HT201559: Restart your iPhone, iPad, or iPod touch
Learn about Restart your iPhone, iPad, or iPod touch
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Helpful answers
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Mar 11, 2016 4:00 AM in response to fourthlakeby King_Penguin,Try contacting iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html