Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to get rid of "canvas fingerprinting" pop-up?

Hello,

I'm on a MBP, Yosemite and Safari....


I don't know what day it started but about a week ago this popup window started appearing (when on my mbp, not the iMac which is what I'm using now) and I"m unable to advance to the website I'm trying to browse to until I choose "cancel" or "ok". It says, "this page may be attempting to use canvas fingerprinting to identify you. If this is unexpected and you are not on a site you trust, click Cancel." It also mentions if you see a British flag...


I"m feeling fairly stressed about this. I ran Etrecheck and it did show that SpiGot was on my system, so I've deleted that, restarted my computer, changed homepage from google to Apple.com and have set safari preferences to accept no cookies as well as set to please don't track.


Any other suggestions?


I have some new memory but now wondering if I"ll be backing up some sort of malware -- at a loss and feeling like I'm about to get my system compromised if it's not already compromised?!

MacBook Pro

Posted on Mar 14, 2016 4:22 PM

Reply
9 replies

Apr 5, 2017 7:19 PM in response to OhThatGirl

I see you've already solved this, but there's a simpler solution for anyone else who's looking: You're using JS Blocker. It's not a virus, but a normal function (although it does look pretty scary).


That exact pop-up is caused by the plugin, which has a feature that detects canvas fingerprinting. Canvas fingerprinting is a method that advertisers can use to track you online. If you want the message to go away, disable canvas fingerprint blocking in JS Blocker's settings:


1) Click on the JS Blocker icon

2) Select Settings

3) Select Other

4) At the bottom of the window, set Canvas Fingerprinting Protection to Off

Mar 14, 2016 4:25 PM in response to OhThatGirl

Getting rid of browser hijackers is simple — Force Quit Safari ( --> Force Quit --> Safari), then restart in Safe Mode by holding down the Shift key. This prevents any previously opened windows and tabs from reopening. Also, post screenshots of your LaunchAgents and LaunchDaemons folders, then go to Safari Preferences --> Extensions and delete any you don't remember installing.

Mar 14, 2016 5:06 PM in response to Allan Eckert

Here's my EtreCheck...just "for fun" I selected to show all Apple processes. So it's a long report.


I just ran this after removing all the safari extexsions (i was using a few Adblockers and ghostery) and I did a restart holding the shift button.

Not sure where LaunchDaemons is....in Library ?


Here's the report:


EtreCheck version: 2.9.9 (260)

Report generated 2016-03-14 17:06:09

Download EtreCheck from https://etrecheck.com

Runtime 3:06

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Check Apple signatures: Enabled

Hide Apple tasks: Disabled


Problem: Other problem

Description:

Canvas Fingerprinting.


Hardware Information:

MacBook Pro (17-inch, Mid 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro5,2

1 2.8 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 61


Video Information:

NVIDIA GeForce 9600M GT - VRAM: 512 MB

NVIDIA GeForce 9400M - VRAM: 256 MB


System Software:

OS X Yosemite 10.10.5 (14F1605) - Time since boot: less than an hour


Disk Information:

Hitachi HTS545050B9SA02 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (387.73 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-868 ()


USB Information:

Apple Inc. Built-in iSight

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[not loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10 - 2016-03-14) [Support]


System Launch Agents:

