ChrisJ1988

Q: Genius Bar couldn't help, Macbook Pro and Ghost Files

I'm having some problems with my hard drive and it saying that I have more space used then I really do. The problem's been going on for months and I've tried everything but nothing works. I've repaired and verified disk permissions and I brought it in to the Genius Bar at the Apple Store location in Uptown, Minneapolis and 2 of the so called "genius's" could not fix it. They ran this software/app and still couldn't find a solution. I tried to erase the empty space on the disk and it gave me an error message saying it could not create a temporary file.

 

My computer is telling me I have 150,110 folders which I don't as well as 647,275 which is also incorrect. At this point I'm either thinking there is some sort of virus or my computer is wrong about how many files there really is. Does anybody have a solution to this?

 

 

 

 

 

 

 

Screen Shot-2.jpg

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on Mar 15, 2016 2:05 AM

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Q: Genius Bar couldn't help, Macbook Pro and Ghost Files

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  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 15, 2016 3:29 AM in response to ChrisJ1988
    Level 9 (52,793 points)
    Mac OS X
    Mar 15, 2016 3:29 AM in response to ChrisJ1988

    How much 'space' do you think you should have and on what information do you base your opinion?

     

    The display that you posted id generated by a program that has a bug ib it and is often incorrect.  Often a sp[otlight reindex will correct it.

     

    https://support.apple.com/en-us/HT201716

     

    Also download from the Internet OmniDiskSweeper and Grand Perspective (both free) and open them. They will show all of your files and the respective sizes. Transfer to an external HDD or delete files you no longer want on your MBP.

     

    Do not forget to empty trash. Only then is space allocated for new data.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 15, 2016 8:23 AM in response to ChrisJ1988
    Level 10 (208,037 points)
    Applications
    Mar 15, 2016 8:23 AM in response to ChrisJ1988

    For information about the Other category in the Storage display, please see this support article. If the display seems to be inaccurate, try rebuilding the Spotlight index.

    Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:

              iPhoto ▹ Empty Trash

    In Photos:

              File Show Recently Deleted Delete All

    Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.

    According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.

    See this support article for some simple ways to free up storage space. A common waste of space is old iTunes backups of mobile devices. As illustrated in this support article, select the Devices tab in the iTunes preferences window, select the backups you want to delete, and click Delete Backups. Keep at least one backup of each device that you still use.

    You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later.

    Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.

    Proceed further only if the problem isn't solved by the above steps.

    ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.

    Back up all data now.

    Install the app in the Applications folder as usual. Quit it if it's running.

    Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C.

    security execute-with-privileges /A*/OmniDiskSweeper.app/*/M*/* 2>&-

    Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing command-V. You'll be prompted for your login password.

    The application window will open behind other open windows. When you scan a volume, the window will eventually show all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.

    I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.

    When you're done with the app, quit it and also quit Terminal.