Cisy

Q: siri can't hear what i say

iPhone 6 IOS 9.2.1

when i go to siri, i can see the message 'go ahead, i am listening' but when I speak to it, it can't detect my voice as if the mic is not working.

have tried reboot but still not working

iPhone 6, iOS 9.2.1

Posted on Mar 13, 2016 12:25 AM

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Q: siri can't hear what i say

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  • by jason269,

    jason269 jason269 Mar 14, 2016 12:50 PM in response to Cisy
    Community Specialists
    Mar 14, 2016 12:50 PM in response to Cisy

    Hi, Cisy.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand Siri isn't working on your iPhone.  Here are some troubleshooting steps that may help with this scenario.  

     

    Get help with the microphones on your iPhone, iPad, and iPod touch

     

    Get help with Siri

    • If "Hey Siri" isn't working, make sure that "Hey Siri" is turned on under Settings > General > Siri.
    • Siri might say, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.
    • If Siri isn't available or responding to questions, see the next section.

    If Siri isn't available, or doesn't understand or respond to questions

    After each step, see if you still need help:

    1. Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
    2. On your iOS device, make sure that Siri is turned on under Settings > General > Siri. 
    3. Restart your iPhone, iPad, or iPod touch.
    4. On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
    5. Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it. 
    6. If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
    7. Contact Apple Support.

    If Siri doesn't make a sound when you hold down the Home button

    On your iPad or iPod touch, Siri will chime when it's time to ask a question. If you have an iPhone with iOS 9 or later, Siri will vibrate instead. You'll only hear the chime on your iPhone with iOS 9 or later when you're using headphones.

    Siri will also chime when you use "Hey Siri" on a device with iOS 9.

     

    Use Siri on your iPhone, iPad, or iPod touch

     

    Cheers