Surahotreview
Level 1
(5 points)
Q: My phone tells me that my Apple ID is locked and that I must verify. However it just prompts me to change my password over and over.
My IPhone 6S Plus keeps telling me that my Apple ID is locked. then it tells me I must verify my identity. Each time I pursue unlocking it by following the prompts, it asks me to reset my password. Problem being that I KNOW my password and it does not need reset. I even tried changing it several times and each time it still asks me to do the same thing, change my password again. Even by changing my password I am not unlocking it. HOW DO I UNLOCK MY APPLE ID on my phone???? I can log in fine online!
iPhone 6 Plus, iOS 9.2.1
ManSinha
Level 6
(10,262 points)
Here are some more links
Your Apple ID
4. Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
5. If your Apple ID has been locked - Apple Support
6. About your Apple ID email addresses - Apple Support
From a post by Kappy
- if none of that works
Then you may need to contact Apple directly
OR
Click support at the top of this page and try and chat with a support representative
You will need to be ready to answer identifying questions about yourself to them
