joledbetter
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Q: iMessage stopped working with Airport

Hi, I just moved and using Airport Time Capsule as router, now iMessage won't work on iPad or macbook pro.  What am I doing wrong?

Posted on Mar 12, 2016 12:37 PM

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joledbetter

Q: iMessage stopped working with Airport

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  • by Tesserax,

    Tesserax Tesserax Mar 13, 2016 10:56 AM in response to joledbetter
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    Mar 13, 2016 10:56 AM in response to joledbetter

    Anytime you change networking hardware or ISPs, it is always a good idea to perform a complete power recycle of your networking equipment. Please post back your results.

  • by joledbetter,

    joledbetter joledbetter Mar 14, 2016 8:10 AM in response to Tesserax
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    Mar 14, 2016 8:10 AM in response to Tesserax

    Yes, I power cycled all.  Still have the same problem. jo.ledbetter@yahoo.com

  • by Tesserax,

    Tesserax Tesserax Mar 14, 2016 9:22 AM in response to joledbetter
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    Mar 14, 2016 9:22 AM in response to joledbetter

    Ok, sorry that didn't help. Please take a look at the following Apple Support article to start the iMessage troubleshooting process. I am assuming that you are not able to use iMessage on your local network and that it works with other Wi-Fi networks ... correct?

  • by joledbetter,

    joledbetter joledbetter Mar 14, 2016 9:44 AM in response to Tesserax
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    Mar 14, 2016 9:44 AM in response to Tesserax

    Yes, that's correct. When I go to the office it works fine on that network.  It's just when I'm connected to my Airport Time Capsule at home.  The Apple store said that I wouldn't need an additional router.

  • by Tesserax,

    Tesserax Tesserax Mar 14, 2016 9:52 AM in response to joledbetter
    Level 9 (54,874 points)
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    Mar 14, 2016 9:52 AM in response to joledbetter

    Thanks for the update. Have you tried going through the troubleshooting article yet? If so, where is failing for either device?

  • by joledbetter,

    joledbetter joledbetter Mar 14, 2016 9:58 AM in response to Tesserax
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    Mar 14, 2016 9:58 AM in response to Tesserax

    yes, I don't see an option for SMS.  I'm updating software for iPad, and trying to see if there is an update for my macbook pro.

  • by joledbetter,

    joledbetter joledbetter Mar 14, 2016 10:04 AM in response to Tesserax
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    Mar 14, 2016 10:04 AM in response to Tesserax

    Mac Book Pro is upgraded to El Capitan 10.11.3 March 12, 2016

  • by Tesserax,

    Tesserax Tesserax Mar 14, 2016 10:24 AM in response to joledbetter
    Level 9 (54,874 points)
    Wireless
    Mar 14, 2016 10:24 AM in response to joledbetter

    By "I don't see an option for SMS" are you referring to the "Send as SMS" option in your iPhone's Settings menu?

     

    As you know iMessage uses iMessage for texting between Apple devices; it reverts to SMS for all others. To use SMS your cellular service must be enabled for SMS. I am assuming that it is.

     

    One thing to check is if you have SMS Relay activated:

    • On your iPhone, go to Settings > Messages > Text Message Forwarding
    • If any device is enabled, temporarily disable them.

     

    If they are none available or they are already disabled, try toggling the iMessage service. Settings > Messages > iMessage

     

    If that still doesn't help, try signing off, then signing back into your Apple ID. Settings > Messages > Send & Receive > Select your Apple ID > Sign Out. Repeat to sign back in. Finally, toggle iMessage off/on again.

     

    From a networking perspective, what is the exact model of your Time Capsule, and the make & model of the Internet modem that it is directly connected to by Ethernet?

  • by joledbetter,

    joledbetter joledbetter Mar 14, 2016 11:25 AM in response to Tesserax
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    Mar 14, 2016 11:25 AM in response to Tesserax

    yes SMS is on iPhone but not on iPad or macbook.

  • by Tesserax,

    Tesserax Tesserax Mar 14, 2016 1:19 PM in response to joledbetter
    Level 9 (54,874 points)
    Wireless
    Mar 14, 2016 1:19 PM in response to joledbetter

    Please reread my post and try to answer each of my questions. If you don't understand something that I have written, just ask.

     

    From this response are you telling me that SMS works on your iPhone, but not the other iOS devices? If so, the SMS is NOT being blocked by the Time Capsule, and the issue may be the SMS configuration on these other devices.