[loaded] com.apple.AOSHeartbeat.plist

[loaded] com.apple.AOSPushRelay.plist

[loaded] com.apple.AddressBook.AssistantService.plist

[loaded] com.apple.AddressBook.SourceSync.plist

[loaded] com.apple.AddressBook.abd.plist

[loaded] com.apple.AirPlayUIAgent.plist

[loaded] com.apple.AirPortBaseStationAgent.plist

[not loaded] com.apple.AppleGraphicsWarning.plist

[loaded] com.apple.AskPermissionUI.plist

[loaded] com.apple.AssistiveControl.plist

[loaded] com.apple.BezelUI.plist

[running] com.apple.CalendarAgent.plist

[running] com.apple.CallHistoryPluginHelper.plist

[running] com.apple.CallHistorySyncHelper.plist

[loaded] com.apple.ContainerRepairAgent.plist

[loaded] com.apple.CoreAuthentication.daemon.plist

[loaded] com.apple.CoreLocationAgent.plist

[loaded] com.apple.CoreRAIDAgent.plist

[loaded] com.apple.DiagnosticReportCleanup.plist

[loaded] com.apple.DictationIM.plist

[loaded] com.apple.DiskArbitrationAgent.plist

[running] com.apple.Dock.plist

[loaded] com.apple.EscrowSecurityAlert.plist

[loaded] com.apple.FTCleanup.plist

[not loaded] com.apple.FileStatsAgent.plist

[loaded] com.apple.FileSyncAgent.PHD.plist

[loaded] com.apple.FilesystemUI.plist

[running] com.apple.Finder.plist

[loaded] com.apple.FontRegistryUIAgent.plist

[loaded] com.apple.FontValidator.plist

[loaded] com.apple.FontValidatorConduit.plist

[loaded] com.apple.FontWorker.plist

[loaded] com.apple.IMLoggingAgent.plist

[loaded] com.apple.ManagedClientAgent.agent.plist

[running] com.apple.Maps.pushdaemon.plist

[loaded] com.apple.NetworkDiagnostics.plist

[loaded] com.apple.PCIESlotCheck.plist

[loaded] com.apple.PackageKit.InstallStatus.plist

[loaded] com.apple.PhotoLibraryMigrationUtility.XPC.plist

[loaded] com.apple.PubSub.Agent.plist

[loaded] com.apple.ReclaimSpaceAgent.plist

[loaded] com.apple.RemoteDesktop.plist

[loaded] com.apple.ReportCrash.Self.plist

[loaded] com.apple.ReportCrash.plist

[not loaded] com.apple.ReportGPURestart.plist

[loaded] com.apple.ReportPanic.plist

[loaded] com.apple.SSInvitationAgent.plist

[loaded] com.apple.SafariCloudHistoryPushAgent.plist

[loaded] com.apple.SafariNotificationAgent.plist

[loaded] com.apple.SafariPlugInUpdateNotifier.plist

[loaded] com.apple.ScreenReaderUIServer.plist

[running] com.apple.SocialPushAgent.plist

[running] com.apple.Spotlight.plist

[running] com.apple.SystemUIServer.plist

[loaded] com.apple.TMHelperAgent.SetupOffer.plist

[loaded] com.apple.TMHelperAgent.plist

[loaded] com.apple.TrustEvaluationAgent.plist

[loaded] com.apple.USBAgent.plist

[running] com.apple.UserEventAgent-Aqua.plist

[not loaded] com.apple.UserEventAgent-LoginWindow.plist

[not loaded] com.apple.UserNotificationCenterAgent-LoginWindow.plist

[loaded] com.apple.UserNotificationCenterAgent.plist

[loaded] com.apple.VoiceOver.plist

[loaded] com.apple.WebKit.PluginAgent.plist

[loaded] com.apple.ZoomWindow.plist

[running] com.apple.accountsd.plist

[loaded] com.apple.alf.useragent.plist

[loaded] com.apple.aos.migrate.plist

[loaded] com.apple.appleseed.seedusaged.plist

[loaded] com.apple.appsleepd.plist

[loaded] com.apple.appstoreupdateagent.plist

[loaded] com.apple.apsctl.plist

[running] com.apple.askpermissiond.plist

[loaded] com.apple.assistant_service.plist

[loaded] com.apple.assistantd.plist

[running] com.apple.bird.plist

[loaded] com.apple.bluetoothUIServer.plist

[loaded] com.apple.btsa.plist

[loaded] com.apple.cfnetwork.AuthBrokerAgent.plist

[loaded] com.apple.cfnetwork.cfnetworkagent.plist

[running] com.apple.cfprefsd.xpc.agent.plist

[running] com.apple.cloudd.plist

[loaded] com.apple.cloudfamilyrestrictionsd-mac.plist

[loaded] com.apple.cloudpaird.plist

[running] com.apple.cloudphotosd.plist

[loaded] com.apple.cmfsyncagent.plist

[loaded] com.apple.coredata.externalrecordswriter.plist

[running] com.apple.coreservices.appleid.authentication.plist

[loaded] com.apple.coreservices.lsactivity.plist

[running] com.apple.coreservices.uiagent.plist

[loaded] com.apple.csuseragent.plist

[loaded] com.apple.cvmsCompAgentLegacy_i386.plist

[loaded] com.apple.cvmsCompAgentLegacy_i386_1.plist

[loaded] com.apple.cvmsCompAgentLegacy_x86_64.plist

[loaded] com.apple.cvmsCompAgentLegacy_x86_64_1.plist

[loaded] com.apple.cvmsCompAgent_i386.plist

