I think I have done pretty much everything people have suggested, i.e. force quit, using command, option esc, rebooting safari while holding shift key, and still the malware is there on the safari browser. Anyone have additional recommendations on how to get rid of this thing?
MacBook Pro
Have you tried Malwarebytes Anti-Malware for Mac?
https://www.malwarebytes.org/antimalware/mac/
Safe, easy, fast and comprehensive.
Ciao.
Not sure what kind of issue you are having, but it might be a 3rd party add on that is not able to be deleted by customizing your toolbar? If you follow these instructions, you will be able to remove it from Safari with no issues! Just visit the link below.
Unable to reach safari menu due to malware. Frozen
Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.
Your problem is most likely not caused by malware. It's a Web scam that only affects the browser, and only temporarily. There are several ways to recover.
1. The easiest thing to do is to force quit the browser. Relaunch it by holding down the shift key and clicking its icon in the Dock, the LaunchPad, or the Applications folder.
You will lose the state of other open tabs and windows. Either Step 2, Step 3, or Step 4 may enable you to keep that state information. If those steps don't work, fall back to Step 1.
2. If there is a checkbox in the popup marked
Don't show more alerts from this web page
check it, then close the popup.
3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page may close. If that doesn't happen, press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
4. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript.
After closing the malicious page, select from the menu bar
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open the Downloads folder and delete anything you don't recognize.
I have attempted your step 1 several times and it has not worked?
How are you connecting to this website?
bernadette --
It's easy. Download MalwareBytes developed by a long-time respected helper here, and run it. It will take 2 minutes, and you'll be fine.
https://www.malwarebytes.org/antimalware/mac/
It has excellent reviews here, and by Apple Techs.
Someone may come along and denigrate it, but it's really wonderful.
how to remove malware from safari
