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Q: siri cannot place a phone call or text

I have a brand new iphone 6s with iOS 9.2.1.  When I use a headset or press the home button and tell Siri to call a contact, the response I get is "Calling Contact Name" (as expected) but then after a short wait I am told "Uh oh...I can't make your phone call." 

 

When I try to text someone, I say "Text Contact Name" and the response is "Sorry, I don't see 'Contact Name' in your contacts.  Can you try again?"

 

I tried turning Siri off, rebooting the phone, and then turning it back on.  I am then able to use the above voice commands once or twice before I start getting the error again.  The same thing happens when I reset the network settings.  This evening I even tried erasing all content & settings (Settings --> General --> Reset) and had the same problem. 

 

I previously had an iphone 6 and never had an issue.  I've had this phone about a week and I'm completely frustrated.

 

Any help or advise would be greatly appreciated. 

iPhone 6s, iOS 9.2.1

Posted on Mar 14, 2016 7:35 PM

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Q: siri cannot place a phone call or text

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