Chris Fitz

Level 1 (0 points)

Q: Problem with updating App on Iphone

I get a message asking for someone else's Ituned ID and password, which I dont have - was an x work mate.

Anyway, iver reset my Iphone5, deleted the que of Apps tring to use her ID to download.

Ive managed to update all Apps now except Google Maps which is still asking for her ID - any ideas?

Thanks

iPhone 5s, iOS 9.2.1

Posted on Mar 12, 2016 4:28 AM

I have this question too

Q: Problem with updating App on Iphone

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Helpful answers

by jason269,

jason269 Mar 13, 2016 2:50 PM in response to Chris Fitz
Community Specialists

Mar 13, 2016 2:50 PM in response to Chris Fitz

Hi, Chris.

Thank you for visiting Apple Support Communities.

I understand your being prompted for the password of another Apple ID when attempting to update applications. It seems like you are on the right track for the reason and it sounds like you have a couple more applications tied to this Apple ID. I would suggest that you go through the steps in the article below to locate these applications attached to this ID and delete them. You my also have to do the same on your iOS device and download them again with your Apple ID.

If iTunes repeatedly prompts you to authorize your computer

Delete music, movies, apps, and other content from your iPhone, iPad, or iPod touch

Cheers
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