoryCleaner installed, and I've been using it for many months now, no issues before. And no anti-virus programs at all.

Reply

Answer 4

pinkstones

Level 5

4,246 points

Mar 10, 2016 4:27 AM in response to t-hawks

t-hawks wrote:

I managed to install EtreCheck (woohoo) and will post the report once it's done.

And yes, I do have MemoryCleaner installed, and I've been using it for many months now, no issues before. And no anti-virus programs at all.

You don't need MemoryCleaner. The reason I asked if you had any of those programs or programs like it installed is because 95% of people who post questions here dealing with slow/lagging/sluggish computers have them because those programs are installed. Macs do not need "maintenance" applications. They just don't. There is nothing those programs do that you couldn't do yourself if they needed to be done, and 99% of the time, they don't. Just because it's not causing you any problems doesn't mean you should have it. I mean, my friend's dad doesn't have cirrhosis yet, but that doesn't mean he shouldn't quit drinking now. Problems will happen, it's just a matter of when, not if.

Reply

Answer 5

t-hawks Author

Level 1

0 points

Mar 10, 2016 4:35 AM in response to pinkstones

OK, will remove that one. Good parallel with cirrhosis 🙂

Here it is:

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-10 13:28:43

Download EtreCheck from https://etrecheck.com

Runtime 7:34

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Description:

Every click or type is followed by minimum 10 seconds of beachballing.

Hardware Information:ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2,3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1789

Video Information:ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: about one hour

Disk Information:ⓘ

Hitachi HTS545032B9A302 disk0 : (320,07 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (109.50 GB free)

Encrypted AES-XTS Unlocked Failed

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-898 ()

USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Anywhere

Kernel Extensions:ⓘ

/Incompatible Software/Parallels Service.app

[not loaded] com.parallels.kext.prl_hid_hook (6.0 11994.637263 - 2012-10-24) [Support]

[not loaded] com.parallels.kext.prl_hypervisor (6.0 11994.637263 - 2012-10-24) [Support]

[not loaded] com.parallels.kext.prl_netbridge (6.0 11994.637263 - 2012-10-24) [Support]

[not loaded] com.parallels.kext.prl_usb_connect (6.0 11994.637263 - 2012-10-24) [Support]

[not loaded] com.parallels.kext.prl_vnic (6.0 11994.637263 - 2012-10-24) [Support]

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.2.2 - 2016-03-08) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.2 - 2016-03-08) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.2 - 2016-03-08) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.2.2 - 2016-03-08) [Support]

/System/Library/Extensions/HuaweiDataCardDriver.kext/Contents/PlugIns

[not loaded] com.MBB.driver.MBBACMData (5.01.05 - 2014-04-11) [Support]

[not loaded] com.MBB.driver.MBBActivateDriver (5.01.03 - 2014-04-11) [Support]

[not loaded] com.MBB.driver.MBBEthernetData (5.01.09 - 2014-04-11) [Support]

Startup Items:ⓘ

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 157 Apple tasks

[running] 73 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 155 Apple tasks

[running] 86 Apple tasks

Launch Agents:ⓘ

[running] HWPortCfg.plist (2014-08-04) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-08-01) [Support]

[loaded] com.citrix.AuthManager_Mac.plist (2013-06-07) [Support]

[running] com.citrix.ReceiverHelper.plist (2013-06-07) [Support]

[running] com.citrix.ServiceRecords.plist (2013-06-07) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-02-06) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

[loaded] ouc.plist (2014-08-04) [Support]

Launch Daemons:ⓘ

[running] com.80pct.FreedomHelper.plist (2015-12-24) [Support]

[loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (2015-11-15) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-05-18) [Support]

[loaded] com.adobe.fpsaud.plist (2016-01-29) [Support]

[running] com.fitbit.galileod.plist (2013-10-22) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-02-26) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-02-06) [Support]

[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-12-20) [Support]

[not loaded] org.eyebeam.SelfControl.plist (2016-03-07) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2012-05-18) [Support]

[loaded] com.adobe.ARM.[...].plist (2011-05-15) [Support]

[failed] com.barebones.weathercal-agent.plist (2014-01-21) [Support]

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (2015-04-21) [Support]

[failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2015-04-21) [Support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2015-04-21) [Support]

[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-12-04) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2012-10-26) [Support]

User Login Items:ⓘ

None

Other Apps:ⓘ

[running] jp.co.canon.cijscannerregister.16352

[running] net.tunnelblick.tunnelblick.13472

[loaded] 412 Apple tasks

[running] 198 Apple tasks

Internet Plug-ins:ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]

Google Earth Web Plug-in: 6.2 (2012-06-29) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-08)

Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-14) [Support]

VLC Plugin: 2.2.1 (2015-04-14) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2014-08-01) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2015-10-14) [Support]

Silverlight: 4.0.60531.0 (2012-01-15) [Support]

QuickTime Plugin: 7.7.3 (2016-03-08)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) Outdated! Update

CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

AdobePDFViewer: 11.0.13 - SDK 10.6 (2015-10-14) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-05-11)

JavaAppletPlugin: Java 8 Update 71 build 15 (2016-01-24) Check version

User internet Plug-ins:ⓘ

OctoshapeWeb: 1.0 - SDK 10.8 (2014-10-03) [Support]

