MikeAbramsNY

Q: Safari and all browsers not opening Java Script Links - Seems like App Issue

I have 3 ipads and 1 iphone...  A few days ago all but 1 of the ipads and my iphone started showing the same issues...

 

In safari or even with chrome on each affected device, Java script links no longer open.  It freezes and becomes unresponsive then crashes.


This is the case from google search bar clicking on a link (and it is OK if I load in desktop request mode) and even from emails with links to a website.


Since 3 devices have the issue and 1 doesn't I am assuming it has to do with a bad app or app update (although never had anything like this happen before from an app.)  The 9.2.1 software on the devices has been fine up until a few days ago when this happened


However with many apps on the devices I don't know which app or update is causing the issue.  I tried to narrow it down without any luck.



I of course tries clearing the saved data soft rebooting and all that but the issue doe snot go away.  Even with all apps swiped close it STILL happens. So maybe it is an app that loads something at startup.


Since I am not seeing any other instances of anything like this that also make sme assume it is an app.  Does anyone have any suggestions... At the app store does anyone know if there are diagnostic tools to find an app that may be causing an issue?


Thank you! 


Mike





iPad Air 2 WiFi, Cellular, iOS 8.1

Posted on Mar 15, 2016 11:49 PM

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Q: Safari and all browsers not opening Java Script Links - Seems like App Issue

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  • by NCFIRECHIEF,

    NCFIRECHIEF NCFIRECHIEF Mar 24, 2016 7:14 PM in response to MikeAbramsNY
    Level 1 (18 points)
    iPad
    Mar 24, 2016 7:14 PM in response to MikeAbramsNY

    I have the same problem with mail, Safari, and messages. Links work with the gmail app. Links work in Chrome but only with a long click to get the option to open in a new tab. It appears this has happened before with 9.2.1 but I could not find an answer that fixed the problem. I do not think it started until 24 hours after the update. iPhone 6s+ 128gb 9.3.

  • by qmp,

    qmp qmp Mar 25, 2016 5:31 AM in response to MikeAbramsNY
    Level 1 (14 points)
    Mar 25, 2016 5:31 AM in response to MikeAbramsNY

    It is the Wikipedia app. Delete it and reboot.

    Everything back to normal.

  • by Frons,

    Frons Frons Mar 25, 2016 5:49 AM in response to qmp
    Level 1 (4 points)
    iPad
    Mar 25, 2016 5:49 AM in response to qmp

    Deleted Wikipedia, cleared cache, and then restarted a few times. Issue still present and bug remains as lit was.

     

    I Thought you had it. Please keep hunting For it.

  • by ciceol,

    ciceol ciceol Mar 25, 2016 6:19 AM in response to Frons
    Level 1 (0 points)
    Mar 25, 2016 6:19 AM in response to Frons

    I was told by Apple support team to:

    - launch an iCloud backup

    - restore iPad as new device and check whether the issue is here or not

    - if not, restore through iCloud backup (not iTunes) and check

     

    This method would bypass a potential problem within the iTunes backup (corruption, or other)

     

    Did anyone try this already ?

  • by qmp,

    qmp qmp Mar 25, 2016 6:36 AM in response to ciceol
    Level 1 (14 points)
    Mar 25, 2016 6:36 AM in response to ciceol

    Don't see why this should help.

    As soon as you restore your problems will come back.

    And why should there be a difference between an iCloud and a iTunes backup?

    A backup is a backup. Either you restore all data or you don't.

    Nothing in between...

  • by ciceol,

    ciceol ciceol Mar 25, 2016 6:42 AM in response to qmp
    Level 1 (0 points)
    Mar 25, 2016 6:42 AM in response to qmp

    Except that when you restore from iCloud and as a new device, aren't you downloading a clean iOS with non-corrupted system files, on which you will download the data that are in the cloud. When you are restoring from iTunes, ayou are restoring the whole, i.e. including corrupted system files if any.

    That's what I was told anyway.