[loaded] com.apple.cvmsCompAgent_i386_1.plist

[loaded] com.apple.cvmsCompAgent_x86_64.plist

[running] com.apple.cvmsCompAgent_x86_64_1.plist

[running] com.apple.diagnostics_agent.plist

[running] com.apple.distnoted.xpc.agent.plist

[loaded] com.apple.dt.CommandLineTools.installondemand.plist

[loaded] com.apple.familycircled.plist

[loaded] com.apple.familycontrols.useragent.plist

[loaded] com.apple.familynotificationd.plist

[loaded] com.apple.findmymacmessenger.plist

[loaded] com.apple.fontd.useragent.plist

[running] com.apple.gamed.plist

[running] com.apple.helpd.plist

[loaded] com.apple.iCloudUserNotifications.plist

[loaded] com.apple.icbaccountsd.plist

[running] com.apple.icloud.fmfd.plist

[running] com.apple.iconservices.iconservicesagent.plist

[running] com.apple.identityservicesd.plist

[loaded] com.apple.idsremoteurlconnectionagent.plist

[running] com.apple.imagent.plist

[loaded] com.apple.imklaunchagent.plist

[loaded] com.apple.imtransferagent.plist

[loaded] com.apple.installd.user.plist

[loaded] com.apple.isst.plist

[loaded] com.apple.java.InstallOnDemand.plist

[loaded] com.apple.java.updateSharing.plist

[running] com.apple.lateragent.plist

[loaded] com.apple.locationmenu.plist

[loaded] com.apple.lookupd.plist

[running] com.apple.maspushagent.plist

[loaded] com.apple.mbloginhelper.user.plist

[loaded] com.apple.mbpluginhost.user.plist

[loaded] com.apple.mdmclient.agent.plist

[loaded] com.apple.mdmclient.cloudconfig.agent.plist

[loaded] com.apple.mdworker.32bit.plist

[loaded] com.apple.mdworker.bundles.plist

[loaded] com.apple.mdworker.isolation.plist

[loaded] com.apple.mdworker.lsb.plist

[loaded] com.apple.mdworker.mail.plist

[loaded] com.apple.mdworker.shared.plist

[loaded] com.apple.mdworker.single.plist

[loaded] com.apple.mdworker.sizing.plist

[running] com.apple.metadata.SpotlightNetHelper.plist

[loaded] com.apple.metadata.mdflagwriter.plist

[loaded] com.apple.metadata.mdwrite.plist

[loaded] com.apple.midiserver.plist

[loaded] com.apple.neagent.plist

[loaded] com.apple.netauth.user.auth.plist

[loaded] com.apple.netauth.user.gui.plist

[loaded] com.apple.noticeboard.agent.plist

[running] com.apple.notificationcenterui.plist

[running] com.apple.nsurlsessiond.plist

[running] com.apple.nsurlstoraged.plist

[loaded] com.apple.parentalcontrols.check.plist

[running] com.apple.pboard.plist

[running] com.apple.pbs.plist

[running] com.apple.photolibraryd.plist

[loaded] com.apple.pictd.plist

[running] com.apple.pluginkit.pkd.plist

[loaded] com.apple.pluginkit.pkreporter.plist

[loaded] com.apple.powerchime.plist

[loaded] com.apple.printtool.agent.plist

[loaded] com.apple.printuitool.agent.plist

[loaded] com.apple.quicklook.32bit.plist

[loaded] com.apple.quicklook.config.plist

[running] com.apple.quicklook.plist

[loaded] com.apple.quicklook.ui.helper.plist

[loaded] com.apple.rcd.plist

[loaded] com.apple.recentsd.plist

[loaded] com.apple.rtcreportingd.plist

[loaded] com.apple.safaridavclient.plist

[loaded] com.apple.sbd.plist

[running] com.apple.scopedbookmarkagent.xpc.plist

[loaded] com.apple.screensharing.MessagesAgent.plist

[loaded] com.apple.screensharing.agent.plist

[loaded] com.apple.scrod.plist

[running] com.apple.secd.plist

[running] com.apple.secinitd.plist

[loaded] com.apple.security.DiskUnmountWatcher.plist

[loaded] com.apple.security.agentStub.plist

[running] com.apple.security.cloudkeychainproxy.plist

[running] com.apple.security.keychain-circle-notification.plist

[running] com.apple.sharingd.plist

[running] com.apple.soagent.plist

[loaded] com.apple.softwareupdate_notify_agent.plist

[loaded] com.apple.speech.speechdatainstallerd.plist

[loaded] com.apple.speech.speechsynthesisd.plist

[loaded] com.apple.speech.synthesisserver.plist

[running] com.apple.spindump_agent.plist

[running] com.apple.storeaccountd.plist

[running] com.apple.storeassetd.plist

[running] com.apple.storedownloadd.plist

[loaded] com.apple.storeinappd.plist

[running] com.apple.storelegacy.plist

[loaded] com.apple.storeuid.plist

[running] com.apple.syncdefaultsd.plist

[loaded] com.apple.syncservices.SyncServer.plist

[loaded] com.apple.syncservices.uihandler.plist

[loaded] com.apple.systemprofiler.plist (2015-02-25) - Invalid signature!

