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Helpful answers
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Mar 13, 2016 6:45 PM in response to Mike_in_SCby Meg St._Clair,Do you have the phone plugged into a car charger? If so, the charge may have gone bad. This can cause the symptoms your seeing.
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Mar 13, 2016 7:14 PM in response to Meg St._Clairby Mike_in_SC,Thanks Meg, the symptom with the mute button happens either on or off the charger as it happens sometimes inside my home. . I haven't paid attention in the car though. Today was the worst and it was plugged into a charger (not the built-in charger in the car). Thanks for your help
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Mar 13, 2016 7:16 PM in response to Mike_in_SCby Meg St._Clair,You may also have a failing digitizer.