scottskywalker

Q: Time Machine backup said I have less space on Hard Drive

OS X El Capitan

Version 10.11.3

iMac (27-inch, Late 2012)

Processor   3.4 GHz Intel Core i7

Memory   32 GB 1600 MHz DDR3

Startup Disk   OSX

 

 

The Genius Bar replaced my 3 TB hard drive with a new one under the repair extension program. I tried to transfer everything from my latest Time Machine on my external drive. It said there was not enough room. The total data the Time Machine backup was 1.12 TB and the machine said the drive was 1 TB. So I checked my receipt and it shows that it is a 3 TB drive.

 

I wanted to use the same account that I had used on the original drive but for some reason it appeared that I was not able to do that with this drive. I don’t remember what was on the screen at the time. So I created a new user name to get into the machine. Then I wanted to make sure I was using the username I used on the old drive. Somehow I was able to switch it to let me log in with my username and password I used on my old drive.

 

 

When I got in there were a series of dialog box prompts.

 

CommCenter wants to use the “Local Items” keychain.

Please enter the keychain password

Password:

Cancel OK

 

Messages Agent wants to use the “Local Items” keychain.

Please enter the keychain password

Password:

Cancel OK

 

talent wants to use the “Local Items” keychain.

Please enter the keychain password

Password:

Cancel OK

 

ScopedBookmarkAgent wants to use the “Local Items” keychain.

Please enter the keychain password

Password:

Cancel OK

 

Safari wants to use the “Local Items” keychain.

Please enter the keychain password

Password:

Cancel OK

 

The password each time was the new username I created for this new hard drive.

 

 

The username I created for this new drive to get past the login is now listed in Deleted Users with a folder with that created name. That folder contains empty folders for Desktop, Documents, Downloads, Movies, Music and Pictures, and Public which contains an empty Drop Box folder.

 

Instead of showing one drive the machine shows two. One labeled OS X with 106.27 GB. Another labeled OSXX with 3 TB. So I cannot understand why it said that the machine only had 1 TB of storage. It should have shown that it was 3 TB of storage and the 1.12 TB of data in the Time Machine backup should have transferred.

 

I would like a solution that helps me accomplish these objectives:

 

  1. I want my iPhone to be able to connect with my iMac with the same iCloud account.
  2. I want the keychain password prompts gone.
  3. I want to import my last Time Machine backup.

 

I would appreciate any help you can give describing what course of action I can follow to solve this. Thank you!

iMac (27-inch, Late 2012), OS X El Capitan (10.11.3)

Posted on Mar 12, 2016 11:57 AM

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Q: Time Machine backup said I have less space on Hard Drive

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  • Helpful answers

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Mar 12, 2016 12:50 PM in response to scottskywalker
    Level 10 (207,995 points)
    Applications
    Mar 12, 2016 12:50 PM in response to scottskywalker

    Please back up all data before proceeding.

    Double-click the line below on this page to select it:

    com.apple.scopedbookmarksagent.xpc

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click in the search field in the upper right corner of the Keychain Access window and press command-V to paste the text you copied earlier. A password item with the above name should appear in the window. Press delete and confirm when prompted. Quit Keychain Access and see whether the prompts have stopped.

    Credit for this observation to ASC member bad_friday.

  • by scottskywalker,

    scottskywalker scottskywalker Mar 12, 2016 1:44 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 12, 2016 1:44 PM in response to Linc Davis

    Thank you, Linc,

     

    That reduced the prompts from five to three.

     

    Before                              After

    CommCenter                    talagent

    Messages Agent              CommCenter

    talagent                            Messages Agent

    ScopedBookmarkAgent

    Safari

     

    Are there other items I can delete to eliminate the remaining prompts?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 12, 2016 4:24 PM in response to scottskywalker
    Level 10 (207,995 points)
    Applications
    Mar 12, 2016 4:24 PM in response to scottskywalker

    Have you restored any data from your backup?

  • by scottskywalker,

    scottskywalker scottskywalker Mar 13, 2016 4:29 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 13, 2016 4:29 AM in response to Linc Davis

    Not yet. How do import the last backup from the external drive?

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Mar 13, 2016 6:01 AM in response to scottskywalker
    Level 10 (207,995 points)
    Applications
    Mar 13, 2016 6:01 AM in response to scottskywalker
  • by scottskywalker,

    scottskywalker scottskywalker Mar 13, 2016 8:13 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 13, 2016 8:13 AM in response to Linc Davis

    I tried to use Migration Assistant but it says,

    "Not enough space available to transfer 1.21 TB selected - 1.1 TB available."