[loaded] com.apple.talagent.plist

[running] com.apple.tccd.plist

[running] com.apple.telephonyutilities.callservicesd.plist

[loaded] com.apple.thermaltrap.plist

[loaded] com.apple.tiswitcher.plist

[loaded] com.apple.universalaccessAuthWarn.plist

[loaded] com.apple.universalaccesscontrol.plist

[loaded] com.apple.universalaccessd.plist

[loaded] com.apple.unmountassistant.useragent.plist

[running] com.apple.usernoted.plist

[loaded] com.apple.warmd_agent.plist

[loaded] com.apple.webinspectord.plist

[running] com.apple.wifi.WiFiAgent.plist

[loaded] com.apple.xmigrationhelper.user.plist

[loaded] com.apple.xpc.loginitemregisterd.plist

[loaded] com.apple.xpc.otherbsd.plist

[loaded] org.openbsd.ssh-agent.plist


System Launch Daemons:

[not loaded] bootps.plist

[loaded] com.apple.AirPlayXPCHelper.plist

[not loaded] com.apple.AppleFileServer.plist

[loaded] com.apple.AssetCacheLocatorService.plist

[loaded] com.apple.CoreRAID.plist

[running] com.apple.CrashReporterSupportHelper.plist

[loaded] com.apple.DesktopServicesHelper.plist

[loaded] com.apple.DumpGPURestart.plist

[loaded] com.apple.DumpPanic.plist

[running] com.apple.FileCoordination.plist

[not loaded] com.apple.FileSyncAgent.sshd.plist (2014-09-09) - No signature!

[loaded] com.apple.FontWorker.plist

[loaded] com.apple.GSSCred.plist

[loaded] com.apple.GameController.gamecontrollerd.plist

[loaded] com.apple.IFCStart.plist

[loaded] com.apple.IOAccelMemoryInfoCollector.plist

[loaded] com.apple.IOBluetoothUSBDFU.plist

[loaded] com.apple.Kerberos.digest-service.plist

[loaded] com.apple.Kerberos.kadmind.plist

[loaded] com.apple.Kerberos.kcm.plist

[loaded] com.apple.Kerberos.kdc.plist

[loaded] com.apple.Kerberos.kpasswdd.plist

[running] com.apple.KernelEventAgent.plist

[loaded] com.apple.ManagedClient.cloudconfigurationd.plist

[loaded] com.apple.ManagedClient.enroll.plist (2015-05-12) - Invalid signature!

[loaded] com.apple.ManagedClient.plist (2015-05-12) - Invalid signature!

[not loaded] com.apple.ManagedClient.startup.plist (2015-05-12) - Invalid signature!

