Q: I have created a photo book using the photos app and when i click on 'buy book' the 'place order' button isnt highlighted so i can ... I have created a photo book using the photos app and when i click on 'buy book' the 'place order' button isnt highlighted so i cant order it.. how do i fix this? more
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Helpful answers
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by LarryHN,Mar 12, 2016 12:41 AM in response to taylafromgeelong
LarryHN
Mar 12, 2016 12:41 AM
in response to taylafromgeelong
Level 10 (84,646 points)
Photos for Macdoes the book preview correctly? https://support.apple.com/en-us/HT201504
Any error messages or other information?
If the preview is good and nothing else is obvious go to yoru Apple store account and re-enter all of your information and try again
LN
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Mar 12, 2016 12:47 AM in response to taylafromgeelongby léonie,The "Buy Book" page should show a selection of shipping addresses. Have you selected a shipping address? Only afte you do that, will the Place order button be shown.
Check, if you are connected to the correct Print Products Store for your country in the Photos > preferences > Genra, and then check all settings for your Print Products Store account in the menu entry "Photos > Print Prducts Store Account".
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Mar 13, 2016 7:02 PM in response to léonieby taylafromgeelong,when i click on 'add shipping address' and i type in my address and hit enter it just highlights my address, nothing comes up. yes, I am connected to the right print product store
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by LarryHN,Mar 13, 2016 8:14 PM in response to taylafromgeelong
LarryHN
Mar 13, 2016 8:14 PM
in response to taylafromgeelong
Level 10 (84,646 points)
Photos for MacTry In the Apple store deleting and re-entering all account information including billing
LN
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Mar 14, 2016 11:41 AM in response to taylafromgeelongby Ben Bloks,I had this in the past, turned out my own adres-card in Contacts got somehow corrupted. Deleting that card, sync with iCloud (so it got deleted there as well), then create a new adres card mark it again as "this is me" and the problem was gone. Took me a 45 min. phone-call with Apple support to figure this out.
HtH
Ben
