HT203887: Reset the Lockdown folder in iTunes

Learn about Reset the Lockdown folder in iTunes

vinod602

Level 1 (0 points)

Q: iTunes says iPhone backup is corrupted

Hi Apple,

When I sync my iPhone 6S Plus with iTunes I receive a message this message, "iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." How do I locate the corrupt backup so I can delete and backup this phone?

Please help me out asap ...

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 15, 2016 1:47 AM

I have this question too

Q: iTunes says iPhone backup is corrupted

All replies

Helpful answers

by ckuan,

ckuan Mar 15, 2016 1:54 AM in response to vinod602
Level 7 (33,190 points)

Mar 15, 2016 1:54 AM in response to vinod602

In iTunes > Edit > Preferences > Devices > select your backup and click the delete button.
Reply options

Link to this post

by vinod602,

vinod602 Mar 15, 2016 1:59 AM in response to ckuan
Level 1 (0 points)

Mar 15, 2016 1:59 AM in response to ckuan

So after delete the backup i can hit the button backup now Right..!
Reply options

Link to this post

by ckuan,

ckuan Mar 15, 2016 2:04 AM in response to vinod602
Level 7 (33,190 points)

Mar 15, 2016 2:04 AM in response to vinod602

Yes.
I suppose you have iTunes 12.3.2, right?
Reply options

Link to this post

by vinod602,

vinod602 Mar 15, 2016 2:17 AM in response to ckuan
Level 1 (0 points)

Mar 15, 2016 2:17 AM in response to ckuan

Yea i have iTunes 12.3.2.35 anyway That helped me mate ...... Thank you #ckuan .. Thanks you so much
Reply options

Link to this post

by ckuan,

ckuan Mar 15, 2016 4:11 AM in response to vinod602
Level 7 (33,190 points)

Mar 15, 2016 4:11 AM in response to vinod602

You're welcome.
Reply options

Link to this post

HT203887: Reset the Lockdown folder in iTunes

Q: iTunes says iPhone backup is corrupted

All replies Helpful answers

by ckuan,

by vinod602,

by ckuan,

by vinod602,

by ckuan,

All replies

Helpful answers