[running] com.apple.MobileFileIntegrity.plist

[not loaded] com.apple.NetBootClientStatus.plist

[loaded] com.apple.NetworkDiagnostics.plist

[loaded] com.apple.NetworkLinkConditioner.plist

[loaded] com.apple.NetworkSharing.plist

[not loaded] com.apple.ODSAgent.plist

[loaded] com.apple.PCIELaneConfigTool.plist

[not loaded] com.apple.PasswordService.plist

[loaded] com.apple.RFBEventHelper.plist

[loaded] com.apple.RemoteDesktop.PrivilegeProxy.plist

[loaded] com.apple.ReportCrash.Root.plist

[loaded] com.apple.ReportPanicService.plist

[loaded] com.apple.SCHelper.plist

[running] com.apple.SubmitDiagInfo.plist

[running] com.apple.TMCacheDelete.plist

[loaded] com.apple.TrustEvaluationAgent.system.plist

[running] com.apple.UserEventAgent-System.plist

[loaded] com.apple.UserNotificationCenter.plist

[running] com.apple.WindowServer.plist

[loaded] com.apple.afpfs_afpLoad.plist

[loaded] com.apple.afpfs_checkafp.plist

[loaded] com.apple.airport.wps.plist

[running] com.apple.airportd.plist

[running] com.apple.alf.agent.plist

[loaded] com.apple.appleseed.fbahelperd.plist

[loaded] com.apple.applessdstatistics.plist

[running] com.apple.apsd.plist

[loaded] com.apple.aslmanager.plist

[not loaded] com.apple.atrun.plist

[running] com.apple.audio.coreaudiod.plist

[loaded] com.apple.auditd.plist

[running] com.apple.autofsd.plist

[loaded] com.apple.automountd.plist

[loaded] com.apple.awacsd.plist

[running] com.apple.awdd.plist

[not loaded] com.apple.backupd-auto.plist

[loaded] com.apple.backupd.plist

[running] com.apple.blued.plist

[loaded] com.apple.bluetoothReporter.plist

[loaded] com.apple.bluetoothaudiod.plist

[loaded] com.apple.bnepd.plist

[loaded] com.apple.bsd.dirhelper.plist

[running] com.apple.cache_delete.plist

[running] com.apple.cfprefsd.xpc.daemon.plist

[loaded] com.apple.cloudfamilyrestrictionsd-mac.plist

[loaded] com.apple.cmio.AVCAssistant.plist

[loaded] com.apple.cmio.AppleCameraAssistant.plist

[loaded] com.apple.cmio.IIDCVideoAssistant.plist

[running] com.apple.cmio.VDCAssistant.plist

[loaded] com.apple.cmio.iOSScreenCaptureAssistant.plist

[not loaded] com.apple.comsat.plist

[running] com.apple.configd.plist

[loaded] com.apple.configureLocalKDC.plist (2014-09-09) - No signature!

[running] com.apple.coreduetd.osx.plist

[running] com.apple.coreservices.appleevents.plist

[loaded] com.apple.coreservices.appleid.passwordcheck.plist

[running] com.apple.coreservices.launchservicesd.plist

[running] com.apple.coreservicesd.plist

[loaded] com.apple.corestorage.corestoraged.plist

[loaded] com.apple.corestorage.corestoragehelperd.plist

[running] com.apple.coresymbolicationd.plist

[running] com.apple.ctkd.plist

[running] com.apple.cvmsServ.plist

[running] com.apple.diagnosticd.plist

[running] com.apple.diskarbitrationd.plist

[loaded] com.apple.diskmanagementd.plist

[loaded] com.apple.displaypolicyd.plist

[running] com.apple.distnoted.xpc.daemon.plist

[not loaded] com.apple.dnsextd.plist

[loaded] com.apple.dpaudiothru.plist

[loaded] com.apple.dpd.plist

[loaded] com.apple.dspluginhelperd.plist

[loaded] com.apple.dvdplayback.setregion.plist

[loaded] com.apple.dynamic_pager.plist

[loaded] com.apple.eapolcfg_auth.plist

[not loaded] com.apple.efax.plist (2014-09-09) - No signature!

[loaded] com.apple.efilogin-helper.plist

[not loaded] com.apple.emlog.plist (2015-01-08) - No signature!

[loaded] com.apple.emond.aslmanager.plist

[loaded] com.apple.emond.plist

[not loaded] com.apple.eppc.plist

[loaded] com.apple.familycontrols.plist

[loaded] com.apple.findmymac.plist

[loaded] com.apple.findmymacmessenger.plist

[not loaded] com.apple.firmwaresyncd.plist

[loaded] com.apple.fontd.plist

[loaded] com.apple.fontmover.plist

[running] com.apple.fseventsd.plist

[not loaded] com.apple.ftp-proxy.plist

[not loaded] com.apple.getty.plist

[loaded] com.apple.gkreport.plist (2015-06-02) - No signature!

[loaded] com.apple.gssd.plist

[loaded] com.apple.hdiejectd.plist

[running] com.apple.hidd.plist

[running] com.apple.icloud.findmydeviced.plist

[running] com.apple.iconservices.iconservicesagent.plist

[running] com.apple.iconservices.iconservicesd.plist

[running] com.apple.ifdreader.plist

[loaded] com.apple.installandsetup.systemmigrationd.plist

[loaded] com.apple.installd.plist

[loaded] com.apple.kcproxy.plist

[not loaded] com.apple.kdumpd.plist

[running] com.apple.kextd.plist

[loaded] com.apple.kuncd.plist

[not loaded] com.apple.locate.plist (2014-09-09) - No signature!