     

    Did someone try? I understand plenty of people are against, but in this case let's be pragmatic, did someone experience this already ?

  • by qmp,

    qmp qmp Mar 25, 2016 6:48 AM in response to ciceol
    Level 1 (14 points)
    Mar 25, 2016 6:48 AM in response to ciceol

    Wrong.

    A backup in iTunes does not contain any system files.

  • by qmp,

    qmp qmp Mar 25, 2016 6:59 AM in response to qmp
    Level 1 (14 points)
    Mar 25, 2016 6:59 AM in response to qmp

    My guess is this problem is caused by some Safari 'deep linking ' issue.

    That's why deleting an app that is a link target might help.

  • by FLsusan,

    FLsusan FLsusan Mar 25, 2016 8:19 PM in response to MikeAbramsNY
    Level 1 (4 points)
    Mar 25, 2016 8:19 PM in response to MikeAbramsNY

    I have the same problem hyperlinks don't work in safari or email and my phone freezes. Help Apple!!!!!

  • by Blue Tree LX,

    Blue Tree LX Blue Tree LX Mar 26, 2016 8:42 AM in response to MikeAbramsNY
    Level 1 (19 points)
    Mar 26, 2016 8:42 AM in response to MikeAbramsNY

    Just got a reply from an Apple engineer. They are working on resolving the issue in a next iOS update.

    In the meantime there is a way to solve the issue.

     

    Go into

    Settings > Safari > Advanced

    and turn off JavaScript

     

    Go back to Safari and force close it (double click home button, swipe up Safari)

     

    Now open Safari again and  . . . url hyperlinks work again.

     

    Obviously, this solution comes at the small inconvenience that websites using JavaScript will not be rendering in an optimal manner.

    That is for the next iOS update.

  • by Raq1123,

    Raq1123 Raq1123 Mar 26, 2016 9:44 AM in response to Blue Tree LX
    Level 1 (4 points)
    Mar 26, 2016 9:44 AM in response to Blue Tree LX

    Hi!

     

    Tried this but to no avail.  How frustrating this is such an essential feature " tap on the link and the page opens"

     

    APPLE please fix this ASAP

     

    Thank you!

  • by jeremyfromkissimmee,

    jeremyfromkissimmee jeremyfromkissimmee Mar 26, 2016 12:17 PM in response to Raq1123
    Level 1 (4 points)
    Mar 26, 2016 12:17 PM in response to Raq1123

    Also contacted Apple Support and wasn't even told about the Java option, they just told me that it was a known issue with no current resolution that engineers are working on and would be addressed in a future update.  I mentioned I rely on my iPhone to conduct business and have already lost countless hours trouble shooting as well as lost data when I rolled back to a previous backup.  I got a 'we understand your concern' and that was it.

     

    I may go pickup a Galaxy S7 this afternoon.  Haven't been able to use mail correctly for 4 days now and there doesn't seem to be any real concern from Apple.

  • by hermann.df2dr,

    hermann.df2dr hermann.df2dr Mar 28, 2016 1:36 AM in response to MikeAbramsNY
    Level 1 (4 points)
    Mar 28, 2016 1:36 AM in response to MikeAbramsNY

    I have this issue (Mail no longer opening web links) since yesterday, under iOS 9.2.1. My fix: I am now using Outlook for iOS and set the browser to Chrome ... of course a very embarrassing solution for Apple.

  • by jimchik2,

    jimchik2 jimchik2 Mar 29, 2016 5:20 PM in response to MikeAbramsNY
    Level 1 (54 points)
    iPad
    Mar 29, 2016 5:20 PM in response to MikeAbramsNY

    I'm having the same issue on both my iPhone 6S and iPad Air 2. None of the solutions I've tried have worked.

  • by andydunderdale,

    andydunderdale andydunderdale Mar 30, 2016 2:18 AM in response to MikeAbramsNY
    Level 1 (4 points)
    iPad
    Mar 30, 2016 2:18 AM in response to MikeAbramsNY

    I have exactly the same problem with the same randomness and unexplained arrival!

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