gett1
Level 1 (1 points)

Q: Mouse moves but does not respond to being pressed

I am using OSx El Capitan version 10.11.3. While using my Mac the mouse will stop responding to being pressed. The cursor can be moved but clicks will not work. The only way to proceed is to using the power button. It can be used to power done the computer. After doing a restart the mouse operation is restored to normal. Has anyone else seen this problem? Is there a known fix?

Posted on Mar 12, 2016 5:09 PM

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gett1

Q: Mouse moves but does not respond to being pressed

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  • by gett1,

    gett1 gett1 Mar 16, 2016 5:01 PM in response to Linc Davis
    Level 1 (1 points)
    Mar 16, 2016 5:01 PM in response to Linc Davis

    I removed all Norton software using the Symantec Uninstaller. Using Logitech's information, I also uninstalled the software associated with Logitech and returned two using my Apple wireless keyboard. I removed the Western Digital software per the instructions posted on their website, A mouse failure occurred again after I did these thing. it is still a random occurrence. I will continue to try a find what triggers  the event. Removing the listed files had no impact on the problem.

  • by gett1,

    gett1 gett1 Mar 16, 2016 5:06 PM in response to shaunfromadelaide
    Level 1 (1 points)
    Mar 16, 2016 5:06 PM in response to shaunfromadelaide

    I can use force quit to close all open programs. No effect on the problem. Other than the power cycle, I have found no other way to shutdown my computer. On a restart the mouse functions normally. On a recommendation, I removed all third party software including my Norton anti-virus program. The problem still occurred. If a solution is found, I'll post it here.

  • by notcloudy,

    notcloudy notcloudy Mar 17, 2016 7:09 AM in response to gjr535
    Level 4 (1,190 points)
    Desktops
    Mar 17, 2016 7:09 AM in response to gjr535

    gjr535 wrote:

     

    Cannot open the File menu or any others for that matter.

    Thanks for trying to help.

    See if you can right click on the finder icon in the dock - worked for me this am showed that finder was not responding so I could force quit from there.  It did restart the mac & once I had the desktop I restarted again.

     

    All my disk and hardware tests come out no problem - but I have the feeling the Unix system is doing some sort of housekeeping to the disk and does not like being interrupted.

     

    The apple techs are probably concentrating on the mouse and keyboard rather than looking at the underpinnings of the basic operating system.

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