Q: Mail keeps crashing
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Mar 11, 2016 2:42 AMby tongej,Hello,
I was just going to report exactly the same. I have tried everything, as you comment. Nothing helped. To me Mail was the best email application in the market, it this does not change I will have to move but I would rather not.
Mail was one of the reasons I liked Mac, Mail was so good.
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Mar 23, 2016 4:33 AMby Vuurbal,Very frustrating to see they didn't even bother to fix it in the new update 10.11.4.
A stupid bug with VIP mailboxes, that's what they fixed. Congratulations, Apple. 3 months of work, 7 betas and not even close to fixing it.
Next to that I'm also having issues with the count number in the dock. Very often it shows "1 unread" while there are no unread emails. This has been the case since Yosemite. The only solution to temporarily get it right is to restart Mail or the Dock. It's a shame Apple doesn't hear our voices.
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Mar 23, 2016 7:33 AMby squire001,I am experiencing repeated MAIL crashes, too. Problem is worse
now that I applied the 10.11.4 update. The MAIL application is almost
unusable at this point. It used to be my most reliable program!
I have a mid 2011 iMac with 2.7Ghz processor.
All was well until I applied the El Capitan 10.11.4 & iTunes update.
Also, the machine run very slowly for a while , then seemingly
seem normal for a while....
Any suggestions for a fix...??
I'm no geek, but want my machine to function properly again.
Safari and Mail are pretty much all I run, so I don't think I'm taxing the machine's horsepower here.
I'll wait a good long time before I rush to install "updates" in the future.
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Apr 7, 2016 1:17 AMby tongej,I found no working solution, I have tried all the options posted in different forums but they do not work. Mail is still crashing and Apple does not seem to release a good patch. My only way around was to move to Thunderbird, I do not like it as much but certainly is more stable.
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Apr 7, 2016 6:31 AMby Vuurbal,Yesterday I tried the following by deleting these:
- Caches/com.apple.mail
- Containers/com.apple.mail
- Preferences/com.apple.mail.plist
- Library/Mail/V3/MailData (the whole folder)
- Library/Mail/V2
By doing so I lost no mails, everything was put back in order. You do have to re-set up your preferences though.
It seemed to work as it hasn't crashed yet.
If it crashes again I'll let you know.
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Apr 7, 2016 6:55 AMby squire001,Thanks Vuurbal
I'm not very tech savvy, so exactly which folders or areas did you go to to
delete these 5 areas? Where do I go to access them?
Also, I should post out that I have observed the problem only on iCloud (imap) emails this past week.
My other email accounts do not seem to crash the Mail app.
One last question.... how do I re-establsih the "count" or, sequential numbering of my emails ....?
That disappeared when I "upgraded" El Capitan......
squire001
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Apr 7, 2016 7:26 AMby Vuurbal,Hey squire,
I have 3 accounts and they're all imap, so I presume the problem happens with that structure. Nonetheless I gotta say that there have been many issues around with Exchange as well. It's odd to see that the Apple engineers can't seem to get Mail right, probably one of the easiest apps to program...
As for the folders:
Open finder > hold the Alt-button on keyboard > Select "Go" from the menu bar > Library.
From there you will find all the needed folders: Caches, Containers, Preferences and Mail.
You can set up the unread count by clicking Preferences in the menu bar > General > Count unread in Dock. However, in my case the count is rarely correct. It often happens that Mail shows 1 unread while there are no unread messages. Another unfixed bug...
Let's hope this is a working solution for the crashes. I've been working about 7 hours today and haven't experienced a single crash. Also moved and deleted quite a bit of emails, which usually triggers the app to crash. Fingers crossed!
