forgot my secret answer and question

I forgot my secret answer. How can I reset it ? Due to that, I can't change any of my info,password or anything on my apple ID.And I didn't get any link to reset it on my rescue email. What can I do. Please help me.

iPhone 5c

Posted on Mar 10, 2016 12:56 PM

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5 replies

Jul 12, 2016 8:36 AM in response to sssajad87

If you aren't getting the reset link on the security section of your account on http://appleid.apple.com then you don't have a verified rescue email address on the account (an additional/alternate email address is not a rescue email address) - you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset : If you forgot the answers to your Apple ID security questions


If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

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forgot my secret answer and question

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