[running] com.apple.locationd.plist

[loaded] com.apple.lockd.plist

[running] com.apple.logind.plist

[loaded] com.apple.loginwindow.LFVTracer.plist

[running] com.apple.loginwindow.plist

[loaded] com.apple.logkextloadsd.plist

[running] com.apple.mDNSResponder.plist

[loaded] com.apple.mDNSResponderHelper.plist

[loaded] com.apple.mbicloudsetupd.plist

[loaded] com.apple.mdmclient.daemon.plist

[loaded] com.apple.metadata.mds.index.plist

[running] com.apple.metadata.mds.plist

[loaded] com.apple.metadata.mds.scan.plist

[loaded] com.apple.metadata.mds.spindump.plist

[not loaded] com.apple.msrpc.echosvc.plist

[loaded] com.apple.msrpc.lsarpc.plist

[loaded] com.apple.msrpc.mdssvc.plist

[running] com.apple.msrpc.netlogon.plist

[loaded] com.apple.msrpc.srvsvc.plist

[loaded] com.apple.msrpc.wkssvc.plist

[not loaded] com.apple.mtmd.plist

[not loaded] com.apple.mtmfs.plist

[running] com.apple.nehelper.plist

[loaded] com.apple.nesessionmanager.plist

[loaded] com.apple.netauth.sys.auth.plist

[loaded] com.apple.netauth.sys.gui.plist

[running] com.apple.netbiosd.plist

[running] com.apple.networkd.plist

[running] com.apple.networkd_privileged.plist

[loaded] com.apple.newsyslog.plist

[loaded] com.apple.nfsconf.plist

[loaded] com.apple.nfsd.plist

[loaded] com.apple.nis.ypbind.plist

[loaded] com.apple.noticeboard.state.plist

[running] com.apple.notifyd.plist

[running] com.apple.nsurlsessiond.plist

[running] com.apple.nsurlstoraged.plist

[running] com.apple.ocspd.plist

[not loaded] com.apple.odproxyd.plist

[running] com.apple.opendirectoryd.plist

[loaded] com.apple.pacemaker.plist

[loaded] com.apple.periodic-daily.plist

[loaded] com.apple.periodic-monthly.plist

[loaded] com.apple.periodic-weekly.plist

[loaded] com.apple.pfctl.plist

[loaded] com.apple.pfd.plist

[loaded] com.apple.platform.ptmd.plist

[not loaded] com.apple.postgres.plist (2014-09-09) - /Applications/Server.app/Contents/ServerRoot/usr/bin/xpostgres: Executable not found!

