Cant recieve SMS from my bank

Hello,


I am currentl living in Turkey and I seem to cannot have any solution for my pboblem.

My problem is that I cannot recieve confirmation SMS's from my bank(Garanti Bankası).

I talked with apple support on my country for 4 hours in which they restarted my phone and everything however it did not solve the issue.

I also talked with my carrier(Turkcell) support in which they told me there is nothing wrong on their end.

Plus I also send the phone to the appstore in which they restarted the phone themselves.

Please advise me on what the problem might be????

I really need to be able to start using internet banking, it is pretty urgent, I need help ASAP! :/

iPhone 6s, iOS 9.2.1

Posted on Mar 11, 2016 10:00 AM

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Posted on Mar 11, 2016 12:23 PM

If this SMS that your bank is sending you is a computer generated SMS, they have to ensure they have your correct carrier information to ensure they address the SMS correctly. A computer does not just use a phone number like a phone does, it has to have the complete address to the carrier's SMS server. I suggest you check with the bank to ensure they have all of the information correct for your carrier and number, and then research the rest with the carrier. They should be able to tell if they are receiving the SMS from the bank. If not, there is the disconnect.

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Question marked as Top-ranking reply

Mar 11, 2016 12:23 PM in response to nermin114

If this SMS that your bank is sending you is a computer generated SMS, they have to ensure they have your correct carrier information to ensure they address the SMS correctly. A computer does not just use a phone number like a phone does, it has to have the complete address to the carrier's SMS server. I suggest you check with the bank to ensure they have all of the information correct for your carrier and number, and then research the rest with the carrier. They should be able to tell if they are receiving the SMS from the bank. If not, there is the disconnect.

Mar 11, 2016 12:19 PM in response to nermin114

Did you contact your bank? It's entirely possible that they have the number in their system incorrectly.

As ManSinha said, SMS is strictly a carrier function. The problem is either with the sender, their carrier, or your carrier. This is not a problem with the phone... unless you've accidentally added your banks # to the blocked callers list...

Check Settings>Phone>Blocked.

Make sure you didn't add them to your blocked list by accident.

Mar 11, 2016 12:54 PM in response to nermin114

Your bank would have to verify if using their app would affect your receipt of SMS. Either way, the iPhone has no settings when it comes to SMS. If this is a standard SMS, and not an SMS, you do not need any data setting turned on, and as indicated earlier SMS is a carrier function. They need to research the problem for you. You cannot turn SMS on or off at the iPhone.

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Cant recieve SMS from my bank

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