HT201418: If you need help restoring your device from an iCloud backup

Learn about If you need help restoring your device from an iCloud backup
sdrmike

Q: download icloud backup data

Can i download the backup file and information from iCloud? i have been trying to restore a backup online but i get an error message each time. i just want to download the file myself and try to use itunes to do the restore

iPhone 6, iOS 9.2.1

Posted on Mar 13, 2016 8:30 PM

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Q: download icloud backup data

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  • by judysings,

    judysings judysings Mar 15, 2016 7:32 AM in response to sdrmike
    Community Specialists
    Mar 15, 2016 7:32 AM in response to sdrmike

    Hi sdrmike,

    The resource below provides information on how to archive your iCloud data.  But if you are unable to restore your iPhone from an iCloud backup, you will need to do a backup using iTunes and restore from that.  iTunes does not work with the iCloud backup file.

    Archive or make copies of your iCloud data

    How to back up your devices using iCloud or iTunes

    Make a backup using iTunes

    1. Open iTunes and connect your device to your computer. 
    2. Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases. Then wait for the transfer to finish. If you're using Windows and you don't see a File menu, hold down the Control and B keys.


       
    3. If you want to save Health and Activity data from your iOS device or Apple Watch, you’ll need to encrypt your backup: Select the box called Encrypt [device] backup and make a memorable password.

      Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.


      If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now. If you're using Windows click File > Devices > Back up (if you don't see a File menu, hold down the Control and B keys).
    4. After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see   beside the name of your device.

    Follow more steps if you need help making an iTunes backup. Learn how to encrypt your backup.

     

    About backups in iCloud and iTunes

    Find and manage your iTunes backups

     

    Take care,