HT203174: iTunes: Possible iTunes Store errors

Learn about iTunes: Possible iTunes Store errors

roaming1

Level 1 (0 points)

iPad

Q: Acorn TV app won't open

Why won't the Acorn TV app accept my Apple ID and password on AppleTV. I'm fully paid up for a year.

Thanks.

iMac, Mac OS X (10.4.8)

Posted on Mar 15, 2016 9:12 PM

I have this question too

Q: Acorn TV app won't open

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Helpful answers

by vazandrew,

vazandrew Mar 15, 2016 9:28 PM in response to roaming1
Level 6 (19,140 points)

Apple TV

Mar 15, 2016 9:28 PM in response to roaming1

You will need to contact Acorn TV to resolve account/login issues
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by roaming1,

roaming1 Mar 15, 2016 9:38 PM in response to vazandrew
Level 1 (0 points)

iPad

Mar 15, 2016 9:38 PM in response to vazandrew

As I explore this further, I notice that I cannot sign into my AppleTV to manage my accounts. AppleTV does not accept my Apple ID and password. I have not changed my Apple ID/password and they work fine in the iTunes Store. What's the next step?
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by vazandrew,

vazandrew Mar 15, 2016 9:48 PM in response to roaming1
Level 6 (19,140 points)

Apple TV

Mar 15, 2016 9:48 PM in response to roaming1

Make sure DNS is set to auto (settings - general - network)
If on wifi try Ethernet
Make sure router has port 123 open (refer to manual if unsure)
Test on another network
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by roaming1,

roaming1 Mar 15, 2016 9:54 PM in response to vazandrew
Level 1 (0 points)

iPad

Mar 15, 2016 9:54 PM in response to vazandrew

Netflix runs fine. Other apps on AppleTV run fine, but not Acorn TV.

How would I test on another network?

Would resetting the AppleTV solve my problem? I've tried restarting several times.

Thanks.
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by vazandrew,

vazandrew Mar 16, 2016 7:16 AM in response to roaming1
Level 6 (19,140 points)

Apple TV

Mar 16, 2016 7:16 AM in response to roaming1

You would be going to another location to test on a different network
You can try a reset
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