     

    I see no reason for Migration Assistant to respond with that statement because I have a 3 TB hard drive.

     

    Before employees at the Apple Store Genius Bar replaced the hard drive the computer said I had one internal drive. It's a fusion drive so there's a solid state drive and a regular drive.

     

    Since they replaced it the computer says it has two drives.

    - One drive says OSX with 120.47 GB of total space, 106.19 GB available. Maybe this is the solid state drive.

    - The other drive says OSXX with 3 TB of total space with 3 TB free.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Mar 13, 2016 8:23 AM in response to scottskywalker
    Level 10 (207,995 points)
    Applications
    Mar 13, 2016 8:23 AM in response to scottskywalker

    Please read this whole message before doing anything. If you don't feel confident that you can follow the instructions, get someone more experienced to help you. One option is to make a "Genius" appointment at an Apple Store.

    This procedure applies only to an iMac or Mac mini with a factory-installed Fusion Drive.

    You'll need to refer to these instructions while no web browser is running, so either print them or load them on another device before you begin.

    1. All data on the internal drives will be removed, including Boot Camp data, which is not backed up by Time Machine. You need at least two complete, independent backups. One backup is not enough to be safe. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    2. You'll need to start up from a Recovery system other than the one on the internal hard drive (if it has one.) There are several ways to do that.

    a. If you have a local Time Machine backup (not a network backup), or a compatible installation of OS X on an external drive, then you should be able to start from it by holding down the option key at the startup chime. Select the external drive in the row of icons that appears. By "compatible," I mean an installation that can run on the machine. A version of OS X that is older than the machine is not compatible.

    b. If you used Recovery Disk Assistant (or can use it now) to prepare a Recovery system on a USB flash drive, you can start from that by holding down the C key at the chime. No icons will appear. Startup will be much slower than usual.

    c. Start up in Internet Recovery mode by holding down the key combination command-option-R at the startup chime. Release the keys when you see a spinning globe. Select a language, if prompted.

    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use the network features of Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.

    3. Disconnect all other external storage devices.

    What happens next depends on what version of Recovery you're running.

    ☞ If the machine came with OS X 10.10 ("Yosemite"), 10.9 ("Mavericks"), or 10.8 ("Mountain Lion"), and you're in Internet Recovery, please take Step 4a and skip Step 4b.

    ☞ Otherwise, skip Step 4a and go to Step 4b.

    If you don't know what version of OS X the machine came with, look it up on this page.

    After taking whichever of those steps is applicable, you should have an empty Fusion Drive named "Macintosh HD" on which you can carry out either Step 7a or Step 7b.

    4a. Repair the Fusion Drive (see under "Troubleshooting" on the linked page.) Quit Disk Utility and go to Step 7a or Step 7b. Skip Steps 4b, 5, and 6.

    4b. In the OS X Utilities screen, select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    5. Triple-click anywhere in the line below to select it:

    N=Macintosh\ HD; for d in /dev/disk?; do o=`diskutil info $d`; [[ ! "$SSD" ]] && grep -lqw 'APPLE SSD' <<< "$o" && SSD=$d; [[ ! "$HDD" ]] && grep -lqw 'APPLE HDD' <<< "$o" && HDD=$d; [[ "$SSD" && "$HDD" ]] && break; done; diskutil cs create "$N" $SSD $HDD && diskutil cs createLV "$N" jhfs+ "$N" 100%

    This is a very long line, and you may not see all of it on the web page. Be sure to select the whole line, not just the part you can see.

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Quit Safari. You'll be returned to the OS X Utilities screen.

    6. From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V. Wait for a new line ending in a hash sign (#) to appear. If nothing happens, press the return key.

    Quit Terminal to be returned to the main screen.

    7a. If you have a Time Machine backup, connect the backup device and restore your data. If you backed up to a network device such as a Time Capsule, it should be connected automatically.

    7b. If you don't have a Time Machine backup, or if you can't restore from the Time Machine backup that you do have, install OS X. Restore the data afterwards in Migration Assistant.

    In Internet Recovery mode, you'll be installing the original version of OS X that shipped with the machine. If you've upgraded the OS in the App Store, you'll need to do that again.