Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Finder Not Working

Hi everyone, I hope someone can help me out with this finder problem I am having. It is not displaying any of my folders... Please see computer and problem details below.


Specs:

Product Name: Mac Book Air, 13 inch, Mid-2013

Processor: 1.7 GHz Intel Core i7

Memory: 8 GB 1600 MHz DDR3

Storage capacity: 499.42 GB

OS: OS X 10.9.2 (13C64)

Finder Version: 10.9.2


Problem:

When I open my Finder window, it doesn't not show me any folders or let me click on the screen and select anything. It's as if the display area is messed up, when I open any other application, it takes on that applications background, and when I move it off the screen, it shows the dock... Please see the image attached. It works when I use other applications to open the Finder, like when selecting files to upload online....

User uploaded fileUser uploaded file

Duration:

This problem started about 3 weeks ago, and at first, I would just relaunch the Finder and it would work, but now, its continually opens with this problem and the relaunching does not seem to solve it.


What I've tried:

- Relaunching Finder

- Restarting computer


Any advice helps, thanks!

MacBook Air, OS X Mavericks (10.9.2)

Posted on Mar 14, 2016 5:44 PM

Reply
Question marked as Best reply

Posted on Mar 15, 2016 7:51 AM

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.


Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.


If the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

14 replies
Question marked as Best reply

Mar 15, 2016 7:51 AM in response to zaib.r

Might be a corrupt .plist.


Do a backup, preferably 2 backups on 2 separate drives.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.


Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop.


If the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.

Aug 18, 2016 4:12 PM in response to zaib.r

The original post is a few months old but not clear if this was resolved. Just had the same issue on MacOS 10.9.5 and spent lots of time trying to figure it out, so posting this response if it helps anyone else out.


Finally found it is a Google Drive problem with Mavericks - advice elsewhere is to either remove Google Drive or disable in Google Drive preferences the option "Show file sync status icons". Force Finder to relaunch or restart machine and should be fixed.


A pretty nasty bug that still seems to remain in Google Drive - not sure if only affects Mavericks or other MacOS versions.

Aug 19, 2016 4:41 AM in response to carramar30

Good find!

I was able to help a few users that I thought were having other graphics glitches and finder issues unrelated to this.

Maybe you should post your solution here, in the Mavericks forums, as a brand new posting so others can find this more easliy.

No one is going to really see your solution buried here inside another posting.

Aug 19, 2016 4:52 AM in response to carramar30

carramar30 wrote:

Finally found it is a Google Drive problem with Mavericks - advice elsewhere is to either remove Google Drive or disable in Google Drive preferences the option "Show file sync status icons". Force Finder to relaunch or restart machine and should be fixed.


A pretty nasty bug that still seems to remain in Google Drive - not sure if only affects Mavericks or other MacOS versions.

Thanks for that - I've had two or three minor occurences of this sort of thing apparently empty folders, or on one occasion part of an on-screen clock. I've modified the prefs as you suggest.

Aug 19, 2016 12:22 PM in response to carramar30

Thank you so much!!


Spent the morning trying to troubleshoot this bug, Running 10.9.5 - my finder wouldn't open folders, screen redraws were all pixelated, went through hours of system resets.


Almost was ready to give up and do full system reinstall which would have been a major headache and downtime at work.


Turning off Google Drive solved all problems.

Finder Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.