el capitain crashes at startup, reloads, creates a crash report, and continues without crashing
I am experiencing some strange behavior of my MAC. For about five days, every time I turned it "ON" it would crash a few seconds after logging in, and it would create a crash report, ask permission to send it to Apple (I always sent it), and the iMAC would continue to work until I shut it down. The next day it would do the same thing.
Here is an example crash report:
Anonymous UUID: | B5854D05-3436-12A8-2222-FA2F4B07A8A7 |
Tue Mar 8 14:59:56 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff80049f076b): "soclose: NOFDREF"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.30.4/bsd/kern/uipc_ socket.c:1263
Backtrace (CPU 0), Frame : Return Address
0xffffff83ab66b970 : 0xffffff80044df792
0xffffff83ab66b9f0 : 0xffffff80049f076b
0xffffff83ab66ba40 : 0xffffff8004a17664
0xffffff83ab66ba60 : 0xffffff7f87f0e36c
0xffffff83ab66bb50 : 0xffffff7f87f0aeed
0xffffff83ab66bc80 : 0xffffff800499600b
0xffffff83ab66bcc0 : 0xffffff80049f27bc
0xffffff83ab66be30 : 0xffffff80049cfcb6
0xffffff83ab66be60 : 0xffffff80049c9787
0xffffff83ab66bf00 : 0xffffff80049c95be
0xffffff83ab66bf60 : 0xffffff8004a2a731
0xffffff83ab66bfb0 : 0xffffff80045f0a36
Kernel Extensions in backtrace: | |
com.apple.nke.applicationfirewall(163.0)[113F310F-1904-3F41-A206-1D275BF7A397]@0 xffffff7f87f09000->0xffffff7f87f10fff |
BSD process name corresponding to current thread: socketfilterfw
Mac OS version:
15D21
Kernel version:
Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64
Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C
Kernel slide: | 0x0000000004200000 |
Kernel text base: 0xffffff8004400000
__HIB text base: 0xffffff8004300000
System model name: iMac15,1 (Mac-FA842E06C61E91C5)
System uptime in nanoseconds: 83758637350
last loaded kext at 17318211492: com.apple.driver.AppleBluetoothHIDKeyboard 181 (addr 0xffffff7f86b18000, size 16384)
loaded kexts:
com.parallels.virtualhid 1.0.3 3
com.paragon-software.filesystems.ntfs 187.1.14
com.parallels.virtualsound 1.0.36 36
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.AGPM 110.20.22
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 272.51.3
com.apple.driver.AppleHDAHardwareConfigDriver 272.51.3
com.apple.driver.AppleHDA 272.51.3
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.kext.AMDFramebuffer 1.4.0
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.3f4
com.apple.driver.AppleMuxControl 3.12.6
com.apple.driver.AppleIntelHD5000Graphics 10.1.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.AMDRadeonX4000 1.4.0
com.apple.driver.AppleBacklight 170.8.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.kext.AMD9000Controller 1.4.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleIntelFramebufferAzul 10.1.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.iokit.IOBluetoothUSBDFU 4.4.3f4
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleUSBODD 3.7.1
com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1
com.apple.driver.CoreStorageFsck 517.20.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.12
com.apple.driver.AirPort.Brcm4360 1020.17.1a1
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleBluetoothHIDKeyboard 181
com.apple.driver.IOBluetoothHIDDriver 4.4.3f4
com.apple.driver.AppleHIDKeyboard 181
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.51.3
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleGraphicsControl 3.12.6
com.apple.iokit.IOSurface 108.0.1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4
com.apple.iokit.IOBluetoothFamily 4.4.3f4
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 272.51.3
com.apple.iokit.IOHDAFamily 272.51.3
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.kext.AMDSupport 1.4.0
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.iokit.IOAcceleratorFamily2 205.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageClass 4.0.2
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 517.20.1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.1.0
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac15,1, BootROM IM151.0207.B05, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.23f11
Graphics: AMD Radeon R9 M295X, AMD Radeon R9 M295X, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3031382E4130304C4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3038372E4130304C4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3031382E4130304C4620
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3031382E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)
Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: USB 3.0 Bus
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: HP LaserJet 1200
USB Device: Microsoft Wireless Optical Mouse® 1.00
USB Device: Apple USB SuperDrive
Thunderbolt Bus: iMac, Apple Inc., 26.1
Apple never contacted me.
I never installed any updates.
I disconnected the Optical Mouse and reconnected the Apple one, removed the superdrive and the other non-apple USB devices with the exception of my HP printer. It has not occurred again...
1. What is the best way to troubleshoot this kind of problem?
2. What is the process to open a problem with Apple Support, and does one have to pay Apple to investigate it?
3. Does Apple staff answer questions here in this support group?
4. Is there an Apple Support site, where they answer support questions which customers can search for answers?
Thanks for your guidance.
iMac with Retina 5K display, OS X El Capitan (10.11.3)