Q: I have changed the email address of my apple ID and have lost over half of pics and videos on my phone? help? they are not on iclo ... I have changed the email address of my apple ID and have lost over half of pics and videos on my phone? help? they are not on icloud either? more
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Helpful answers
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Mar 15, 2016 12:38 PM in response to samantha from stockportby brenden dv,Hi samantha from stockport,
Welcome to the Apple Support Communities! I'm sorry to hear that you are having these issues with your Apple ID and your iPhone. I also apologize, I'm a bit unclear on the exact nature and scope of the issue you are describing. When you say that you changed your email address of your Apple ID, did you follow the process outlined in the following articles (as opposed to creating an entirely new Apple ID)?
Change your Apple ID - Apple Support
What to do after you change your Apple ID email address or password - Apple Support
You may want to see if you can still sign in with your previous Apple ID and see if they are showing up in iCloud Photo Library:
iCloud Photo Library FAQ - Apple Support
If they are not available there, you would need to restore from a backup:
Restore your device from an iCloud or iTunes backup - Apple Support
Regards
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Mar 15, 2016 1:08 PM in response to samantha from stockportby javaliga,Just for clarification did you CHANGE you Apple ID by brenden dv's procedure OR did you simply CREATE another Apple ID. If you created a new Apple ID, that would explain "losing" your pictures. Hopefully, restoring your device will recover them.