[running] com.apple.powerd.plist

[loaded] com.apple.powerd.swd.plist

[loaded] com.apple.preferences.timezone.admintool.plist

[loaded] com.apple.preferences.timezone.auto.plist

[loaded] com.apple.printtool.daemon.plist

[loaded] com.apple.racoon.plist

[loaded] com.apple.remotepairtool.plist

[running] com.apple.revisiond.plist

[loaded] com.apple.rpcbind.plist

[running] com.apple.sandboxd.plist

[not loaded] com.apple.screensharing.plist

[loaded] com.apple.scsid.plist

[running] com.apple.secinitd.plist

[not loaded] com.apple.security.FDERecoveryAgent.plist

[loaded] com.apple.security.agentMain.plist

[loaded] com.apple.security.authhost.plist

[loaded] com.apple.security.syspolicy.plist

[running] com.apple.securityd.plist

[running] com.apple.securityd_service.plist

[loaded] com.apple.sessionlogoutd.plist

[loaded] com.apple.smb.preferences.plist

[not loaded] com.apple.smbd.plist

[loaded] com.apple.softwareupdate_download_service.plist

[loaded] com.apple.softwareupdate_firstrun_tasks.plist

[running] com.apple.softwareupdated.plist

[loaded] com.apple.speech.speechsynthesisd.plist

[running] com.apple.spindump.plist

[running] com.apple.stackshot.plist

[loaded] com.apple.statd.notify.plist

[loaded] com.apple.storagekitd.plist

[loaded] com.apple.storereceiptinstaller.plist

[running] com.apple.suhelperd.plist

[running] com.apple.syslogd.plist

[running] com.apple.sysmond.plist

[loaded] com.apple.systemkeychain.plist

[loaded] com.apple.systempreferences.installer.plist

[loaded] com.apple.systemstats.analysis.plist

[loaded] com.apple.systemstats.daily.plist

[running] com.apple.systemstatsd.plist

[loaded] com.apple.taskgated-helper.plist

[running] com.apple.taskgated.plist

[running] com.apple.tccd.system.plist

[running] com.apple.thermald.plist

[failed] com.apple.ucupdate.plist

[loaded] com.apple.uninstalld.plist

[loaded] com.apple.unmountassistant.sysagent.plist

[loaded] com.apple.updateEFIDesktopPicture.plist

[running] com.apple.usbd.plist

[running] com.apple.usbmuxd.plist

[not loaded] com.apple.uucp.plist

[loaded] com.apple.var-db-dslocal-backup.plist

[loaded] com.apple.vsdbutil.plist

[running] com.apple.warmd.plist

[failed] com.apple.watchdogd.plist

[running] com.apple.wdhelper.plist

[loaded] com.apple.wifid.plist

[running] com.apple.wirelessproxd.plist

[loaded] com.apple.wwand.plist

[loaded] com.apple.xpc.smd.plist

[not loaded] com.apple.xsan.plist

[not loaded] com.apple.xsandaily.plist

[not loaded] com.apple.xscertadmin.plist

[not loaded] com.apple.xscertd-helper.plist

[not loaded] com.apple.xscertd.plist

[loaded] com.vix.cron.plist

[not loaded] exec.plist

[not loaded] finger.plist

[not loaded] ftp.plist

[not loaded] login.plist

[not loaded] ntalk.plist

[not loaded] org.apache.httpd.plist (2015-08-20) - No signature!

[not loaded] org.cups.cups-lpd.plist

[running] org.cups.cupsd.plist (2015-03-24) - Invalid signature!

[not loaded] org.net-snmp.snmpd.plist (2015-07-14) - No signature!

[loaded] org.ntp.ntpd.plist (2015-04-26) - No signature!

[not loaded] org.openldap.slapd.plist

[loaded] org.postfix.master.plist

[not loaded] shell.plist

[not loaded] ssh.plist (2015-05-12) - No signature!

[not loaded] telnet.plist

[not loaded] tftp.plist


Launch Daemons:

[not loaded] com.adobe.fpsaud.plist (2015-12-23) [Support]

[not loaded] com.malwarebytes.MBAMHelperTool.plist (2016-03-14) [Support]


User Launch Agents:

[not loaded] com.apple.FolderActions.folders.plist

[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-12-05) [Support]


User Login Items:

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Flux Application (/Applications/Flux.app)


Other Apps:

[running] com.apple.AccountPolicyHelper

[running] com.apple.AmbientDisplayAgent

[loaded] com.apple.BKAgentService

[running] com.apple.CloudPhotosConfiguration

[running] com.apple.CodeSigningHelper

[loaded] com.apple.DataDetectorsDynamicData

[loaded] com.apple.DictionaryServiceHelper

[loaded] com.apple.IASUtilities.IASCloudConfigHelper

[running] com.apple.InputMethodKit.UserDictionary

[loaded] com.apple.Localization.SetDefaultsService

[loaded] com.apple.MailServiceAgent

[loaded] com.apple.NotesMigratorService

[running] com.apple.PerformanceAnalysis.animationperfd

[loaded] com.apple.SpeechRecognitionCore.brokerd

[loaded] com.apple.accounts.dom

[loaded] com.apple.appkit.xpc.sandboxedServiceRunner

[running] com.apple.authd

[loaded] com.apple.cmio.registerassistantservice

[loaded] com.apple.facebook.xpc

[running] com.apple.geod

[loaded] com.apple.iBooksX-SecureUserDefaults

[running] com.apple.iCloudHelper

[loaded] com.apple.ichat.BuddyPictureService

[loaded] com.apple.ichat.TranscriptRenderingService

[running] com.apple.imdpersistence.IMDPersistenceAgent

[running] com.apple.internetaccounts

[loaded] com.apple.iokit.IOServiceAuthorizeAgent

[loaded] com.apple.iokit.ioserviceauthorized

[loaded] com.apple.lakitu

[loaded] com.apple.linkedin.xpc

[loaded] com.apple.security.XPCKeychainSandboxCheck

[loaded] com.apple.security.XPCTimeStampingService

[loaded] com.apple.security.agentMain.00000000-0000-0000-0000-0000000186A4

[loaded] com.apple.security.authhost.00000000-0000-0000-0000-0000000186A4

[loaded] com.apple.systemadministration.writeconfig

[loaded] com.apple.tencentweibo.xpc

[loaded] com.apple.tonelibraryd

[loaded] com.apple.twitter.xpc

[loaded] com.apple.weibo.xpc

[running] com.apple.xpc.launchd.oneshot.0x10000002.AppleSpell

[running] com.etresoft.EtreCheck.121868


Internet Plug-ins:

