I Can't Sign In/Get Onto iTunes Store With Imac Or Ipod

Question

Level 1

8 points

I Can't Sign In/Get Onto iTunes Store With Imac Or Ipod

For the past couple days I have not been able to sign in or get onto the iTunes Store with my iMac or iPod Touch. I click on iTunes on the imac and it's just a blank screen.

When I tap on the iTunes Store on my ipod touch it just shows up as a white page.

Everything is updated with the latest software.

What do I do?

iMac, OS X El Capitan (10.11.1)

Posted on Mar 13, 2016 6:32 PM

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Answer 1

sterling r

Community Specialist

Mar 15, 2016 6:25 AM in response to ontariobaby

Hi there ontariobaby,

It sounds like your devices are having trouble loading the iTunes Store. If you haven't already I would restart your router, and if the issue persists I would take a look at this article to help you figure out what the issue is:

If you can’t connect to the iTunes Store

Thank you for using Apple Support Communities.

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