gdegio
Level 1 (0 points)

Q: iPhone 6s Signal issues

I am having signal issues on my iPhone 6s. Where I never had any issues with my 4, 4s or 6, I now have issues with my 6s

 

My carrier remains connected as I still see Voda MT on the header, but with 0 bars. turning off mobile data, then on again makes no difference. Turning off the phone though, does seem to make a difference. From my current location, I had no signal a few moments ago. I turned off the phone and on again and now I am at 2/3 bar.

 

The same happened yesterday at my home. I never had signal issues at home and yesterday I couldn't even make a call.

 

HELP please!!!!!!!!!!!!! Thank you

iPhone 6s, iOS 9.2.1, Signal

Posted on Mar 12, 2016 12:18 AM

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gdegio

Q: iPhone 6s Signal issues

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 13, 2016 10:16 AM in response to gdegio
    Community Specialists
    Mar 13, 2016 10:16 AM in response to gdegio

    Hi gdegio,
     

    Thanks for contributing to the Apple Support Communities.
     

    It looks like you're not able to make calls and restarting your iPhone fixes it temporarily. I recommend trying the additional troubleshooting steps from If you can't connect to a cellular network or cellular data starting with step 3:
     

    1. Check your coverage area to make sure that you're in an area with cellular network coverage. 
         
      • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
        •  
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
         
         
           
    2. Restart your iPhone or iPad.
       
    3. Check for a Carrier Settings Update.
       
    4. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
       
    5. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
       
    6. If you have another device, see if you can connect your carrier's network with it in that location.
       
    7. Contact your carrier to: 
         
      • Verify that your account is active and in good standing.
        •  
      • Make sure there are no outages in your area.
        •  
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.
           
    8. Update your iPhone or iPad to the latest version of iOS.
       

    If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.


    All the best.