Hi Everyone,
Recently I purchased a song on my iTunes and after I updated my phone I noticed the song will only play for 0:18 seconds. Thinking it was a random glitch I switched my phone off then back on. Still the same. Went onto my laptop to see if it would play. Same thing happened again, it's really annoying and if anyone could help me that would be great.
Thank you 🙂
iPhone 6, iOS 9.2.1
Most of the time you will have to re-download the song. (not pay for it but have iTunes send it back to you)
I've had this issue before and i needed to contact Apple Support/iTUNES and have them send me the song again via iTunes on a computer so I could re-sync the song over to my iPhone.
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library (but do not hide from iCloud), close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading click the small download activity widget beside the search box and untick Allow Simultaneous Downloads. This may improve reliability in future
If the problem persists, or that facility is not available in your region, contact the iTunes Store support staff through the Report a problem service, similar links in your account history, or via Contact Support.
See also:
HT5085: iTunes in the Cloud and iTunes Match Availability
HT2519: Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2
I purchased a song that doesn't even play...