Safari Extensions:ⓘ

BB Toolbar for Google and Safari (2015-12-01)

Boomerang for Gmail (2014-12-18)

Evernote Web Clipper (2015-10-22)

ClickToFlash (2015-11-16)

iTube Studio (2015-12-26)

LastPass (2015-10-28)

Adblock Plus (2016-02-18)

3rd Party Preference Panes:ⓘ

Flash Player (2016-01-29) [Support]

Flip4Mac WMV (2011-06-30) [Support]

Java (2016-01-24) [Support]

MacFUSE (2008-12-19) [Support]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 318.84 GB Disk used: 209.34 GB

Destinations:

Time Machine Backups [Local]

Total size: 499.76 GB

Total number of backups: 2

Oldest backup: 14/12/12 17:13

Last backup: 09/12/14 12:35

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 209.34 GB X 3)

VERBATIM HD [Local]

Total size: 499.76 GB

Total number of backups: 2

Oldest backup: 15/12/15 06:33

Last backup: 16/12/15 02:22

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 209.34 GB X 3)

Top Processes by CPU:ⓘ

5% WindowServer

4% kernel_task

1% Safari

1% com.apple.WebKit.WebContent(4)

0% Dock

Top Processes by Memory:ⓘ

856 MB com.apple.WebKit.WebContent(4)

446 MB kernel_task

315 MB Safari

135 MB mdworker(8)

98 MB WindowServer

Virtual Memory Information:ⓘ

25 MB Free RAM

3.97 GB Used RAM (613 MB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Mar 10, 2016, 11:24:17 AM Self test - passed

Mar 9, 2016, 12:25:51 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Networking_2016-03-09-122551_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

Reply

Answer 6

pinkstones

Level 5

4,246 points

Mar 10, 2016 4:42 AM in response to t-hawks

You have CleanMyMac installed. That's actually worse than Memory Cleaner. Follow the instructions here to thoroughly uninstall it.
You need to change your Gatekeeper settings. Go to System Preferences --> Security & Privacy and change it to "Mac App Store and identified developers."

Reply

Answer 7

t-hawks Author

Level 1

0 points

Mar 10, 2016 5:06 AM in response to pinkstones

I had CleanMyMac uninstalled some time ago, but apparently not thoroughly, so some files are still there. I should maybe try tracing those files and delete them?

Gatekeeper settings changed.

Reply

Answer 8

thunderzzz

Level 6

8,468 points

Mar 10, 2016 5:10 AM in response to t-hawks

Get rid of clean my mac files.

Try to search for Clean my mac files in Preferences and Application support folder. Press command + shift + G and paste it there:

~/Library/Application Support/

look for Clean my mac files there.

Once again press command + shift+ G

Paste it there: ~/Library/Preferences/

Look for clean my mac plist files in that folder.

Check Launch agents and Launch Deamons folder

Click on Go menu at the top. Select Computer/ click on macintosh HD/ Library/ open Launch Deamons folder/ remove Clean My Mac files.

Click on Go menu at the top. Hold down the option key and select Library. Open Launch agents folder and remove Clean my mac files.

Reply

Answer 9

t-hawks Author

Level 1

0 points

Mar 10, 2016 5:30 AM in response to thunderzzz

Deleted the files from LounchAgents, LounchDeamons, and Preferences, no CleanMyMac files found in Application Support folder.

Reply

Answer 10

BobHarris

Level 9

57,029 points

Mar 10, 2016 5:50 AM in response to t-hawks

If you are not using the virtual machines (you have 2 installed), you might consider removing them. If you are still occasionally using one of them, you should remove the other, AND make sure you have an up-to-date version. The up-to-date version is because the virtual machines install kernel extensions and when you change the OS X kernel via an upgrade it is important that any 3rd party kernel extensions be kept up-to-date so that they work with the new kernel.

If you plan on keeping this Mac for a few more years, you might want to consider adding more RAM <http://MacSales.com> <http://Crucial.com> are well respected Mac RAM vendors.

And if you want to give it a real "Kick", consider replacing the internal disk with an SSD <http://MacSales.com>

BUT ONLY consider hardware upgrades if you are sure you are going to keep this system and use it for long enough to justify the investment. Otherwise save your money for a new system which will have more (faster) RAM and an SSD which is faster than what you could put in, along with better graphics, better CPU, better battery, etc...

Reply

Answer 11

t-hawks Author

Level 1

0 points

Mar 10, 2016 6:11 AM in response to BobHarris

I did a restart too, and the beachballing is still is there. I will also copy EtreCheck report below.

As for the virtual machines, I do use VirtualBox once a year or so, for a couple of weeks (work related stuff), but if it is a big problem and causes all this, I can do without it, remove it and find another solution for the work I did there. I don't need Parallels either, will remove that one for sure.

EtreCheck version: 2.9.9 (260)

Report generated 2016-03-10 14:54:35

Download EtreCheck from https://etrecheck.com

Runtime 8:28

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2,3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1789

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.3 (15D21) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HTS545032B9A302 disk0 : (320,07 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (110.27 GB free)

Encrypted AES-XTS Unlocked Converting

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-898 ()

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