mail won't quit : i tried to put an new email account, did not work out, asking me to put add new account, will not close these 2 windows, and not mail, what can i do, thanks for your help

mail won't quit : i tried to add an new email account, did not work out,now asking me to put add new account and will not close these 2 windows, and also not mail program, what can i do, thanks for your help

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Mar 14, 2016 1:59 PM

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8 replies

May 21, 2017 10:22 AM in response to Help Me 12345

Do a backup, preferably 2 on 2 separate drives.


Quit Mail. Restart the computer if necessary. If int won't restart, turn the computer off using the power button.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.


Mail crashing

Crashes/quits unexpectedly

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mail won't quit : i tried to put an new email account, did not work out, asking me to put add new account, will not close these 2 windows, and not mail, what can i do, thanks for your help

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