Q: Constant beach balling
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Mar 12, 2016 10:52 AMby Old Toad,Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
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Mar 12, 2016 11:07 AMby Linc Davis,When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
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Mar 12, 2016 11:16 AMby FBirchman,3/12/16 11:04:39.171 AM cloudphotosd[350]: Determine service transition end: 2, currentState: 3, shouldEnableService: 0
3/12/16 11:04:39.443 AM syncdefaultsd[260]: accountsd has been removed from syncing apps.
3/12/16 11:04:43.000 AM kernel[0]: jnl: disk2s1: flushing fs disk buffer returned 0x5
3/12/16 11:04:44.768 AM apsd[77]: Failed to send activation record to service com.apple.ManagedClient.enroll
3/12/16 11:04:46.510 AM sandboxd[138]: ([70]) coreduetd(70) deny mach-lookup com.apple.lsd.mapdb
3/12/16 11:04:47.875 AM sandboxd[138]: ([70]) coreduetd(70) deny mach-lookup com.apple.lsd.mapdb
3/12/16 11:04:48.490 AM sandboxd[138]: ([70]) coreduetd(70) deny file-read-data /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/0/com.apple.LaunchServic es-1340.csstore
3/12/16 11:04:51.755 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE0ENS_8Rijndael3EncEEENS_14CBC_EncryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:04:51.890 AM Adobe Desktop Service[461]: objc[461]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
3/12/16 11:04:51.890 AM Adobe Desktop Service[461]: objc[461]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib and /Applications/Utilities/Adobe Application Manager/UWA/UpdaterCore.framework/UpdaterCore. One of the two will be used. Which one is undefined.
3/12/16 11:04:55.973 AM com.apple.geod[406]: Tile edition upgrade for provider 20 tileSet 1476919376: 11040322=>11040378
3/12/16 11:04:55.974 AM com.apple.geod[406]: Tile edition upgrade for provider 20 tileSet 1745354832: 11040322=>11040378
3/12/16 11:04:55.974 AM com.apple.geod[406]: Tile edition upgrade for provider 20 tileSet -1811414960: 11040322=>11040378
3/12/16 11:04:55.981 AM com.apple.geod[406]: Tile edition upgrade for provider 20 tileSet -1140326320: 11040322=>11040378
3/12/16 11:04:57.335 AM com.apple.geod[406]: Tile edition upgrade for provider 20 tileSet -1073217456: 11040322=>11040378
3/12/16 11:04:58.505 AM sandboxd[138]: ([70]) coreduetd(70) deny ipc-posix-shm-read-data /tmp/com.apple.csseed.103
3/12/16 11:04:59.476 AM Safari[492]: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
3/12/16 11:05:01.562 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:01.567 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:02.113 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:03.198 AM sandboxd[138]: ([70]) coreduetd(70) deny file-read-metadata /
3/12/16 11:05:03.314 AM Safari[492]: KeychainGetICDPStatus: keychain: -25300
3/12/16 11:05:03.314 AM Safari[492]: KeychainGetICDPStatus: status: off
3/12/16 11:05:03.483 AM Safari[492]: KeychainGetICDPStatus: keychain: -25300
3/12/16 11:05:03.483 AM Safari[492]: KeychainGetICDPStatus: status: off
3/12/16 11:05:03.571 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:03.753 AM sandboxd[138]: ([70]) coreduetd(70) deny file-read-metadata /
3/12/16 11:05:05.131 AM sandboxd[138]: ([70]) coreduetd(70) deny file-read-metadata /
3/12/16 11:05:06.332 AM sandboxd[138]: ([70]) coreduetd(70) deny file-read-metadata /
3/12/16 11:05:08.000 AM kernel[0]: Sandbox: storeaccountd(283) deny(1) file-write-create /Users/FBirchman/Library/Caches/com.apple.Safari/ProductionBag
3/12/16 11:05:15.099 AM Safari[492]: tcp_connection_tls_session_error_callback_imp 4 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
3/12/16 11:05:15.650 AM Safari[492]: tcp_connection_tls_session_error_callback_imp 3 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22
3/12/16 11:05:17.056 AM Safari[492]: Failed to save record: <CKError 0x7fb70e46d3b0: "Internal Error" (1/5001); "Fetched zone had no protection data: <CKRecordZone: 0x7ffa7bf50e20; zoneID=History:__defaultOwner__, capabilities=(Atomic,Sync)>">
3/12/16 11:05:18.827 AM Safari[492]: Caching encoded userInfo to use until we are marked dirty again (UAUserActivity.m #1567)
3/12/16 11:05:18.827 AM Safari[492]: Returning cached encoded userInfo (UAUserActivity.m #1508)
3/12/16 11:05:20.173 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:20.283 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:20.464 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:21.071 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:21.967 AM Adobe Desktop Service[461]: dynamic_cast error 2: One or more of the following type_info's has hidden visibility. They should all have public visibility. N8CryptoPP20StreamTransformationE, N8CryptoPP36CipherModeFinalTemplate_CipherHolderINS_16BlockCipherFinalILNS_9Cip herDirE1ENS_8Rijndael3DecEEENS_14CBC_DecryptionEEE, N8CryptoPP28AuthenticatedSymmetricCipherE.
3/12/16 11:05:23.000 AM kernel[0]: Sandbox: com.apple.Safari(507) deny(1) file-issue-extension /Users/FBirchman/Library/Caches/com.apple.Safari.SearchHelper
3/12/16 11:05:23.059 AM com.apple.Safari.SearchHelper[507]: Failed to obtain sandbox extension for path=/Users/FBirchman/Library/Caches/com.apple.Safari.SearchHelper. Errno:1
3/12/16 11:05:23.000 AM kernel[0]: Sandbox: com.apple.Safari(507) deny(1) file-issue-extension /Users/FBirchman/Library/Caches/com.apple.Safari.SearchHelper
3/12/16 11:05:23.059 AM com.apple.Safari.SearchHelper[507]: Failed to obtain sandbox extension for path=/Users/FBirchman/Library/Caches/com.apple.Safari.SearchHelper. Errno:1
3/12/16 11:05:23.286 AM com.apple.SecurityServer[81]: Session 100023 created
3/12/16 11:05:26.094 AM Safari[492]: KeychainGetICDPStatus: keychain: -25300
3/12/16 11:05:26.094 AM Safari[492]: KeychainGetICDPStatus: status: off
3/12/16 11:05:35.379 AM Adobe Desktop Service[461]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.11.3. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 0 CarbonCore 0x96880913 ___Gestalt_SystemVersion_block_invoke + 135
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 1 libdispatch.dylib 0x9654b63f dispatch_once_f + 78
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 2 libdispatch.dylib 0x9654cec9 dispatch_once + 31
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 3 CarbonCore 0x967fc576 _Gestalt_SystemVersion + 1047
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 4 CarbonCore 0x967fb6a5 Gestalt + 154
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 5 UpdaterCore 0x083ca7e0 _ZN3esd11SystemUtils20GetOSPlatformVersionEv + 48
3/12/16 11:05:35.602 AM Adobe Desktop Service[461]: 6 UpdaterCore 0x0831b633 _ZN25ThreadGetAvailableUpdates16ThreadWebFeedURL12GetOSVersionEb + 193
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Mar 12, 2016 11:23 AMby Linc Davis,Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.
If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.