RL Secure Plug-In Layer: Unknown - SDK 10.5 (2016-02-17) [Support]

FlashPlayer-10.6: 20.0.0.267 - SDK 10.6 (2015-12-28) [Support]

QuickTime Plugin: 7.7.3 (2016-01-24)

Flash Player: 20.0.0.267 - SDK 10.6 (2015-12-28) Outdated! Update

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-26) [Support]

Default Browser: 600 - SDK 10.10 (2015-08-20)


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

UploadManager: Unknown - SDK 10.5 (2016-02-15) [Support]

ContentManager: Unknown - SDK 10.5 (2016-02-15) [Support]

RocketEngine: Unknown - SDK 10.5 (2016-02-15) [Support]


Safari Extensions:

1Password (2016-02-24)

AdBlock (2015-10-05)

Ghostery (2016-03-13)


3rd Party Preference Panes:

Flash Player (2015-12-23) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

6% watchdogd

3% launchd

2% fontd

2% WindowServer

1% kernel_task


Top Processes by Memory:

274 MB kernel_task

131 MB ocspd

123 MB iconservicesagent(2)

119 MB Finder

115 MB QuickLookSatellite(2)


Virtual Memory Information:

78 MB Free RAM

3.92 GB Used RAM (675 MB Cached)

0 B Swap Used


Diagnostics Information:

Mar 14, 2016, 04:57:49 PM ~/Library/Logs/DiagnosticReports/fontd_2016-03-14-165749_[redacted].crash

/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd

Mar 14, 2016, 04:57:44 PM ~/Library/Logs/DiagnosticReports/fontd_2016-03-14-165744_[redacted].crash

Mar 14, 2016, 04:52:42 PM Self test - passed

Mar 14, 2016, 03:52:23 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-155223_[redacted].cra sh

com.apple.WebKit.PluginProcess - /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/PluginProce ss.app/Contents/MacOS/PluginProcess

Mar 14, 2016, 02:57:21 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-145721_[redacted].cra sh

Mar 14, 2016, 02:54:00 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-145400_[redacted].cra sh

Mar 14, 2016, 02:53:59 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-145359_[redacted].cra sh

Mar 14, 2016, 02:52:13 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-145213_[redacted].cra sh

Mar 14, 2016, 02:27:26 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-142726_[redacted].cra sh

Mar 14, 2016, 02:27:18 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-142718_[redacted].cra sh

Mar 14, 2016, 02:26:34 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-142634_[redacted].cra sh

Mar 14, 2016, 02:26:33 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-142633_[redacted].cra sh

Mar 14, 2016, 02:26:27 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-142627_[redacted].cra sh

Mar 14, 2016, 02:15:39 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-141539_[redacted].cra sh

Mar 14, 2016, 02:15:25 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-141525_[redacted].cra sh

Mar 14, 2016, 02:03:46 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-140346_[redacted].cra sh

Mar 14, 2016, 02:03:45 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-140345_[redacted].cra sh

Mar 14, 2016, 02:03:32 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-140332_[redacted].cra sh

Mar 14, 2016, 01:47:05 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-134705_[redacted].cra sh

Mar 14, 2016, 01:46:46 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-134646_[redacted].cra sh

Mar 14, 2016, 01:46:26 PM ~/Library/Logs/DiagnosticReports/PluginProcess_2016-03-14-134626_[redacted].cra sh

Apr 2, 2016 12:11 PM in response to OhThatGirl

Back up your Mac if you have not done so already. To learn how to do that read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.


Uninstall Adobe Flash Player completely according to the following instructions:


https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html


Uninstall Microsoft Silverlight according to the following instructions:


http://www.microsoft.com/getsilverlight/get-started/install/removing-silverlight -mac.aspx


Microsoft's instructions are typically poor, so if you have trouble finding the plugin please write back for better instructions.


OhThatGirl wrote:

... and have set safari preferences to accept no cookies

Revert that change: set it to accept cookies from sites that you visit.


Restart your Mac and evaluate the results.



I recommend that you do not reinstall Adobe Flash Player or Microsoft Silverlight since there is less of a need for them today than in the past, but if you find that you cannot live without them be sure to obtain them from their authorized sources, specifically:


https://get.adobe.com/flashplayer/

http://www.microsoft.com/silverlight/

How to get rid of "canvas fingerprinting" pop-up?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.