HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
11655may

Q: My newer 6 has been shutting down without my input. Then it takes a very long time or several attempts to get it to reboot.

My newer 6 has been shutting down without my input. Then it takes a very long time or several attempts to get it to reboot.

 

I had a great deal of trouble with my 1st 6 returning it to the Apple Genius Bar several times with no positive results...Finally they agreed there were too many problems and replaced my phone about 30 days ago. Now I am having this problem. What is wrong with the 6? My 5 was just fine and I never had these problems.

iPhone 6, iOS 9.2.1, shut down

Posted on Mar 10, 2016 8:13 AM