Daniele 7

Q: videos

I am trying to get my videos off my pc through the icloud from my backup and I'm not able to see any of the pictures or videos on my backups. How can I get these???

Posted on Mar 10, 2016 9:02 PM

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Q: videos

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  • by pedro d,

    pedro d pedro d Mar 12, 2016 8:53 AM in response to Daniele 7
    Community Specialists
    Mar 12, 2016 8:53 AM in response to Daniele 7

    Hello there, Daniele.

     

     

     

    It seems you're trying to place photo and video content from your PC onto iCloud Drive. The following Knowledge Base article offers up how to do just that:

     

     

     

    Set up and use iCloud for Windows

     

     

     

    What you'll need

    Before you download iCloud for Windows, you'll need an iCloud account. You can sign in to iCloud with your Apple ID. Just follow the set up instructions for your iPhone, iPad, or iPod touch with iOS 5 or later or Mac with OS X Lion v10.7.4 or later.

    Depending on what information you want to keep up to date in iCloud, you might need a few other things:

    • Mail, Contacts, Calendars, and Reminders: Outlook 2007 through Outlook 2016.
    • Bookmarks: Safari 5.1.7 or later, Internet Explorer 10 or later, Firefox 22 or later, or Google Chrome 28 or later.
    • Documents: iCloud Drive set up on each of your devices.

    Set up iCloud for Windows

    You need to download and install iCloud for Windows before you can start using it.

    1. Download iCloud for Windows. If it doesn't install automatically, go to File Explorer and open iCloud Setup.
    2. Restart your computer.
    3. Make sure iCloud for Windows is open. If it doesn't open automatically, go to Start, open Apps or Programs, and open iCloud for Windows.
    4. Enter your Apple ID to sign in to iCloud.
    5. Choose the features and content that you want to keep up to date across your devices.
    6. Click Apply.

    Download your photos and share with friends

    When you turn on Photos, iCloud for Windows creates a Photos folder in File Explorer called iCloud Photos. iCloud Photo Library uploads new photos and videos you add to the iCloud Photos Uploads folder on your PC so you can view them in the Photos app on your iPhone, iPad, iPod touch, and Mac, and on iCloud.com. New photos and videos you take automatically download from iCloud Photo Library and you can choose to download your entire collection by year. And iCloud Photo Sharing lets you view, share, and comment on the photos and videos you share with other people.

    You can also use these steps to find your photos on your PC:

    • Windows 8.1 or later: From the Start screen, click the down arrow in the bottom-left corner, then click the iCloud Photos app.
    • Windows 8: From the Start screen, select iCloud Photos.
    • Windows 7: Click the Windows Start button, then click Pictures. Click iCloud Photos or Photo Stream under the Favorites menu in the panel on the left. Double-click My Photo Stream to view your photos. This also shows up as a folder in the window that appears.

    See your files with iCloud Drive

    When you turn on iCloud Drive, iCloud for Windows creates an iCloud Drive folder in File Explorer. Any documents that you've stored in iCloud will automatically download to the iCloud Drive folder in File Explorer. Files that you create on your PC and save to this folder will automatically appear on your other devices.

    You can also access your iCloud Drive files at iCloud.com.

     

    Thanks for being a part of Apple Support Communities.

     

     

     

    Cheers.

  • by Daniele 7,

    Daniele 7 Daniele 7 Mar 13, 2016 10:30 AM in response to Daniele 7
    Level 1 (0 points)
    Mar 13, 2016 10:30 AM in response to Daniele 7

    I have done all these steps and it shows that my memory is 4.9 out of 5.0 full but nothing is there.... not sure what to do. If I take my pic into the apple store can they help me there?

  • by pedro d,

    pedro d pedro d Mar 19, 2016 2:46 PM in response to Daniele 7
    Community Specialists
    Mar 19, 2016 2:46 PM in response to Daniele 7

    Hello again, Daniele.

    Thanks for the follow up on your issue. Due to the nature of your question, it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com
     
    Kind Regards.