Trying to update iTunes on PC.
Running windows 7 (64bit) with Intel i5 processor.
During a basic update, the update errors out trying to find file "iTunes6464.msi" that it says is not available.
I have tried to delete all Apple software on PC but the final iTunes file will not uninstall because of the same file.
The new apple software download now errors out with the same error.
How do I fix this problem?
iPhone 5s, Windows 7
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with Missing MSI errors.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
turingtest2
Your advice on fixing the "itunes6464.msi cannot be found" was spot on. Fixed my problem. THANKS!! 🙂
You're welcome. 🙂
tt2
iTunes update errors out, can't find file iTunes6464.msi
