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Apple Software Update - "Server could not be found"

Hi, hope someone can help please?


Apple Software Update suggested that I update it (Apple Software Update) to a newer version (which turns out to be Vers 2.2)


I did this and install seemed to go OK, then when Apple Software Update ran again (and every time since) it comes up with an error message: "The Apple Software Update Server could not be found. Check your internet settings and try again."


So my network / internet and everything else on my machine works fine, but for some reason the new version of the apple update app is spitting it's dummy and can't access the internet!


I've re-booted my machine, repaired the application via control panel, checked firewall settings and turned it off all together, but to no avail. Couldn't find anywhere on the apple software download site as to where I can re-download / install it either, or I would have given that a go.

Anyone have any suggestions how I can solve this? It's really annoying!


If not, anyone know how to roll it back to the previous version?


My PCs running Win 7 Professional 64 bit


Thanks in advance all


Psyman

Windows 7

Posted on Mar 15, 2016 3:19 PM

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Question marked as Top-ranking reply

Posted on Mar 16, 2016 4:02 AM

I have the same problem on a PC running Windows 10 Pro. The PC is up to date, and disabling the firewall didn't help. The problem now is that if Apple issues a newer version to fix the problem, it seems that no-one with version 2.2 will ever be able to download it!

51 replies

Mar 28, 2016 4:16 PM in response to MasterofApple

How galling that Apple should recommend you should update or change your operating system because its own update system is broken. My Windows Pro 7x64 computer is very up to date and no other software has any kind of internet access problem. I'm tech-pro-savvy and run a clean ship.


This is particularly upsetting because the latest iOS 9.3 upgrade bricked my iPhone 5 (and my old iPad 2 which is not so urgent to fix), and to get the phone back, the latest iTunes is required on the computer for recovery. And of course the Apple bug for updating desktop iTunes software prevented trying to unbrick the iPhone. ASU still not working on my desktop as of 10am Australian Eastern Daylight Time 29th March 2016.


I took a shortcut and it seems to work, folks. I downloaded the full iTunes package from the Apple download site and installed it (without uninstalling the existing version). That's updated iTunes to the latest version, and running ASU doesn't give an error, but that MIGHT only be because everything is up to date. At least ASU doesn't crash now and iTunes is the latest.


Now to see if I can un-brick my iPhone and iPad 2. No thanks to Apple. Please lift your game and test your systems properly before inflicting them on millions. If I can't unbrick my iPhone today I'm off to get a Samsung and it will be Goodbye Apple.

Apr 5, 2016 3:49 AM in response to c0ret3x

Thank you. This 'fixes' the problem.


Some time ago you could not download a pdf statement from one of the banks (I forget which one) if this flag was set. They eventually fixed it.


As the Apple update relates to encryption I should have remembered to check that setting. However, unsetting this flag is a potential security risk and should not be required by Apple's implementation of the feature. It is ironic that a security enhancement should require you to reduce the security of your machine for it to work.

Dec 2, 2016 5:16 PM in response to psyman2016

Hello psyman2016

go to control panel

tap on network and internet

select internet options

select the advanced tab

scroll down till you find security (it has a golden lock as an icon)

THEN UNCHECK '' DO NOT SAVE ENCRYPTED PAGES TO DISK ''

then click apply

then ok

check then for update using '' apple software update ''


hope that this helps

cheers

Nov 10, 2017 2:38 AM in response to psyman2016

I just encountered the same problem but c0ret3x's solution of enabling encrypted pages to be written onto the disk didn't work for me (like in other reported cases, it was allowed to begin with). BUT, the very same settings window also contains an option to enable SSL 3.0 (located in the "Security" category as well)!


In my case, the problem was that I disabled SSL 3.0, due to security reasons. Apple obviously doesn't care about how insecure SSL 3.0 is nowadays (it's even been officially deprecated for the last two years)...


My setup:

- Latest Windows 10.

- Bootcamp 6.0.

Dec 1, 2017 10:17 AM in response to psyman2016

Officially fed up with Apple Inc. and it's lack of caring and respect for it's customers. My Iphone 6 has a software issue that caused all of my messages and photos to be deleted. This is detrimental, considering I'm a businessman in sales that had a lot of important information in those texts and pictures. After spending 2.5 hours on the phone, I was told that not only could they not do anything to get that data back, they also wouldn't be compensating me with an upgrade or a new phone of the same make/model, leaving me with the same broken phone. They told me I should back it up more often. But then said if it's a software issue (which 2 different Apple employees diagnosed it as such), the issue would stay with the backup. This leaves me with no possible solutions, outside of spending even more money on one another one of their products. Apple Inc., is a greedy company that seeks to nickel and dime their customers to maximize their profits. Their insurance, warranties, and customer service is completely worthless, but they've been able to monopolize the market through apps such as iMessage and FaceTime. From this point on, I'll be doing what I can to spread the word about this terrible experience with Apple Inc. and the many more I've encountered.

Apple Software Update - "Server could not be found"

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