adhodde
Level 1 (0 points)

Q: iTunes

iTunes could not back up the iPhone because there is not enough free space on this computer to save the backup

iPhone 5s, iOS 9.0.2, I have a terrabyte of space availab

Posted on Mar 15, 2016 7:27 PM

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adhodde

Q: iTunes

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  • by gail from maine,

    gail from maine gail from maine Mar 15, 2016 7:28 PM in response to adhodde
    Level 7 (26,134 points)
    iCloud
    Mar 15, 2016 7:28 PM in response to adhodde

    You have a terrabyte of space on your Windows hard drive?

     

    GB

  • by MasterofApple,

    MasterofApple MasterofApple Mar 15, 2016 7:31 PM in response to adhodde
    Level 2 (182 points)
    Apple Watch
    Mar 15, 2016 7:31 PM in response to adhodde

    If you can't back it up to your computer, back it up to iCloud.

    1. Connect your device to a Wi-Fi network.
    2. In iOS 8 or later, tap Settings > iCloud > Backup.
      In iOS 7 or earlier, tap Settings > iCloud > Storage & Backup.
    3. Make sure that iCloud Backup is turned on.
    4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.
    5. Make sure the backup finished by tapping Settings > iCloud > Storage > Manage Storage, and then select your device. The backup you just made should appear in the details with the time and backup size.

  • by adhodde,

    adhodde adhodde Mar 15, 2016 7:33 PM in response to gail from maine
    Level 1 (0 points)
    Mar 15, 2016 7:33 PM in response to gail from maine

    yes I have a 2 terabyte hard drive and have only used about 400 gigabytes.

  • by gail from maine,

    gail from maine gail from maine Mar 15, 2016 7:37 PM in response to adhodde
    Level 7 (26,134 points)
    iCloud
    Mar 15, 2016 7:37 PM in response to adhodde

    What version of iTunes and Windows are your currently running?

     

    And, sorry, just to be clear, this is a 2TB internal hard drive, correct? (sorry - just want to make sure)

     

    Cheers,

     

    GB

  • by adhodde,

    adhodde adhodde Mar 16, 2016 8:29 AM in response to gail from maine
    Level 1 (0 points)
    Mar 16, 2016 8:29 AM in response to gail from maine

    Yes it is an internal HD, using Windows 7 Pro,  and iTunes 12.3.2.35  64 bit.

  • by javaliga,

    javaliga javaliga Mar 16, 2016 8:36 AM in response to adhodde
    Level 4 (3,521 points)
    iCloud
    Mar 16, 2016 8:36 AM in response to adhodde

    Just to be clear, are you SURE you are backing up to iTunes and not iCloud?

  • by turingtest2,

    turingtest2 turingtest2 Mar 16, 2016 8:58 AM in response to adhodde
    Level 10 (85,885 points)
    iTunes
    Mar 16, 2016 8:58 AM in response to adhodde

    Tying things down even further, is the 2Tb drive the system drive, or a data drive where you have installed your iTunes library? Regardless of where the library is, iOS backups will normally go to the system drive. If using a fast, but small, SSD drive for the boot volume this could be at the root of the problem. See Relocate iOS device backups for a possible workaround.

     

    If it isn't that then I believe there is an obscure file system bug in Windows that can occur with certain calls to check on free space where only the low order bits of the value are returned. Imagine if the free space was 1,000,001 bytes but the routine requesting the information gets back the value 000,001. If that is what is going on then finding some large file and making a few redundant copies of it may be sufficient to work around the problem.

     

    tt2

  • by adhodde,

    adhodde adhodde Mar 16, 2016 2:37 PM in response to turingtest2
    Level 1 (0 points)
    Mar 16, 2016 2:37 PM in response to turingtest2

    I do have multiple hard drives the main hard drive C:\ is 1.8 TB with 1.3 TB free, the K:\is a 1.8 TB drive that I use for system backups.

    I have iTunes set to local backup.

  • by turingtest2,

    turingtest2 turingtest2 Mar 16, 2016 2:46 PM in response to adhodde
    Level 10 (85,885 points)
    iTunes
    Mar 16, 2016 2:46 PM in response to adhodde

    Is there an existing backup? If there is, but it is corrupt, then it is just possible iTunes is issuing an error message, just not the most appropriate or descriptive one. With iTunes closed you could try moving the current backup folder (long random string of characters) out of the %AppData%\Apple Computer\MobileSync\Backup folder which would force iTunes to make a new one. It may also help to reboot both computer and device before trying again.

     

    tt2