davemcgrrr
Level 1 (0 points)

Q: unable to rent or purchase movies.. just a spinning wheel.  any ideas?

Howdy.  Recently I am unable to rent or purchase any movies on my new appleTV device.  All of my ID's and iCloud stuff is logged in properly, my accounts are up to date, network connection is via ethernet so I have a solid connection.  When I click to rent, the watch now or later icon comes on and once I choose an option, the spinning wheel comes up and never stops.  I have reset, signed off and logged back on and restarted/unplugged device.  Any ideas???

 

thanks

AppleTV 2

Posted on Mar 12, 2016 10:03 PM

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davemcgrrr

Q: unable to rent or purchase movies.. just a spinning wheel.  any ideas?

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  • by judysings,

    judysings judysings Mar 14, 2016 9:32 AM in response to davemcgrrr
    Community Specialists
    Mar 14, 2016 9:32 AM in response to davemcgrrr

    Hi davemcgrrr,

    I understand you are having issues renting or purchasing movies with your new Apple TV (4th generation).  Since your profile shows Apple TV 2, I just want to confirm first of all which product you are asking about.  Are you only having issues in the Movies section?  Just trying to confirm if the issue is with your connection to the iTunes Store or the device itself.

    If you are unable to access any service using the Apple TV 4, you can restore it back to factory settings.  The resource below explains how:

    Restore your Apple TV through iTunes

     

    Take care,

  • by down2it,

    down2it down2it Mar 14, 2016 9:47 PM in response to judysings
    Level 1 (0 points)
    Mar 14, 2016 9:47 PM in response to judysings

    I don't know about Dave McGrrr, but I am having the exact same problem and it is not with other services on my Apple TV 4. I can access and stream Netflix just fine. It is iTunes movies I cannot get. I am wondering if it has something to do with Family Sharing. This is something I have joined recently.

  • by down2it,

    down2it down2it Mar 14, 2016 10:05 PM in response to down2it
    Level 1 (0 points)
    Mar 14, 2016 10:05 PM in response to down2it

    Actually, I just tried to purchase something on Netflix and I could not do that either. I can stream but I cannot purchase.

  • by pixelpunisher,

    pixelpunisher pixelpunisher Mar 18, 2016 8:37 AM in response to judysings
    Level 1 (0 points)
    Mar 18, 2016 8:37 AM in response to judysings

    Same here. Noticed it last night when I tried to buy a season pass to a show. All other apps and services work fine. Just can't buy anything on iTunes. I have the latest appletv too.

  • by puditang,

    puditang puditang Mar 18, 2016 12:43 PM in response to davemcgrrr
    Level 1 (0 points)
    Mar 18, 2016 12:43 PM in response to davemcgrrr

    I´ve also got the same problem. I can't rent movies. I tried to switch creditcard but that didn't help either

    Have the latest Apple TV.

  • by vanliered,

    vanliered vanliered Mar 18, 2016 5:00 PM in response to davemcgrrr
    Level 1 (5 points)
    Mar 18, 2016 5:00 PM in response to davemcgrrr

    I have had this problem and was having this problem just a few minutes ago and I decided to turn my restrictions off and my problems went away! 

  • by capaterson,

    capaterson capaterson Mar 18, 2016 8:43 PM in response to davemcgrrr
    Level 1 (0 points)
    Mar 18, 2016 8:43 PM in response to davemcgrrr

    I have had this issue for a couple of weeks now.  If you reset your Apple TV and take the time to set everything back up it will work for a day or 2.  The only work around other than the reset that I have been successful with is to turn off restrictions.  After I make a purchase I turn restrictions back on to prevent my kids from going on a shopping spree.  This is very annoying and I wish Apple would update things a little quicker to solve issues like this.

  • by capaterson,

    capaterson capaterson Mar 18, 2016 8:50 PM in response to judysings
    Level 1 (0 points)
    Mar 18, 2016 8:50 PM in response to judysings

    This only works temporarily.  After a couple of days it reverted back to working the same way as before the restore/reset.  If you leave the restrictions off it works fine.  As soon as restrictions are turned back on you just get a spinning pin wheel when you try to purchase.

  • by pixelpunisher,

    pixelpunisher pixelpunisher Mar 18, 2016 9:04 PM in response to judysings
    Level 1 (0 points)
    Mar 18, 2016 9:04 PM in response to judysings

    No need to reset your appletv to factory settings.  If your set up is anything like mine it will take too long to customize your app placement where it once was.  My personal workaround is if you need to buy a season pass or a movie what I did was to initiate and complete the transaction on my iPad but don't download the series or movie on your pad.  After you purchase it on your iPad go to your AppleTV and your purchase would be there ready to view. This tells me that the problem may lie on the Apple TV itself.